Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
5
Great Coffee, Reliable Machine
on February 9, 2022
Posted by: Irene
from Pennsylvania
I h purchased the vertuo machine almost two years ago. Coffee is delicious!' The best you can get! The machine works perfectly every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth it!
on February 5, 2025
Posted by: tkp
from Annapolis, MD
best gift i’ve ever received! I use this everyday !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too scared to try it!
on January 5, 2023
Posted by: Ann O
Ooooh... We were just given this Ventuo Next by our daughter for Christmas and based on these common reviews of regular failures I am going to return it without opening it. I can't stand the idea of MORE JUNK IN LANDFILLS and I don't want to add to that catastrophe 😥 I'm going back to my perfect simple little Mr Coffee ♥️
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Hello, and thank you for your honest review, Ann. Our Vertuo Next machines come with up to a one-year warranty and a lifetime of troubleshooting support. If you run into any issues, please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Started off bad
on June 17, 2023
Posted by: Jenn13
from Houston, TX
I bought it 3-4 days ago and received it today. When I saw the box it had the grey machine on (I ordered white) the. I opened it and it was white and I was checking it out inside where the pod goes nd it had coffee stains all over it.They sent me a used machine. They even covered the color on the box with a white sticker. Thankfully customer service looked up the item and knew it had been returned so they are sending a new one. But I think I deserve some free coffee because I have my coffee machine since I received a dirty and used machine. Thank you
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are glad to see that our Coffee Specialists were able to have a replacement machine sent to you. If you have any questions or concerns regarding the Vertuo Next machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’m hooked!
on June 14, 2024
Posted by: Mama C
from Lorena, Texas
[This review was collected as part of a promotion.] My daughter gave this to me for Mother’s Day. I was skeptical, because I am not a huge coffee drinker, but that changed, after the quality of coffee Nespresso provided. I have 1-2 coffees a day. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Take it back
on December 25, 2022
Posted by: Unhappyelf1
from California
Received for Christmas, i really don’t care for fancy coffee. Its just another way for companies to make money. Coffee is coffee. Most definitely taking this back. Looked really lowbudget for the price. And the pods are too expensive.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 27, 2022
Hi. Thank you for you review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on August 5, 2024
Posted by: Buzz
from Dallas, TX
[This review was collected as part of a promotion.] Delicious. Really enjoying the coffee and the ease of preparing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use, RELIABLE, looks great, amazing brew!
on August 7, 2024
Posted by: Smurphy24
from New Jersey
A few months with my rose gold Nespresso Next Premium and I could not be happier. It is reliable, brews the BEST tasting coffee and espresso. I love the perfect crema every time on both and that it brews so many sizes! I have become the household barista (and for friends too)! Love how it connects to the phone and it tells me when it's due for cleaning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA