Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,041 Reviews)
Rating breakdown 4,041 reviews
5 Stars
2,637
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Durability?
on May 31, 2023
Posted by: 3cupsaday
Had my machine for just over two years then it took a dump on me. Used it every day, however I’d expect it to last longer than two years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , June 1, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on December 10, 2023
Posted by: Brit
I am on my 3rd machine as there is always grounds in the coffee which is confirmed everytime I video call the technician. I have asked for a credit to spend the amount on a more expensive machine with Nespresso which has been declined on more than one occasion.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 11, 2023
Thank you for your review. We are dismayed to learn you’ve experienced issues with not just one, however, three Vertuo Pop+ machines. At Nespresso, our goal is to provide all our customers with complete satisfaction. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. We offer repair & replacement options via our Assistance Service Program. Your machine comes with a one-year warranty and a lifetime of troubleshooting. Please do not hesitate to contact us should you need further assistance. We are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Choose a different model!
on March 28, 2024
Posted by: why
from Westminster, CO
Bought this model a few years ago. When it died about 4 months later they sent a new one under our warranty. Then the new one died about 11 months later. They were still willing to honor the warranty on that one. The person who helped us subtley suggested we get another model and they'd give it to us for the same price even though it was more expensive. So now we've had the upgraded model for well over a year and it is still going strong. I can't believe they are still selling this horrible model. It looks great and had good features. They just need to put different insides into the nice outside.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 30, 2024
Thank you for your review. We're sorry to learn that your Vertuo Next machines did not meet your expectations. Each Vertuo Next machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. Your feedback regarding this machine has been documented and forwarded on for review. To further discuss your issue, we invite you to reach out via our toll-free number and request a member of Customer Service Management. We are available by phone 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
my vertuo is leaking water and got no support
on November 17, 2024
Posted by: dave
from Florida
I like the machine, but is pretty bad to have only one year warranty, now the machine is leaking water from the bottom and I can't get any help from nespresso, I did the cleaning but still leaking water, is so sad that they do not provide any help.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are sorry to learn that you were experiencing issues with your Vertuo Next machine. We do offer out of warranty options via our Assistance Service Program. If troubleshooting proves to be unsuccessful, you can have your machine repaired for $65.00 or receive a 35% discount towards the purchase of a new machine excluding our Vertuo Lattissima machine. Please do not hesitate to contact us. Our Machine Experts would be delighted to assist you via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Big Vertuo Nespresso Fan!
on December 29, 2024
Posted by: Mean Mom
from SC
I have had my Vertuo machine since 2021. I use it every day at least once. I use filtered water and have never descaled it. No problems. Love it. Love that I can recycle the pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth your $$
on January 15, 2025
Posted by: Natu
from Dallas
Barely lasted 2 years, seems to be a common issue. Only one button makes it difficult specially when you want to descale.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 16, 2025
Thank you for your review, Olenka. We certainly understand your disappointment and we hope you know that we're always here to help. If you'd like to speak with us in an escalated manner, please call us at 800-562-1465 where machine experts are available 24/7. We pride ourselves on outstanding customer service, and look forward to finding a satisfactory solution for you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Major Disappointment
on January 24, 2025
Posted by: Kate
from FL
Bought this a a replacement for my Nespresso Delonghi & it had been a total disappointment. The handle constantly sticks & this machine does not allow for you to run straight water through the lines if the machine has been sitting, you have to use a pod which is wasteful.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth every penny!
on December 18, 2025
Posted by: Steph
from FL
[This review was collected as part of a promotion.] Couldn’t be happier! Brews hot coffee with lots of froth eliminating the need for a frother. Coffee is delicious. My only complaint is the water tank is plastic and I would prefer that it be glass. I feel like I get the same quality of coffee as a coffee house if not better!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA