Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,042 Reviews)
Rating breakdown 4,042 reviews
5 Stars
2,638
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
3
I retuned it for the original one
on April 13, 2023
Posted by: mozay
[This review was collected as part of a promotion.] Honestly, I what I liked about the vertuo next is the size of the coffee it can make but I like the durability of the original machines.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on May 27, 2023
Posted by: Anonymous
from Nj
Disappointed with the quality of coffee. There is no froth and the coffee tastes like drip coffee and extremely watered down. Will not recommend this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good Coffee, until it stops functioning
on July 16, 2023
Posted by: Mike
from Atlanta, GA
I bought this machine two years ago. About two weeks ago it stopped functioning. When I pressed the button (solid white light) the machine whirred for a while, then stopped with a flashing orange light. I tried cleaning it; same problem. Then I descaled the machine, following Nespresso's instructions; again no luck. I have since read many reviews of various Nespresso machines, many of which commented on the Vertuo Next's reliability problems.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review, Mike. We are disappointed to learn that your Vertuo Next has not met your expectations and would like to provide further assistance. To discuss repair and replacement options, please contact Nespresso 24 hours a day, 7 days a week at 800-562-1465. Assistance is also available on the Nespresso.com/help page. We are confident we will be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine will break
on January 26, 2024
Posted by: Meg
This thing breaks. It’s crazy how they’re still selling it. My replacement also broke.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2024
Thank you for your review, Meg. We’re dismayed to learn that your Vertuo Next machine isn’t working and will be happy to assist. Please kindly be advised that your machine comes with lifetime troubleshooting service and a one-year warranty. For assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage product
on March 2, 2023
Posted by: Chris
from california
This has to be the worst purchase I've ever made. The machine stopped working within 2 months and when I asked for my money back, the agent was like lets do troubleshot. You seriously think I have not done all of that. Please do not buy this, you will regret.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 3, 2023
Hello Chris, and thank you for your review. It is standard procedure to go through comprehensive troubleshooting services with one of our machine experts. If you would like us to assist you, give us a call at 800.562.1465. If that doesn't work for you, we recommend that you return or exchange it with the retailer from which it was purchased.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Defective model
on August 15, 2022
Posted by: Emma
This model of Nespresso has many issues. I had my machine for less than a month and it stopped working. I would not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, August 16, 2022
We stand behind our brand, Emma, and your Vertuo Next is covered under warranty for replacement or repair. A machine expert will be happy to assist you by troubleshooting over the phone, so we ask that you contact us directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
THE WORST TRASH EVER
on September 28, 2022
Posted by: nightstudy
from Cambridge, MA
After 4 months, the machine was just brewing a random amount regardless of the barcode information of the pod or it just didn't brew at all. Plus, random color LED indication (yellow, pink, grey, white, purple.....) with random intensities. After struggling for a month with this garbage, I was about to throw it away but for somewhat reason, it suddenly came back to normal, so I kept using it. After another 6 months, this machine is totally crazy right now. When I plug it, it only shows yellow, weak red, or off-LED with repetitive 3 consecutive short vibrations. Who designed this machine to have only a single button for all the operations?? If you cannot make it work, at least place the reset button somewhere in the machine. This machine is ruining my life and is total garbage. Don't buy it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 29, 2022
Hello, and thank you for your review. We are disappointed to hear that there have been issues with your machine. Give us a call at 800.562.1465, and one of our machine experts would be happy to provide you with comprehensive troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good flavor, bad value, poor product support
on August 16, 2023
Posted by: Typical customer
from Chicago area
I’m a long time customer that’s purchased at least 4 Nespresso machines, 3 are Virtuo. All 3 Virtuo machines could brew me a 14 oz coffee. Now none of them can. It’s because I can’t get 14 oz capsules. Nespresso discontinued the Alto supply. Those machines don’t even make a good boat anchor if you want a large cup of coffee.
So, I must order smaller capsules more frequently at significantly higher cost. I presume that was the plan of the CFO.
Machine quality is not great but they may replace one if it completely fails.
Orders can take over a week to deliver (I’m less than 2 hours drive from Chicago). Unless I really watch the sleeve count so I order over a week in advance, I have to go buy ground coffee to make a pot. Again, it’s added hassle and cost.
I am ready to invest in a proper coffee machine which will provide me with comparable flavor at a far lower long-term cost.
So, I must order smaller capsules more frequently at significantly higher cost. I presume that was the plan of the CFO.
Machine quality is not great but they may replace one if it completely fails.
Orders can take over a week to deliver (I’m less than 2 hours drive from Chicago). Unless I really watch the sleeve count so I order over a week in advance, I have to go buy ground coffee to make a pot. Again, it’s added hassle and cost.
I am ready to invest in a proper coffee machine which will provide me with comparable flavor at a far lower long-term cost.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA