Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,042 Reviews)
Rating breakdown 4,042 reviews
5 Stars
2,638
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Take it back
on December 25, 2022
Posted by: Unhappyelf1
from California
Received for Christmas, i really don’t care for fancy coffee. Its just another way for companies to make money. Coffee is coffee. Most definitely taking this back. Looked really lowbudget for the price. And the pods are too expensive.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 27, 2022
Hi. Thank you for you review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on August 5, 2024
Posted by: Buzz
from Dallas, TX
[This review was collected as part of a promotion.] Delicious. Really enjoying the coffee and the ease of preparing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use, RELIABLE, looks great, amazing brew!
on August 7, 2024
Posted by: Smurphy24
from New Jersey
A few months with my rose gold Nespresso Next Premium and I could not be happier. It is reliable, brews the BEST tasting coffee and espresso. I love the perfect crema every time on both and that it brews so many sizes! I have become the household barista (and for friends too)! Love how it connects to the phone and it tells me when it's due for cleaning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great new coffee bundle
on July 30, 2024
Posted by: Coffee
from Sioux Falls, SD
[This review was collected as part of a promotion.] I bought this while visiting the store in the Mall of America and we love the bundle and the sale we found. We are trying different coffees now to determine our favorites.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Always good
on July 2, 2024
Posted by: Anna
from Malverne, NY
[This review was collected as part of a promotion.] Love the way the coffee is so creamy and delicious every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Constancy is on point!
on July 3, 2024
Posted by: K8ty
from New York, NY
[This review was collected as part of a promotion.] I bought this a month ago and it’s working perfectly! I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
New machine
on December 23, 2022
Posted by: Kali
from Chandler
[This review was collected as part of a promotion.] The store was crowded and we had to do several transactions machines kept freezing, reps made it work and we are loving our new upgraded Nespresso
I would recommend this to a friend!
Response from Nespresso USABy Nisha B , Customer Service, December 26, 2022
Hi Kali. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. However, we are thrilled to learn you have purchased a different machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coolest machine
on June 25, 2024
Posted by: Stacy
from Nampa idaho
[This review was collected as part of a promotion.] We love our Machine and the sleek look to it. It’s our absolute favorite way to make coffee now.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA