Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,925 Reviews)
Rating breakdown 3,925 reviews
5 Stars
2,538
4 Stars
433
3 Stars
146
2 Stars
198
1 Star
610
73%of customers recommend this product.
(
2,234 out of
3,070)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
5
I absolutely love having
on April 2, 2022
Posted by: Anonymous
I absolutely love having a nice cup of coffee every morning and having my nespresso was the perfect solution, all the flavors that you can get and so many drinks that you can do with the froth machine is great
Written by a customer while visiting influenster.com
Customer Rating
5
An excellent machine
on April 2, 2022
Posted by: JEAER
from San Francisco
I have used this small tidy machine twice-daily for a year ... and I could not be more pleased. The size, workmanship and output are outstanding. I particularly like the detachable water tank and the automatic turnoff with no dripping.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Jeaer. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not long lasting
on April 3, 2022
Posted by: CTran
from Seattle
Got my machine in April 2020 and now April 2022 I will need a replacement. After a year the lever to lock and unlock the machine would jam up making it really hard to open and close and now it’s shorting the circuit . Ice heard others have zero issues so maybe I got a bad one.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on April 3, 2022
Posted by: Biz
from Vero Beach, Fl
This machine isn't worth your time or money. The coffee is good and the customer service team is also solid - however, the machines are sub-par and ever in need of a complex cleaning and descaling system. I had one go bad, they sent another and it went bad it two weeks. I am now looking for another company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
This machine has become
on April 4, 2022
Posted by: almaadee_
This machine has become one of the best part of my days. It’s easy to clean and brew some espresso. I love the variety of intensity of coffee the brand sells. Their holiday sleeves are my favorite! I have and would continue recommending this to friends and family!
Written by a customer while visiting influenster.com
Customer Rating
5
This has been my
on April 4, 2022
Posted by: morgana106
This has been my favorite coffee machine ever. I love how easy it is to use and the coffee always turns out so good
Written by a customer while visiting influenster.com
Customer Rating
5
Best at home espresso & coffee maxhineo
on April 6, 2022
Posted by: jessicam1350
I can’t live without either. I love the coffee the froth even on the coffee. It has so much pressure it gives you an amazing cup of coffee or espresso. The frother is amazing. Speciality coffee at home. Yum
Written by a customer while visiting influenster.com
Customer Rating
5
It has literally changed
on April 6, 2022
Posted by: princessleah91
It has literally changed my life. I now save so much money because I can make my coffee, just the way I like it, every morning.
K Cup coffee is weak and watery and my nespresso is perfect every time.
I suggest it to all my friends and look forward to making my cup each morning.
Written by a customer while visiting influenster.com