Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Do not buy
on April 9, 2023
Posted by: Tjl
from Chicago
I bought this machine 4 days ago and have only been able to have 2 coffees. Machine gets an error that it is too hot on the first use. Called nespresso they walked me through a reset. Made one coffee after the reset then stopped again. They told me it was due either cleaning or descaling. Apparently new machines require scaling and or cleaning after first use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for your response, Todd. We certainly understand your frustration, and we look forward to finding a satisfactory solution. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. If you'd like to escalate the situation, and speak to an expert, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Which time is a charm?
on June 11, 2023
Posted by: Nama
from Alta Loma, Ca
We've had two replacements on this and are asking for a different machine. Hopefully the next machine works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, June 13, 2023
Thanks for your review, Nama. We’re dismayed you’ve had issues with both Vertuo Next machines which caused replacement machines to be sent to you. Please reach out to us if you have any issues with your Vertuo Next that you receive via our toll-free number 800-562-1465. If you have issues with this replacement, you may want to discuss an alternate Vertuo machine model. We’re available 24 hours a day and 7 days a week for your convenience. You’ll be back to your favorite Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great for a while
on June 27, 2023
Posted by: lauren88
from midland, tx
I had this a little over a year and can't get it out of descaling mode. It went through about 12 tanks of water and kept going. The first one I had started leaking after about a year as well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, June 28, 2023
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Worked for 2 months and then leaked everywhere
on July 2, 2023
Posted by: Rachel
from Oroville, CA
I purchased two of these machines in December and by February both machines, one at home and one at our office, were leaking water out of the the top. It was as if the intake hose was disconnected and there was no way to fix it without taking the machines apart. Our office assistant tried to facilitate the returns but it didn't happen and we ended up just throwing both machines in the trash. Loved them while they worked but it was a costly 2 months, especially have buying so many of the pods upfront.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thanks for your review, Rachel. We're dismayed to learn that your Vertuo Next machines stopped working. This machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert to find a solution. If troubleshooting is unsuccessful, we have repair and replacement options, even if the machine is out of warranty. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Don’t waste your money
on July 5, 2023
Posted by: Meli
from Miami Fl
Do not buy a Virtuo Next machine! First two years.. you will get the most amazing coffee ever. After two years, it brews when it wants to. I’ve spent time and money descaling and trying anything I can to get it to brew. It brews one cup fine and then the next it’s another error code. And there is water coming out the bottom of the machine with coffee. I’ve heard that Nespresso knows about the issue. Incredible! And, of course, after the two years, there is no warranty!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, July 6, 2023
Thank you for your review, Melissa. Every Nespresso machine is covered under at least a one-year warranty, with both, in and out of warranty repair or replacement options so you may continue to enjoy your favorite Nespresso selections. Please call Nespresso directly, 800.562.1465 and a machine expert will be happy to assist you with troubleshooting over the phone, and a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed in Quality and Longevity
on July 8, 2023
Posted by: SAK 10
from NJ
We spent a lot of money and bought this machine a year and a half ago. Have loved using it since then. However the machine is now no longer actually making coffee despite multiple attempts to reset it, descale it, clean it, let it rest. It just keeps blinking at me no matter what I do (which is also incredibly frustrating). I've followed the instructions for descaling and cleaning a few times and nothing it helping. It turns on and sounds like it is going to work but then just lights up orange again
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 10, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Blinking patterns can indicate different issues or alerts. We feel confident we can help resolve this matter to your satisfaction with prompt and comprehensive troubleshooting assistance by phone. A Machine Specialist can determine issue and offer resolution based on the blinking pattern. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor design
on August 19, 2023
Posted by: Eret728
from Boise, ID
I was hesitant to purchase due to issues that others reported but figured I would still give it a shot. With minimal use, I had the same issues with the orange ring and the machine leaking everywhere. I had to have a replacement sent twice and who knows how long the newest one will last. I have had zero issues with my other machine, which I have owned for a couple years. None of my family members have had issues with their machines either but none of them own a Next machine. Customer service is good but if you plan on ordering this machine, I’d recommend looking into issues others have had and consider a different machine altogether.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We have repair and replacement options via our Assistance Service Program. Our Machine Experts would be pleased to provide you with machine assistance.
Response from Nespresso USABy Nisha B, Customer Service , August 21, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee. Horrible machine.
on August 21, 2023
Posted by: Pk8
from Cortland, NY
I absolutely love these machines simply for the delicious coffee they produce. We can't justify buying another machine, though. We've had two different machines in two years. My husband was diligent with the descaling, but each machine died around the one year mark. I'm so sad because it is my favorite coffee. They need to make more reliable equipment for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectations. Descaling is only one step of maintaining your machine, we also recommend, you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts would be delighted to provide you with assistance. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA