Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,925 Reviews)
Rating breakdown 3,925 reviews
5 Stars
2,538
4 Stars
433
3 Stars
146
2 Stars
198
1 Star
610
73%of customers recommend this product.
(
2,234 out of
3,070)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
5
Happy
on April 18, 2022
Posted by: alexandriaj2
I love the ease of this machine and that it doesn’t take up a lot of room! I got this for my long college nights! The espresso tastes soooo good!!!
Written by a customer while visiting influenster.com
Customer Rating
5
I'm obsessed with this
on April 18, 2022
Posted by: 0liverae
I'm obsessed with this machine. I love being able to brew espresso at home and I've come to enjoy it more than going to Statbucks.
Written by a customer while visiting influenster.com
Customer Rating
4
It works
on April 23, 2022
Posted by: yolibean
… but it does leak. I keep a piece of paper towel in the cache where the used pods go because thats where Ive seen water. I am able to make all kinds of drinks with this. I do enjoy the aesthetic of it all too. These pods can be expensive but not as expensive as a cup from your favorite coffee house.
Written by a customer while visiting influenster.com
Customer Rating
1
less than 2 months it broke.
on April 26, 2022
Posted by: JS
from Atlanta, GA
The machine stopped brewing coffee, the button doesn't work, and leaks HOT water everywhere.. only lasted two months. TWO MONTHS!! my old cheap coffee machine lasted many years before I decided to try this fancy machine. and reading the reviews I'm not the only one. Nespresso seriously needs to recall the machine or pull it off the shelve. It is hurting its reputation. forget the fancy features when it can't even brew coffee correctly. luckily I'm getting a different model (I refused to get the same machine as a replacement if its going to break again) through the warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, JS. We certainly want your Nespresso experience to be special and exactly to your satisfaction, and we appreciate your feedback. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new VertuoPlus machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine when the descaling alert comes on. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your VertuoPlus, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
If you need assistance with your VertuoPlus, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I honestly love this
on April 27, 2022
Posted by: wendyba8d9
I honestly love this coffee maker. It is so simple to use and makes great coffee. I love how many varieties of coffee you can buy for it too. Nespresso Vertuo Next Coffee And Espresso Machine
Written by a customer while visiting influenster.com
Customer Rating
3
Mine stopped working too!!!!!
on April 30, 2022
Posted by: LH
from Austell, GA
Got my machine as a Christmas gift, worked from 12/21 until 4/22. Love the coffee but hated wondering every morning if it was going to work. It finally stopped doing anything. I had a faint blue light that flickered. Customer Service did video chat and tried to help but said something was really wrong with the blue light coming on . It never leaked just stopped working. Got my replacement machine today and so far so good - fingers crossed.
Great customer service just bad machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review, L.H. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on May 1, 2022
Posted by: Qweeeen O
from Southern California
I’ve had mine over one year without any problems! I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
This is one of
on May 1, 2022
Posted by: justrunningthru
This is one of the bougie-est purchases I have ever made... I already owned a keurig but was curious about nespresso. All I cam say is, it's worth every penny. The richness of the nespresso coffees is like nothing else. They brew with a foam head and are great black or with creamer.
The frother is something I didn't even know I needed until I had it. It elevates every single cup of coffee whether it be iced or hot. Perfect foam every single time.
So worth the buy!
Written by a customer while visiting influenster.com