Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,042 Reviews)
Rating breakdown 4,042 reviews
5 Stars
2,638
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
5
Love the modern look!
on November 1, 2023
Posted by: KDN
from Silicon Valley
[This review was collected as part of a promotion.] Great machine for a compact space! I also love the look of the machine - the black matte is great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love the taste of the coffee
on March 25, 2024
Posted by: Sindi
from Illinois
[This review was collected as part of a promotion.] I got it about 1 month and my family and I love it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on March 26, 2024
Posted by: Jake
[This review was collected as part of a promotion.] We bought this right before the snow storm and was a perfect way to hunker down but still get great coffee
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my nespresso
on March 26, 2024
Posted by: AmbersCoffee
from New York
My machine works great! Was so easy to set up and I save so much money on coffee now that I am making coffee at home. The coffee tastes amazing and is actually strong. I also love that I can mail back my old pods so they aren’t just getting thrown out. I also have been getting the Caramel Starbucks Pods! Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Exactly what I wanted.
on May 24, 2024
Posted by: eguari
from Sarasota, FL
[This review was collected as part of a promotion.] It is like the original one that I bought 8 years ago, but better. It is more fitted in size. The water and pod receiver are narrower and fit on the counter. The color blends in with other appliances. Very pleased. The book that comes with it is very easy to understand. Exactly what I wanted.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on August 20, 2024
Posted by: happy
from Highlands Ranch, CO
[This review was collected as part of a promotion.] I bought this machine a couple weeks ago and so pleased that I did.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine
on May 1, 2023
Posted by: Harmony
from Western Canada
[This review was collected as part of a promotion.] Got new Vertuo Plus in April. Expected good with crema but this surpasses my expectations!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine, do not recommend!
on July 14, 2023
Posted by: Laurenn1717
This machine is horrible. I bought it to use the reusable pods to make one cup of coffee one time a day and I have never been more unhappy with a coffee machine. It always requires cleaning. It will randomly stop working mid coffee. I gave this a shot after being a 15 year customer of the keurig machine and I'll be going back and purchasing a keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2023
Thank you for your review. We are aware that some companies are manufacturing capsules that appear to be compatible. We do not test the compatibility of competitors’ products with our machines; therefore we cannot comment on this. You may decide to use non-Nespresso capsules in your Nespresso machine. The use of capsules others than those of Nespresso doesn’t invalidate the warranty.
If you require troubleshooting assistance with the Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
If you require troubleshooting assistance with the Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA