Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,041 Reviews)
Rating breakdown 4,041 reviews
5 Stars
2,637
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
The Vertuo Next needs to be recalled.
on October 20, 2021
Posted by: abcND
from Westminster, CA
This is an excellent machine.. when it works. This is my 2nd one in just over 4 months, both stopped working. The machine would try to warm the water, and two flashes of orange light and then solid blue. This is frustrating and after researching, tons of people have had the same issue. This has got to be one of the worst model and should have never be allowed to be on the market. I don't recommend this model and hoped that Nespresso pull this from the market.
Response from Nespresso USABy Christine G., Customer Service, October 21, 2021
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love It!
on December 27, 2025
Posted by: BryGuy
from Killen Alabama
[This review was collected as part of a promotion.] I’m loving this machine! Had it a week, and couldn’t be happier.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed in the Premium Cost
on February 18, 2026
Posted by: GJ
from Inglewood
[This review was collected as part of a promotion.] I bought this 2 weeks ago for home use and I am not sure what the benefits over the less costly version is we have at our office. Other than the rose color. Also, the foam that is created is not as nice as the other machine. I love the other machine, this one not so much. Disappointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 19, 2026
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
When it works its great.
on December 23, 2021
Posted by: Ungato
from CA
I have had my Next for a couple of months and some days it works amazing. But every once in a while, it just doesn't want to make coffee. The craft feature is great for having multiple cups. But again, I can only use the machine about half the time I want coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 28, 2021
Thank you for your review. We understand how frustrating this can be, and we recommend contacting us at 800-562-1465, so a machine expert can troubleshoot with you thoroughly. We are available 24 hours a day, 7 days a week. Additionally, we have self-assistance available at Nespresso.com/help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Products
on December 19, 2025
Posted by: WillB
[This review was collected as part of a promotion.] I had a Nespresso coffee at my daughter’s home during Thanksgiving and enjoyed it. She encouraged me to get one so I ordered my Vertuo Next and several sleeves of different coffees and espressos. To put it mildly, I am “addicted.” I love everything I have tried and I look forward to ordering again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on November 21, 2022
Posted by: ktexidor23
from Clarksville, TN
We bought this almost a year ago and have had so many problems with it. Not only has it been leaking water from the bottom, it won't connect to our wifi, so we cannot update the firmware. We have tried talking this through with customer services and they were unhelpful. We really do not want to waste more money to buy a new one. Buyer beware that Nespresso has not worked out any issues with this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 22, 2022
Thank you for your review, Kathryn. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All machines are covered under at least a one-year warranty. Please call us directly to speak with a machine expert for comprehensive troubleshooting and next steps. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unfortunately these reviews are true...
on July 16, 2022
Posted by: iwantmycoffee
from Irvine CA
My machine stopped working after descaling and cleaning. After spending hours on the phone and cleaning so many times, it still couldn't read the capsule. About a box of capsules were wasted, I gave up. They sent a refurbished replacement, and it went out after just 3 cups of coffee! Now I stuck with all these capsules with no machine. It is great when it works! I am exhausted!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service , July 18, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We are thrilled to see you were able to purchase a new Evoluo to continue enjoying your Nespresso Coffee Moments. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too many problems
on November 23, 2022
Posted by: Bitter Cup
from Los Angeles, CA
Stay away from this machine. My third and worst machine. The top sticks every time. The cup holder too small for most cups, be prepared because it will knock your cup of coffee off since it also shakes in operation. Most cups have grinds in it. There are more problems, but I'll stop. Just don't purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service , November 25, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA