Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,042 Reviews)
Rating breakdown 4,042 reviews
5 Stars
2,638
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
3
Interesting flavors
on November 1, 2023
Posted by: MaeLan
from Englewood, CO
[This review was collected as part of a promotion.] Machine feels cheap. Coffee flavor options are okay.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving It!
on October 31, 2024
Posted by: RCcat
from Portland, OR
[This review was collected as part of a promotion.] I have had my Nespresso Next for about a month. The coffee is scrumptious and I am feeling confident using it…after a rocky start. I am now a huge fan.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Why can't you buy Petes or Starbucks Pods???
on August 3, 2022
Posted by: Shane
from Salt Lake City, UT
*BEWARE* the Vertuo Next machine does not allow other pods (Starbucks or Petes etc.) as the original device does. I hate that Nespresso limits the variety; very unfortunate.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 5, 2022
Thank you for your review. Starbucks by Nespresso capsules brew in all Vertuo machine models, including the Vertuo Next machine. These capsules may be purchased in store at Bed Bath Beyond and may be purchased online via Walmart and Amazon. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush any coffee granule buildup from the head of your machine. Should you need any machine assistance, our toll-free number 800-562-1465, is available 24 hours a day and 7 days a week, for your convenience. Enjoy discovering Starbucks by Nespresso to add more delicious options for your coffee beverages. The possibilities are endless.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee, Reliable Machine
on February 9, 2022
Posted by: Irene
from Pennsylvania
I h purchased the vertuo machine almost two years ago. Coffee is delicious!' The best you can get! The machine works perfectly every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth it!
on February 5, 2025
Posted by: tkp
from Annapolis, MD
best gift i’ve ever received! I use this everyday !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too scared to try it!
on January 5, 2023
Posted by: Ann O
Ooooh... We were just given this Ventuo Next by our daughter for Christmas and based on these common reviews of regular failures I am going to return it without opening it. I can't stand the idea of MORE JUNK IN LANDFILLS and I don't want to add to that catastrophe 😥 I'm going back to my perfect simple little Mr Coffee ♥️
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Hello, and thank you for your honest review, Ann. Our Vertuo Next machines come with up to a one-year warranty and a lifetime of troubleshooting support. If you run into any issues, please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Started off bad
on June 17, 2023
Posted by: Jenn13
from Houston, TX
I bought it 3-4 days ago and received it today. When I saw the box it had the grey machine on (I ordered white) the. I opened it and it was white and I was checking it out inside where the pod goes nd it had coffee stains all over it.They sent me a used machine. They even covered the color on the box with a white sticker. Thankfully customer service looked up the item and knew it had been returned so they are sending a new one. But I think I deserve some free coffee because I have my coffee machine since I received a dirty and used machine. Thank you
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are glad to see that our Coffee Specialists were able to have a replacement machine sent to you. If you have any questions or concerns regarding the Vertuo Next machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’m hooked!
on June 14, 2024
Posted by: Mama C
from Lorena, Texas
[This review was collected as part of a promotion.] My daughter gave this to me for Mother’s Day. I was skeptical, because I am not a huge coffee drinker, but that changed, after the quality of coffee Nespresso provided. I have 1-2 coffees a day. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA