Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,912 Reviews)
Rating breakdown 3,912 reviews
5 Stars
2,530
4 Stars
431
3 Stars
144
2 Stars
198
1 Star
609
73%of customers recommend this product.
(
2,224 out of
3,058)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
5
Best coffee ever
on December 2, 2021
Posted by: DawnG22
from Red Rock, AZ
We’ve had our Nespresso for 3 months now. It’s operated flawlessly and the coffee is always hot and perfect. Love the frother as it always makes a perfect cup of coffee.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, DawnG22. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running the first time use / clean mode procedure of your machine once a week, to assist with keeping the taste, texture, body and aroma in each brew, in addition to flushing out any coffee granules from the head of your machine.
If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
i LOVE LOVE LOVE
on December 2, 2021
Posted by: sadieb29
i LOVE LOVE LOVE my nespresso. i can’t even say a bad thing about it. there are so many ways you can have your coffee everyday. the frother that comes with it is also great.
Written by a customer while visiting influenster.com
Customer Rating
5
I am in love
on December 4, 2021
Posted by: azaleap2
I am in love with Nespresso not only because it looks very elegant it is because you get a delicious coffee with foam I love this bundle with the Aeroccino 3.
I purchased the special edition in teal color with rose
I purchased the special edition in teal color with rose
Written by a customer while visiting influenster.com
Customer Rating
1
Leaks, brews half cups of coffee.
on December 5, 2021
Posted by: Brittany
from Columbia, SC
I do not recommend the Vertuo Next. This is the second machine I've been through in less than a year. My husband purchased my first machine last year for Christmas and it was initially working great, I absolutely loved it. Well, a few months go by and I noticed my countertops were soaked after brewing a pod. Lo and behold, the machine was leaking from the very top and dripping down. Okay, no big deal, I called the help number and they sent me a new one since it was still within the warranty. Not even 4 months later and the new machine is doing the exact same thing... leaking everywhere, even worse than the first one! The "replacement" machine won't even brew a full cup of coffee, either.
I called the help line again and they are going to send me yet another replacement. This time, I specifically requested the Evoluo as I do not want to have yet another issue with the Next machines. I love the Nespresso pods, but the Vertuo Next should be taken off the market. Several searches online show this is a consistent problem and has yet to be addressed by the company.
I called the help line again and they are going to send me yet another replacement. This time, I specifically requested the Evoluo as I do not want to have yet another issue with the Next machines. I love the Nespresso pods, but the Vertuo Next should be taken off the market. Several searches online show this is a consistent problem and has yet to be addressed by the company.
Love the coffee, but do yourself a favor and buy a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, Brittany. We can only imagine your disappointment, especially as you’ve been enjoying your Nespresso coffee selections. We stand behind our brand and your satisfaction as a Nespresso customer is our highest priority. Please call and speak with a machine expert. We’re available 24/7 at 800.562.1465. We’re confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
If you love drinking
on December 5, 2021
Posted by: jaredj3
If you love drinking beverages with espresso (such as an iced latte) this machine is for you!! I put off purchasing this machine forever for so many reasons. I kept telling myself I didn’t need it, or it was too expensive. But IT IS WORTH EVERY SINGLE PENNY!!! I have had it for two weeks now and I haven’t went to Starbucks or Dunkin’s since!! Highly recommend this machine!
Written by a customer while visiting influenster.com
Customer Rating
5
the most amazing product
on December 6, 2021
Posted by: sarahc1
the most amazing product i have EVER used in my life ! i am so obsessed ! we use it every day and the coffee always comes out good. there are endless ways you can use it i LOVE this product
Written by a customer while visiting influenster.com
Customer Rating
5
THE best coffee maker
on December 6, 2021
Posted by: fannyr17
THE best coffee maker I’ve had, I went from keurig to nespresso and will never go back. With nespresso you get the full coffee flavor and caffeine as well as endless possibilities when making coffee.
Written by a customer while visiting influenster.com
Customer Rating
4
I have tried this
on December 7, 2021
Posted by: verin
I have tried this machine but I have to say it s not my favorite it’s not bad but I prefer my classic black coffee and strong flavor, but this machines it’s ok!
Written by a customer while visiting influenster.com