Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
This is so difficult to close
on January 22, 2022
Posted by: Edug
from Vt
This constantly feels like your breaking the machine and I can hardly even do it with two hands. Def have to put the baby down to make an espresso
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Edug. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
It’s problem
on March 1, 2022
Posted by: MJ
from Boston
I bought it for 2021 Thanksgiving, so I'm worried that it will break down again due to multiple problems in a month
I used the original machine well for 10 years and it broke down, so I switched to the virtual machine, but I regret it
I used the original machine well for 10 years and it broke down, so I switched to the virtual machine, but I regret it
I bought it for 2021 Thanksgiving, so I'm worried that it will break down again due to multiple problems in a month
I'm upset that I have to buy the machine again.
I'm upset that I have to buy the machine again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 2, 2022
Thank you for your review. We share your disappointment that you've experienced multiple issues with your Nespresso machine since November of 2021. We're happy to provide lifetime troubleshooting support and the VertuoNext machine comes with a one-year warranty covered through Nespresso. We feel confident we can help resolve the issues you've experienced with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Cold coffee
on December 2, 2022
Posted by: Marcelle
from Los Angeles ca
I bought this this week and I’m very disappointed with the coffee temperature! I love espresso but it feels like not fresh because it’s almost cold! Do not recommend
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 5, 2022
Hi Marcelle. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features and great coffee
on December 17, 2022
Posted by: Brent
[This review was collected as part of a promotion.] I lost my Nespresso Virtuo to hurricane Ian and was lost without my wonderful machine and the finest coffee I've ever enjoyed. Received my new machine five days ago and I'm back in coffee shangri la.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not the best
on April 13, 2023
Posted by: Steph
[This review was collected as part of a promotion.] I returned it , went for an older model due to the quality of the machine .
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , April 14, 2023
Thank you for your review. If you have any additional concerns or questions please visit Nespresso.com/help or contact us at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso!
on May 4, 2023
Posted by: DMS53
from Vegas NV
[This review was collected as part of a promotion.] Had stayed with a cousin who shared her Nespresso products with me..and I can’t thank her enough! I absolutely loved the variety and flavors and convenience. I am a coffee enthusiast and have FINALLY found my dream coffee maker.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Yellow button of death
on September 13, 2023
Posted by: Jeremy
from Scottsdale, AZ
I’ve had this for less than 3 years and have already gone through one replacement and now I need another one for the exact same issue. I wish I just kept my keurig :( now I have to fight with this every morning just to maybe get a cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 14, 2023
Hello Jeremy. We are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with at least a one-year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sad love story
on March 3, 2025
Posted by: Edie
from Woodstock, GA 30189
I was in love with my Vertuo Next Premium Black Rose Gold,
but what a disappointment, after a short time it stopped working,should I go back to Miele?
We loved the coffee every day, but this is a sad love story
but what a disappointment, after a short time it stopped working,should I go back to Miele?
We loved the coffee every day, but this is a sad love story
Written by a customer while visiting Nespresso USA