Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Great coffee when it works!!
on November 15, 2021
Posted by: Tbholly
from Hartford CT
Sadly, I have only had this machine for 2 months and it has been temperamental from the start. Now it won't work at all and my options are to have it repaired or a refurbished machine. Either way I have wait a couple weeks for it after I send back my defective machine. No new machines are available. Hoping to get a refund to purchase another type of Nespresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 16, 2021
Thank you for your review, Tracey. We understand your frustration with your Vertuo Next. All machines come with a one year warranty and a lifetime of troubleshooting assistance, and we see you were in contact with one of our machine specialists. If you need additional support with any Nespresso machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465, and we will be sure note your feedback.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine broke, replacement machine broke
on November 15, 2021
Posted by: KL
from NY
Great coffee but machine broke within a few months. Got a replacement and that new machine was malfunctioning after making 2 coffee brews. Called multiple times for troubleshooting and I really thought whether it was me, but after reading all these reviews it seems this product has a lot of underlying issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 16, 2021
Hello Kenneth. We are disappointed to hear about the issues you have had with your VertuoNext. We saw that you were in touch with one of our experts and have been sent another replacement machine. We hope that this new machine will be to your liking, and please feel free to call us should you ever need further assistance. Our number is 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very frustrating machine
on November 16, 2021
Posted by: Dbake
from Dallas,Tx
The Nespresso Vurtuo Next has been one of the most frustrating purchases I have made. It constantly has a problem and can never do the simple task of making coffee like other coffee machine I have had. It is always asking us to clean it, then we clean it per the instructions, and it still wont make coffee, causing us to burn through pods to test out if it is working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 17, 2021
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but the machine breaks!
on December 2, 2021
Posted by: alexelisha
from Tavernier FL
My husband and I love our Nespresso machine. Makes the best cup of coffee. However, we have had our machine stop working so many times in a matter of months (we literally bought the machine months ago).
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 3, 2021
Hi Alexelisha, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 1 month
on December 14, 2021
Posted by: ss889
Completely stopped working after one month. Probably used it 20 times. Nespresso replaced it, but I'm very disappointed with my first machine. Nervous it is going to happen again. My Keurig lasted 7 years without one issue and this is much more expensive!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 15, 2021
Thank you for your review, Sydney. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine and understand your concern an issue may occur with your replacement. Please call at your earliest convenience if you experience any issue with your new replacement machine. We offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Parts
on December 16, 2021
Posted by: Omay
I love my Vertuo machine. I had it for a year now. I have only one complaint. There is no place in the website to order parts. I need to order a part and don’t know where to do it
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Omay. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
I loved my machine, until it broke after 1 year!
on December 17, 2021
Posted by: Briana
from New York
I got this machine a year ago as a birthday gift from my parents. I loved it for the first year, and then last month, it just stopped working out of no where. I would hit the brew button and it would make noises sounding like it was going to brew, but coffee wouldn't come out. I reached out for help via the chat, followed all the instructions they gave me, then they said someone from technical would have to call me. I never got a call. Very frustrated. And I miss my machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 18, 2021
Hello Briana, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken in one week
on December 18, 2021
Posted by: Bedeliawoo
from San Rafael CA
My brother bought me this as a gift. I could never get it to pair initially which should have been a sign but I persisted. Making coffee was a hit or miss, it would make a cup then just stopped making anymore. I attempted cleaning and resetting reading the manual closely and not even those functions would run. So awaiting my replacement, I do recommend calling customer help because they did at least replace the machine. I feel after reading so many reviews feel that there was some manufacturing issues on this machine and they are destined to fail.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA