Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,856 Reviews)
Rating breakdown 3,856 reviews
5 Stars
2,484
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,169 out of
3,002)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
headache and stress is not worth it, get others
on January 9, 2022
Posted by: Anonymous
from Ozone Park, NY
bottom line: when are you going to issue a recall on these machines nespresso? if you're reading this review and looking to get a Next do not. Get a Keurig, a drip coffee maker even, or even better the other nespresso machines. Next is not worth the headaches and stress you'll be buying.
Point. Blank. Period. Nespresso should do every regretful Next owner a favor and just issue a recall yesterday.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review. We would be happy to assist you with any technical issues you have encountered with your Vertuo Next machine. Please contact us 24 hours a day, 7 days a week at 800-562-1465. We offer a lifetime of troubleshooting assistance and a one-year warranty with this machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on November 27, 2022
Posted by: Heat
I bought this machine about 6 months ago and have used it a handful of times, I descaled it once and then it quit working. And I tried getting a replacement. Don’t suggest this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, November 28, 2022
Thank you for your review. We are sorry to learn you had a disappointing experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We offer repair and replacement options via our Assistance Service Program. Please don’t hesitate to contact us again, our Machine Experts will be happy to provide the best resolution for your issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Nespresso Machine
on December 22, 2022
Posted by: JimO
I've gone thru 3 Next machines, each one had issues and Nespresso was kind enough to keep sending replacements. After the 3rd machine failed, I'd had enough and asked to replace it with an Evoluo, which I own 2 of and have had no issues. Well, they made a mistake and sent me another Next and guess what, it doesn't work. You are supposed to run thru the clean cycle twice when you first get it and it would not even do that. I then tried to make a cup of coffee and to no surprise, it would not brew the coffee. I've wasted so many pods, almost 2 cartons so far because the Next machine is a piece of junk. Do NOT buy this machine. It is the worst Nespresso machine out there.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 26, 2022
Hi Jim. Thank you for you review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. However, we are thrilled to learn a replacement Evoluo is on its way to you. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Absolutely terrible machine!
on April 16, 2023
Posted by: RickMpls
from Minneapolis, MN
As a long-time and devoted Nespresso fanboy, I bought this machine some time ago and it worked for a while, but now, after a brief hiatus, it flashes a double orange light. I try to descale it, but it won't even let me! I search the internet for help and discover that many people are apparently having a similar issue. I try to factory reset, but it won't let me because I need to descale, but can't because it doesn't recognize the insanely complicated descale kabuki dance I'm trying and failing to perform.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Get a different machine
on April 17, 2023
Posted by: Marchingant
from Ca
Don’t recommend the next. Had a lot of problems over the last two years- Software issues, pump issues (x2), latch very difficult to close latch. Machine has always been replaced with no cost, but have spend several hours on the phone with support.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Machines dont last!!!
on December 7, 2025
Posted by: Normal Coffee Drinker
from New Jersey
Im on my third machine in about 2.5 years. I just replaced my original one in July of 2025 because it stopped working. And yes, I did descale and clean it like instructed. Now im on my third, and only because it was within 6 months they offered to replace it, but initially they tried to send me a refurbished. I think once this one breaks, im going back to a regular coffee pot. Nespresso has great coffee but crappy machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your honest review. Customer satisfaction is our top priority. We see your machine was replaced yesterday. Should you run into any issues, please let us know as we are always here to help and happy to arrange an escalated call. We're available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, garbage machine.
on September 1, 2021
Posted by: Breezy
The coffee is amazing. It’s the best in-house coffee I’ve had from a machine. The machine on the other hand is pretty cheaply made. My first machine lasted from November to July. My second machine lasted 2 1/2 weeks before it broke. I highly recommend looking into a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. All of our machines come with a lifetime of machine support and troubleshooting. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Orange flashing light / Worst Machine EVER
on September 12, 2021
Posted by: NoVaCoffeeLovr
from Leesburg, VA
We replaced our old Virtuo machine with this piece of junk, alas. Within a week, we were googling how to make it stop flashing orange—which is something it does every couple of days. It’s less than a month old. I mean, seriously? Would not recommend this machine to anyone.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 13, 2021
Thank you for your review, NoVaCoffeeLovr. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. Please visit the troubleshooting information listed on our Nespresso.com/help website, under the Vertuo Next tab, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA