Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Don't buy.
on April 14, 2023
Posted by: Cafemom
We purchased this machine and it went kaput within a week.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Pick Another Machine
on April 17, 2023
Posted by: mls
from Austin, Texas
I've had this for a year it worked well until it completely stopped responding after a descale. Nespresso's only solution was to replace in a less desirable color/finish. Not only do I have to ship the broken machine back, but the replacement machine has a 6 month warranty instead of the 1 year of the original machine. I'm sure the replacement will also prematurely cease to function. Don't expect this machine to last.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on May 1, 2023
Posted by: Stopped working
First one stopped working. Replacement is on the way and will update if any better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Support, May 2, 2023
Thank you for your review. We are happy to learn you were able to speak with a Machine Specialist and arrange to receive a replacement machine. If you need assistance with your new VertuoNext machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
3rd broken Nespresso machine
on June 3, 2023
Posted by: jason
This is the 3rd Nespresso machine we have. It begun to malfunction with blinking yellow light since month 6. We called support and followed instructions to descale. Originally the problem goes away, but recently the usual tricks no longer works, so we end up with another broken Nespresso machine with still hundreds of unused coffee pods.
Response from Nespresso USABy Katherine T., Customer Service, June 5, 2023
Thank you for your review, Jason. This is certainly not the experience we want you to have with your Vertuo Next machine. Please contact our team of Machine Experts at 800-562-1465. We will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. Additional assistance can also be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
You think you're upgrading for a better coffee and
on December 5, 2024
Posted by: Unhappy purchaser
from Central NY
First off opening the compartment for the coffee pods is very hard. I almost feel as though the amount of pressure you have to use will break the machine. More times than I'd like to say the fact that the machine doesn't brew coffee all the time. Meaning I've wasted expensive pods trying to get a cup of coffee. The fact this machine is louder than a vacuum machine says a lot also.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 6, 2024
Thank you for your review. Customer satisfaction is our highest priority and we stand behind our brand, so please call 800.562.1465, and a Machine Expert will be happy to troubleshoot over the phone and come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
A headache
on December 14, 2024
Posted by: Za
from California
The worst Nespresso machine!
I have waste so many pots because of this.it was ok for few months . But now it only works ( if it works) with the smallest pods, like Espresso ones only.
I have waste so many pots because of this.it was ok for few months . But now it only works ( if it works) with the smallest pods, like Espresso ones only.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Stops turning on after one year
on May 22, 2025
Posted by: ER
from CA
Works great but only for a year. Both times I’ve gotten a new machine, after one year it stops turning on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., May 23, 2025
We're disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of troubleshooting. Please call us to speak with a machine expert at 800-562-1465 for an escalated call where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sucks
on September 4, 2025
Posted by: S
Most finicky machine ever. At least once a week my machine will blink red that the water reservoir is empty when it is full and secured in place, takes forever to get it working again and no rhyme or reason to it. Not to mention the money wasted on pods that have been punctured but won’t brew and I end up having to buy a coffee anyways.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, September 5, 2025
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA