Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
3
Always find coffee in recycling bin
on September 24, 2021
Posted by: Et
from San Antonio TX
After I had this about 2 weeks the machine started dumping coffee into the recycling bin. I called the help desk and he told me to clean the pot. He told me to stick a toothpick or paperclip end in the place where the pod goes to clear out any coffee residue. Neither one of them fit in the hole. He then told me to run very hot water through the machine by pressing the brew button 3 times. After I completed that I tried to brew the coffee. The first cup came out ok but the second cup only filled up 1/2 way and emptied into the pod recycling bin. Thtis continues to be a problem. My daughter has machine and it has never done this. This makes a great cup of coffee when it goes in the cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 25, 2021
Thank you for your review. If you still need assistance with the Vertuo Plus machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. We have noted this issue to your account, and look forward to hearing from you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, but prepare to get a new machine
on September 28, 2021
Posted by: Kate M
from Virginia
I bought this Nespresso and thought the coffee tasted great but am on my second machine in 2 weeks. I am going to need a new one again because after 1 week, the machine empties the entire water tank into my coffee cup and shakes and spews water everywhere. Disappointing
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, September 29, 2021
Hi Kate, Thank you for your review. We're glad that you spoke to a machine expert and was able to have your Vertuo Next machine replaced. If you need further assistance we offer a one year warranty and a lifetime of troubleshooting assistance via telephone at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I love Nespresso BUT
on October 27, 2021
Posted by: Pvdm
from Monterey CA
The Vertuo Next has a major design flaw - just had to replace the second one in a month!
I have been a Nespresso Vertuo user since 2008 & happy with my other machines. Hope they get this worked out.
I have been a Nespresso Vertuo user since 2008 & happy with my other machines. Hope they get this worked out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 1, 2021
Hi Pvdm, thank you for your review. We're glad to see you spoke with a machine expert, and that you will be receiving a replacement Vertuo Next. For any future questions about descaling your machine, or for general technical assistance, please visit the Vertuo Next section under Nespresso.com/help, or call us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Would not pair with app. Stopped working after one
on October 29, 2021
Posted by: Kirk
from Auburn, WA
Out of the box it wouldn't pair (app could never find the machine). I should have returned it then. Shortly after the warranty expired it stopped functioning (lights indicate an internal error). I am extremely disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, October 30, 2021
Hi Kirk, we're disappointed to hear this. If you will contact us at 1-800-562-1465 our team will be happy to assist with your Vertuo Next. We have out of warranty support options available for you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Constant problems and replacements
on November 3, 2021
Posted by: DaraNYC
I love the ease of the Nespresso and the various coffee choices. What I don't love, is the machine seems to work fine for a few months and then it stops working and I've had to get a replacement. I received my first machine in February, a few months later it was leaking water and after calling I was sent a replacement. Again, several months after receiving the first replacement we had a new problem, this time the machine no longer brews coffee and wasted several pods trying to fix the situation. We regularly use the machine and follow all of the recommended care instructions. It is frustrating to go to make a cup of coffee to only have the machine malfunction yet again. If the machine worked properly for more than a few months at a time I would give the machine a 5 star review. Having to go through yet another replacement in less than a year is certainly not ideal.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 4, 2021
Thank you for your review, Dara. This is certainly not the experience intended with our machines and we are glad to see that another replacement machine has been shipped to you. We are always here to help at our toll-free number, 800-562-1465, where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks like crazy
on November 6, 2021
Posted by: Cherrie101
from Clearwater, Florida
I have purchased 3 Vertuo machines for my office and friends. I purchased this model for a change for my home and it is a nightmare. It leaks so much after each cup of coffee made that I have to empty the garbage bin after 2 uses. I am constantly washing it out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 8, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t waste you money
on November 6, 2021
Posted by: BobT
from Charlotte
Received as a present in August and it has rarely worked from day one. I am very busy and thought I was doing something wrong, but found out it is just a bad machine. I have wasted so many pods. Very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 8, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LOVE THE COFFEE; Hate the machine
on November 14, 2021
Posted by: JC
from Boston, MA
It's a bummer to write this review. We love the Nespresso coffee SO MUCH. This machine is a total pain though. I'm currently waiting for a second troubleshooting appointment. This machine is completely unreliable even when you follow the maintenance regimen perfectly. I highly, highly recommend Nespresso but would advise against purchasing this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 15, 2021
Thank you for your review, Julia. We understand how frustrating machine issues can be and share your disappointment. You have a one-year warranty on the machine that covers you for a free repair through Nespresso. We are happy to see you were able to speak with a Machine Specialist and will receive another call. We are also available at your convenience through our toll-free number, 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA