Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,856 Reviews)
Rating breakdown 3,856 reviews
5 Stars
2,484
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,169 out of
3,002)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Unfortunately these reviews are true...
on July 16, 2022
Posted by: iwantmycoffee
from Irvine CA
My machine stopped working after descaling and cleaning. After spending hours on the phone and cleaning so many times, it still couldn't read the capsule. About a box of capsules were wasted, I gave up. They sent a refurbished replacement, and it went out after just 3 cups of coffee! Now I stuck with all these capsules with no machine. It is great when it works! I am exhausted!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service , July 18, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We are thrilled to see you were able to purchase a new Evoluo to continue enjoying your Nespresso Coffee Moments. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too many problems
on November 23, 2022
Posted by: Bitter Cup
from Los Angeles, CA
Stay away from this machine. My third and worst machine. The top sticks every time. The cup holder too small for most cups, be prepared because it will knock your cup of coffee off since it also shakes in operation. Most cups have grinds in it. There are more problems, but I'll stop. Just don't purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service , November 25, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, but very unreliable machine
on June 24, 2022
Posted by: Shan
from New Hampshire
I got my first machine back in October 2021 and man, the coffee is SO MUCH better than keurig, I was SO EXCITED; HOWEVER, after 2 months, the machine stopped reading pods and after endless troubleshooting and wasted pods, Nespresso sent me a replacement machine, AWESOME. I've now had this new machine for a few months now, and about a month ago it started being finicky again. It won't read pods for days and then all of a sudden, it will. I take all the proper care of the machine and all, but when I just want a cup of coffee, it gives me a hard no. Lots more trouble shooting and wasted pods. Still won't work. You've been warned.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
Hello Shan, and thank you for your review. We are disappointed to learn that your Vertuo Next has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine they’ve ever made
on July 31, 2022
Posted by: Nespresso lover
from Virginia
I am on my third machine in 6 months. Let me get this straight, I LOVE Nespresso, I had the original vertuo machine and the pixie and I loved them. Use it daily and will continue to use their products, however do not buy this machine. It is defective I have had to call the and have them replace it 3 times. My friend and my mother have had the exact same issue. It works for about 2 months and then starts flashing orange with no reason. Clean it, unplug it… nothing helps. It is extremely frustrating, they need to discontinue it and refund.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, August 1, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay Away!!!!
on November 26, 2022
Posted by: Vness
from Chicago iL
I got this for Christmas last year and had to get a replacement TWICE. The coffee is what makes me a customer still and the fact that Nespresso probably realizes this is a bad machine is replacing my machine for a different machine. Don’t get this one. Not worth it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, November 28, 2022
Thank you for your review. We are dismayed to learn you had to get a replacement for not one, but two of your Vertuo Next machines. We are delighted to learn our Machine Experts were able to aid via our Assistance Service Program. To maintain the health of your machine, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. You should also descale your Vertuo Next machine every 3 months or 300 capsules, whichever comes first. Please do not hesitate to contact us should you need further assistance. Our Machine Experts would be happy to provide you other options should it be necessary. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
2
HORRIBLE. SENDING BACK before it gets too late
on November 24, 2021
Posted by: DMKespressolover
from Northampton
THis machine is HORRIBLE! Serious design flaws most noticeably leaving a massive puddle of water/coffee in the capsule holder after you run a coffee pod through or clean cycle. Its worked OK for 1.5 weeks but the standing water is a nightmare waiting to happen! Mold, plus I read all these other awful reviews and feel. I better send it back before its too late for a full refund. I had a vertuo plus which did not cause these problems but got a massive thick greasy coffee leak issue after 21 months of use… so I am going to try to Evolu machine… hoping it will beat these other 2…
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Denise. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We're happy to discuss your repair and replacement options per your warranty status and feel confident we can reach a satisfactory resolution. We are available 24 hours a day, seven days a week at 1-800-562-1465. Kindly call at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Was broken from the start
on November 20, 2021
Posted by: Sad customer
I saw the bad reviews for this product but thought, you know, maybe this won’t happen to me. Maybe only some of the Vertuo Next’s are bad. Nope. I guess they all are. Bought mine, was so excited to use it, couldn’t even get the machine to run through the first initial cycle to clean it. Very disappointed. Don’t be like me and buy this
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review. Your new Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting assistance. Please contact us at your earliest convenience so that we may assist you at 800-562-1465.
You may also visit the Vertuo Next section on Nespresso.com/help for further assistance.
You may also visit the Vertuo Next section on Nespresso.com/help for further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
waste of money and time
on November 23, 2021
Posted by: Rellie
from Boise
I bouggt this in September and it stopped functioning after few weeks. They replaced it with new one but the machine i got was still defective. It is a total waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 24, 2021
Hi Rellie, thank you for your review. We are dismayed to learn the Vertuo machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo machine please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA