Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,041 Reviews)
Rating breakdown 4,041 reviews
5 Stars
2,637
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Like Playing a Slot Machine
on March 26, 2022
Posted by: JennySD
from San Diego
I bought this as a Christmas gift for myself and began using it in January 2022. When this machine decides to actually make a cup of coffee, it is wonderful. However, similar to a slot machine, you never know when it is actually going to make a cup of coffee. All of the infuriating whirring and blinking orange lights when you are just trying to make your very expensive cup of morning coffee is insane. Under no circumstance would I recommend this lemon to anyone. Can’t express my level of disappointment.I just want this to work and it just doesn’t.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review, Jenny. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please allow us to provide some troubleshooting tips that may help.
Allow the machine to warm up once the machine is turned on. The cup button light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady white the machine is ready for use. After a Nespresso capsule has been inserted for brewing, close the head, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. Press the cup button once to begin coffee preparation. The cup button light will begin to blink. However, it may take a moment before the flow begins as the machine is reading the bar code and pre-wetting the capsule. Once the machine is finished brewing, the cup button light will become solid. Open the head by turning the lever all the way to the right to eject the capsule into the capsule container.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Allow the machine to warm up once the machine is turned on. The cup button light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady white the machine is ready for use. After a Nespresso capsule has been inserted for brewing, close the head, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. Press the cup button once to begin coffee preparation. The cup button light will begin to blink. However, it may take a moment before the flow begins as the machine is reading the bar code and pre-wetting the capsule. Once the machine is finished brewing, the cup button light will become solid. Open the head by turning the lever all the way to the right to eject the capsule into the capsule container.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buyer Beware
on April 8, 2022
Posted by: MrsDawnMarie
from New Jersey
I bought this machine 4 days ago. Woke up this morning and tried to make myself an espresso. Wouldn’t work. Called Nespresso, they had me run through some tests…..no go….faulty machine……4 days…..lesson learned.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 9, 2022
Thank you for your review. We're disappointed to hear of your machine troubles, however, glad to see that we were able to assist. We are always here to help, and hope that you won't hesitate to reach out with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine stopped working
on April 14, 2022
Posted by: E2
from MA
Initially it was tough to get the machine to start working. After 4 months the machine decided not to brew anymore. Was on the phone with Nespreso for 2 hours cleaning and cleaning and wiping and nothing. We reached a point where a new machine was ordered. My fear is that the bar code recognition is bound to fail sooner or later. Hopefully if this happens Nespreso will replace this machine with a different Vertuo that actually works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, April 15, 2022
Thank you for your review. We're disappointed to hear of your machine troubles, however, glad to see that you were able to speak with one of our specialists and receive a replacement machine. We are always here to help, and hope that you won't hesitate to reach out with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, but terrible machine
on April 19, 2022
Posted by: Tommy T
from St. Louis, MO
I love the coffee this thing makes, but the machine itself is junk. Had it for about a year before it started acting up, now I cannot get it to brew a cup, despite cleaning, descaling, resetting, etc. The "lifetime troubleshooting support" got it to work for one cup, then it stopped working again THE NEXT DAY. Sadly, I have spent over 3 hours in the last week trying to get it to work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 20, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement VertuoNext machine. Should you need any further assistance with your new machine, we are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
And another one...
on April 20, 2022
Posted by: Tim
Purchased 11/2020
Unfortunately, we too have fallen victim to the noted machine failures. First was leaking of water from under the machine followed ultimately by the machine not reading/recognizing/brewing pods.
The cleaning and descaling cycles were still working, but ended up accelerating the leak issue.
Nespresso was helpful/supportive in troubleshooting and offered up a replacement machine without question.
Hoping the replacement lasts longer as they really do produce a tasty cup of coffee... when they're working properly.
Response from Nespresso USABy Katy R., Customer Service, April 21, 2022
We certainly share in your frustration, Tim, and we appreciate your honest review. We stand behind our machines and regret when our valued customer's experience is less than perfect. We're glad to see than another replacement machine is on it's way to you, and we hope that you'll continue to follow up with any questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Onto my 3rd machine
on April 20, 2022
Posted by: Lamont
from Denver, CO
Not even a year in and I had this machine already replaced twice. First one wouldn’t brew the right amount, second one button stopped working. LOVE the coffee but the machine is a bust.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 21, 2022
We certainly share in your frustration, Lamont, and we appreciate your honest review. We stand behind our machines and regret when our valued customer's experience is less than perfect. We're glad to see than another replacement machine is on it's way to you, and we hope that you'll continue to follow up with any questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LEAKING
on April 21, 2022
Posted by: jrant2
from Washington, DC
I've had this product since December 2021 and it has been leaking since day one. I hope Nespresso helps me resolves this issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 22, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Always breaks!
on May 23, 2022
Posted by: Kim
from Montreal
I now have had 2 of these machines and both broke within a 1 year period. Now they are replacing it with a third machine but the round head instead. Hopefully it does not break.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA