Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,041 Reviews)
Rating breakdown 4,041 reviews
5 Stars
2,637
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
5
Nespresso love
on December 18, 2025
Posted by: Stepho
from Pennsburg PA
[This review was collected as part of a promotion.] I bought this one as a Christmas gift for my son. My son loves the espresso i make for him at my houses. I own 2 other nespresso makers and just love the convenience and tastes of my espresso & coffee, I can't start my day without it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome coffee machine!
on December 21, 2025
Posted by: Motown
from Lincoln, California
[This review was collected as part of a promotion.] I bought this machine earlier this month and have enjoyed it immensely. I especially like the feature of being able to adjust the output volume for various Nespresso capsules.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
THE BEST COFFEE AND SELECTIONS
on February 23, 2026
Posted by: KATIE
from CO
[This review was collected as part of a promotion.] I PURCHASED MY NESPRESSO A COUPLE MONTHS AGO AND I AM SO HAPPY
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine is defective. 2 bad machines
on September 3, 2021
Posted by: Todd
from Santa Fe, NM
We are sending back our 2nd Vertuo Next machine due to it not working properly. We had an earlier Vertuo machine since 20005 and had no problems. Try a different model and save yourself the hassle. Customer service has been great! Just a defective model.
Response from Nespresso USABy Katherine T., Customer Service, September 4, 2021
We are pleased to offer in and out-of warranty service options for all Nespresso machines. If you require additional assistance, we are available 24 hours a day, 7 days a week via our toll free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trying to figure out which machine to buy?
on September 14, 2021
Posted by: Nixter
from San DiegoCA
We have had many Nespresso Machines both Original and Vertuo Lines. The first Evoluo machine has been great! We have had it for years and it makes a nice foamy cup of coffee, and we don't have to fill the water tank too often which was nice. We have the Vertuo Plus in our office and we do like it, the tank is pretty large so again we don't have to fill it too often and its probably Nespresso's most quite machine, the only thing I don't like is the electronic component of loading in a pod, I just don't think its necessary but it wasn't a deal breaker... With the New Vertuo Next.. So far I am very disappointed, it's the smallest water tank and with 2 people in the house you will be refilling the water tank daily if you both drink 2 cups of coffee. Its ironic that the machine with the smallest water tank makes the largest pod of coffee (The Caraffe).. and also Nespresso says this machine will get foamier over time, but so far its not very foamy, and the coffee doesnt taste the same or as good as the older machines I have.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Too many problems!
on September 19, 2021
Posted by: Jessica
from San Diego, CA
I wish I had read the reviews before purchasing. I had one month of great coffee before getting the orange lights of doom. I didn't feel like dealing with the hassle of giving another Next a shot only to have it break as well, so I returned it for a Vertuo Plus and I'm much happier. I dragged my old K machine out while I was doing the return and there's no comparison. Coffee is great, just seems like this particular machine is missing the mark on reliability.
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Jessica.
We certainly want your Nespresso experience to be special and exactly to your liking. The replacement VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The replacement VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Never experienced a worse machine!
on September 24, 2021
Posted by: Celine
from Tucson, AZ
Have had to replace this machine twice now! Constantly malfunctions and is incredibly difficult to troubleshoot. Very frustrating when you're about to leave for work and try to make a cup of coffee and it simply won't. Buy a different machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 25, 2021
Thank you for your review, Celine. While we are glad to know a machine expert was able to replace your Vertuo Next, we are dismayed to learn about the issues you are currently experiencing. If you need additional assistance with your replacement Vertuo Next machine, please do not hesitate to contact our 24/7 toll-free number, 800-562-1465, or visit Nespresso.com/help for troubleshooting tips. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Always find coffee in recycling bin
on September 24, 2021
Posted by: Et
from San Antonio TX
After I had this about 2 weeks the machine started dumping coffee into the recycling bin. I called the help desk and he told me to clean the pot. He told me to stick a toothpick or paperclip end in the place where the pod goes to clear out any coffee residue. Neither one of them fit in the hole. He then told me to run very hot water through the machine by pressing the brew button 3 times. After I completed that I tried to brew the coffee. The first cup came out ok but the second cup only filled up 1/2 way and emptied into the pod recycling bin. Thtis continues to be a problem. My daughter has machine and it has never done this. This makes a great cup of coffee when it goes in the cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 25, 2021
Thank you for your review. If you still need assistance with the Vertuo Plus machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. We have noted this issue to your account, and look forward to hearing from you soon.
Written by a customer while visiting Nespresso USA