Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
4
Still Figuring Out How to Love It
on November 6, 2022
Posted by: Awoo
from Charleston, SC
[This review was collected as part of a promotion.] I should note that I'm coming from using a French press daily, and wanted something like this for my teen kids to use as they've started drinking coffee occasionally. I like that this makes a single cup of coffee, but I have to press the button 5 or 6 times in a row to get a full cup. I recognize that each time I press it, it's weaker and weaker, but that's fine with me since the coffee is so strong to start with. The direction booklet isn't clear on how I can get a carafe-sized portion made (which says would be 18 oz). Does that require a different sized pod than what came with the product? I don't know, and I can't seem to find these answers on the web. I'm worried about what the overall cost per cup of coffee will be by using this, and would love the option to use refillable pods. I really, really, really like the taste of the various coffees I've tried so far though. The rose gold finish I selected is really quite pretty on my counter as well. Overall I just wish the directions were more clear on how to brew the various sizes.
Pros: Convenient, Has Delicious Crema, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make enough coffee in a cup, Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
easy to use
on November 19, 2022
Posted by: susietalksalot
from Mississippi
[This review was collected as part of a promotion.] This machine is small and very easy to use. All the different pod options and flavors are great to keep on hand so I can offer coffee to company. The Vertuo next is not our primary coffee maker but we use it several times a week when one of wants an extra coffee in the afternoon. The coffee taste great and the espresso is perfect for me. I mainly love how easy it is to use though!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good but don't last long
on December 7, 2022
Posted by: Liz
Worked fine for a year then started to get some issues. Les than 2 years and it is out of order. The same issues as other are describing . I was hoping for a longer use as we are only 2 of us and drink coffee only few times a week. Will try another model. Hopefully it will last longer.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2nd replacement
on January 28, 2023
Posted by: Britt
This machine has broken on me twice. They offered to replace it again , but don’t have a “refurbished” machine in the color I bought so I had to compromise and get a different one that I’m not happy with. Really a shame cause it’s on stock on the website, not my fault the Nespresso machine keeps breaking but it I’m still the one who needs to compromise on the color.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 30, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We're pleased to learn you were able to speak with a Machine Specialist and arrange to receive a new machine. Should experience any issue with the new machine, please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Difficulty in opening cavity to place virtuo capsu
on June 26, 2023
Posted by: Boots
Not intuitive. Very hard to open the cavity to place capsule in. You need extra muscles to unlock and open. Weak people can't use this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 27, 2023
Thank you for your review. We are sorry to learn you are having trouble opening the head of your machine. We recommend contacting us by phone, so a Machine Expert may further assist you with the Vertuo Next. We will create the account for you, and you will be able to troubleshoot with us via our Video Concierge service. We are available by phone 24 hours a day, 7 days a week at 800-562-1465. Or if you prefer, I can arrange for a machine expert to call you within 24 hours.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor device
on April 1, 2025
Posted by: JUNK
My brand new next machine is in my garage right now! I never did get it to work like it should, the “reader” part was a big mistake on them, ALWAYS GOT A RED BLINKING LIGHT!
Response from Nespresso USABy Christine G., Customer Service, April 7, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible model
on January 20, 2022
Posted by: Unhappy Java Guru
from Connecticut
I purchased this as a gift for my mother. I feel awful and embarrassed giving this as a gift. The machine leaked water all over the counter at random times when in operation. The machine turns on randomly and started pouring water as if it were making a cup of coffee when no one actually was using it. Now the machine has completely stopped working. This is only a year old. So much for buying the best model for someone I care about. This machine was not over used as my mom lives by herself. I understand there may be some random/minor problems but this was a complete disaster. I would strongly advise anyone to not purchase this for their self or anyone. You’re suppose to enjoy the coffee, not have it stress you out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 22, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. For further assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Takes up more counter space and feels cheep.
on December 3, 2022
Posted by: RichSal
from Denver, Co
Will be turning it. It does not fit on our coffee bar, that’s the main reason. The other machines allow you to put the water container on the side, this one does not so it will not fit where my old machine used to sit. Also the water container is so small. The lever that opens the top is so jerky, not smooth, seems like it’s going to break or get worse easily. Just overall king of a crappy design for what it costs. Never even used it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 5, 2022
Hi. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to learn you were able to return the Vertuo Next and purchase a VertuoPlus. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA