Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,041 Reviews)
Rating breakdown 4,041 reviews
5 Stars
2,637
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Constantly breaks
on December 5, 2021
Posted by: Db93
from Miami
On my second machine and it continues to break. Will be setting it aside for recycling today. Dont waste your money. Will leak coffee and stain your countertop.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Daniel. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine back in June 2021. If you need assistance with your new VertuoNext machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week and can also help with setting up recycling. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this model
on January 2, 2022
Posted by: CoffeeAnnoyed
This “new” model is awful. It’s difficult to fill the water tank. It leaks like crazy. You push the button and nothing happens. You push it again and three times the amount of water goes thru. What should have been a 7oz cup of coffee turns into a 10 oz mess on the counter. Or you get 2 oz from a 7 oz pod. There’s no rhyme or reason to why this is such a terrible machine. Do not purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Save your money.
on January 5, 2022
Posted by: A007
from Herndon, Virginia
This thing sucks so bad. I got this for Christmas and I don’t have the heart to tell them that I hate it. It works most of the time but it’s a hit or miss. I haven’t even owned it for a month and it has already failed several times. Maybe instead of spending so much on the “luxury” coffee part, invest on better engineering. The descaling process is way too complicated as well. Just buy a keurig. I never write negative reviews but really. This is a piece of junk.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 7, 2022
Thank you for your review. We are disappointed to learn that the Vertuo Next machine has not met your expectations. We offer descaling assistance under the Vertuo Next section on Nespresso.com/help. You may also contact us 24 hours a day, 7 days a week at 800-562-1465. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This machine sucks, but Nespresso still rocks.
on January 6, 2022
Posted by: Josh
from Austin, TX
We bought this machine a year ago and have had to have it replaced three times. The machine itself, not great. That being said, Nespresso customer service has been stellar. Each replacement has arrived within a few days and after our third machine they offered us any machine of our choice. We’re trying the Evoluo which has much better ratings! So here’s to hoping it works because we love Nespresso coffee!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 7, 2022
Thank you for your review, Josh. We are disappointed to learn that your original Vertuo Next machine has not met your expectations. We are glad to see that a machine expert has replaced it for you.
Should you need assistance with your new Evoluo machine, we offer help options on Nespresso.com/help, or you may contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Should you need assistance with your new Evoluo machine, we offer help options on Nespresso.com/help, or you may contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Most Unreliable Appliance I Have Owned
on January 7, 2022
Posted by: Anonymous
from Los Alamitos, California
The Nespresso "Tagline" for the NEXT machine should be "Our Newest, Smallest, Most Unreliable Virtuo Ever". I purchased a Next a week before Christmas so I could experiment with my technique for Christmas party / dinner. It didn't even last that long! It made great coffee ...... when it made it. The power button stopped working after but 4 days. Called Nespresso and they troubleshot the machine with my and verified it was defective. Returned to retailer and replaced with a new machine. This second machine didn't even make it 4 days. It leaked from the power head / dispenser during the first run. And beyond that, the capsule reader was also defective. The 7.7 oz cup capsules brewed a watered down 15 oz, and the 5.5 oz capsules provided an under brewed 2.7 oz. And of course the final insult was that the power button eventually failed also. Nespresso Tech Support was quite helpful again verifying a defective machine. This time I just got a refund from the retailer. Yeah, I should have read the reviews "before" my original purchase. While I still like Nespresso as a company, I think they rushed the NEXT to market too soon without effective evaluation period. Since my failures are almost identical to the other 1 star ratings I think this is a defective design. Time to dust off the Keurig. While the coffee is not as good, it does brew a cup every single time, even after 8 years. A reliable workhorse.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Thank you for reviewing your Vertuo Next machine. We really appreciate your feedback about the experience. If there is anything we can do to assist you in the future, please let us know. We will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 6 months
on January 13, 2022
Posted by: Yonatan
Delicious coffee, but low quality machine. It did issues from the beginning but stopped working completly after 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to learn were able to speak with a Machine Specialist and arranged to received a new replacement VertuoPlus. Please be sure to register your new machine's Serial Number. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive support should you experience any issue with your new machine. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Beautiful machine BUT …
on January 13, 2022
Posted by: ddancin
My daughter gifted me the gorgeous teal Next machine. The Espresso is rich and full bodied. The crema is amazing! BUT I’m on my 3rd Next machine because the first two leaked water and stopped working.The 1st machine malfunctioned in less than 3 weeks.The 2nd malfunctioned in a week. they are sending me a 3rd Teal Next but I’m apprehensive that eventually I’ll be on to the Next machine and thereafter. The Color is gorgeous. The size is Perfect. The Espresso is delicious. BUT. I’m extremely disappointed :(((
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to learn were able to speak with a Machine Specialist and arranged to received a new replacement Luxury Teal VertuoNext. Please be sure to register your new machine's Serial Number. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support if there is any further issue. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Known Issue Continues
on February 9, 2022
Posted by: Steven
from Florida
Bought initially in September, and had to contact re: leaking underneath the machine just one month later. Second machine arrived in October and had no issues until now, February 2022. Same issue occurred- leaking underneath the machine during brewing process. Scheduled a return of this and will be going back to the Vertuo Plus. Definitely cannot recommend this product and Nespresso should pull this model until they can fix it. Their cost is a premium and am disappointed with their lack of quality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance.
Written by a customer while visiting Nespresso USA