Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Leaking all over / short lifespan
on December 31, 2021
Posted by: John27
from Chicago
I bought this for my fiancé over Christmas. It was great for 2-4 cups of coffee, now it is leaking everywhere and only pours a 5th of a cup of coffee. Unfortunately she threw out the box for the machine. Any ideas on how to return / get a refund without the box?
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, John. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good coffee, bad machine - broke after 6 months
on January 5, 2022
Posted by: Matt
from Chicago, IL
The coffee is great, but the machine is awful. As others have said, the machine is a pain to open and close. You have to open and close it again with the same pod to get it to dispense any extra water.
About 6 months after having the machine it just completely stopped sucking in water from the reservoir. Will either need to be fixed or replaced.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review, Matt. We are glad to see you spoke with a machine expert regarding your Vertuo Next machine. If you have any additional questions of concerns about the flow of the machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional troubleshooting steps may also be found on Nespresso.com/help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lasted 90 days
on January 10, 2022
Posted by: BetO
from OBX, NC
We have two of these, one we have to constantly re-boot which is a hassle. The second I purchased in September and stopped working all together in November.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 11, 2022
Thank you for your review. We are disappointed to learn that the Vertuo Next did not meet your expectations. If you ever need assistance with your new Evoluo machine, please visit Nespresso.com/help, or contact us at 800-562-1465. We offer a one-year warranty on all VertuoLine machines, and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Beatiful machine - Not reliable
on January 11, 2022
Posted by: MagCap
from Louisana
I purchased this machine in May of 2021 and got a replacement machine in January of 2022. I cannot recommend this model of machine to anyone. Although it is very pretty, it is not reliable at all. Less than a year of light use and it wouldn't brew pods, even after several rounds of cleaning and troubleshooting.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 12, 2022
Hi MagCap. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We are thrilled to see you were able to speak to a machine expert and a replacement Evoluo machine has been processed. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disastrous
on January 15, 2022
Posted by: notakaren
from Pennsylvania
I too ignored the reviews, and was taken in by the aesthetics of the machine and the promise of excellent coffee. In less than two weeks, I am having the same issues as everyone else -- water leaking out of the top of the machine; sometimes it decides to brew coffee, but most of the time -- it just doesn't! Problematic for a coffee maker, considering that is its only job. I am very disappointed, and confused as to how this company appears unwilling or unable to fix these well documented and extensive issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thank you for your review. We're dismayed to learn your Vertuo Next machine leaks during the brew cycle. Your machine comes with a 1 year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling us at your earliest convenience, so a machine expert can assist you with your Vertuo Next machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sadness!
on January 25, 2022
Posted by: Maria
from Washington state
I got this as a Christmas present this year, the coffee is really good. I went ahead and bought alot of the pods ($$$). I haven't even used my Nespresso Vertuo month and the machine has started leaking out the side. My kids lost the receipt now they feel bad and I'm out a couple hundred for pods. I read a lot of reviews regarding them leaking and with them being so popular I thought they would have fixed the issue. As of January 25, 2022 the problem still exist. I wish I would have been more cautious.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine ever
on January 25, 2022
Posted by: Hny
from Washington
Do not buy this machine, I have had nothing but problems with it and they even sent me a replacement one so I am now on the second machine and it refuses to brew more than one cup of coffee, I had called customer service multiple times and they can always get it to work and then the next day same thing.. refuses to brew coffee and won’t even run a clean cycle but they never have an explanation for me and I shouldn’t have to do a factory reset everyday just to get my machine to work!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Heather. We understand your frustration regarding your unsatisfactory experience with the Vertuo Next machine. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. We recommend calling in to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Defective After 1 Month of Use!
on February 7, 2022
Posted by: Rico
from Chino, Ca
Made great coffee and foam is the icing that made it look so professional! However, after a month of very minimal usage, it stopped working. (My daughter has the exact same model and uses it daily and still working great! Maybe we happened to have gotten stuck with a dud?) I called the support hotline and the support was great. They did not have my particular color (Black/Gray) available but they will send me a replacement one (Black/Chrome) within 7 days. Phone Support was easy to work with and very courteous! I can't wait to get my replacement and hoping this will last years longer and will be more reliable! Will provide an update on the progress....stay tuned...
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 8, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine, and we are glad to see that you were able to speak with a member of our team regarding a replacement. Nespresso recommends performing regular system updates via the Nespresso app using the Bluetooth settings on your smart device to prevent future early-descaling warnings and incorrect water tank readings.
If you have any questions or concerns about your new Vertuo Next machine, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
If you have any questions or concerns about your new Vertuo Next machine, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA