Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Not working in a very first day. Garbage.
on February 13, 2023
Posted by: Natallia H
from New York, NY
I received my new machine YESTERDAY . Followed all instructions. Prime machine with water about 5 min before use . I was able to make 3 cups of coffee. I was happy with my new machine. NOW TODAY Morning I was so exited about my new morning routine. Guess WHAT ? Machine start making noise and bottom became red and my brand new machine is dead. Unplug and plug it back. New start. Red bottom and machine dead. THIRD time is THE same. I called customer service Lady was polite and patient. My machine is not working. Period. My family is laughing on me.They saw How entusiastic I was about fancy coffee machine. I think I should return this garbage and continue using my old school Arabic coffee pot and finish this story. I would not recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 14, 2023
Hello. We're disappointed there are issues with your machine and we would be happy to assist you. All machines come with a one year warranty and a lifetime of troubleshooting assistance. Please contact us through our toll-free number, 800-562-1465 and we'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features.
on April 23, 2023
Posted by: Cyndiod33
from Long Island NY
[This review was collected as part of a promotion.] It is easy to use and compact. The coffee comes out perfect every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just Wonderful!
on May 11, 2023
Posted by: Chris
from Oklahoma City, OK
[This review was collected as part of a promotion.] Was given as a birthday gift and in my daughter's words "it's life changing".
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
We make more coffee!
on May 13, 2023
Posted by: Dan
from Worcester, MA
[This review was collected as part of a promotion.] We've had ours for a few weeks now and we love it. We're enjoying trying out new coffees and with the frother you really can do a lot.
It's a pain to set up because the instructions are not complete but once through that it's been great.
I'd love to see some more 3rd party coffee options beyond Starbucks.
It's a pain to set up because the instructions are not complete but once through that it's been great.
I'd love to see some more 3rd party coffee options beyond Starbucks.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
So disappointed
on July 5, 2023
Posted by: Alejan
from Glendale Arizona
I was so happy to get my Nespresso Vertuo Next a soonest I received it open it and see the machine from the inside were pod go it looks that’s been used already
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 7, 2023
Thanks for your review. We understand your disappointment when you received your new Vertuo Next machine and it appeared to be previously used. We’re pleased to see your machine was replaced by one of our machine experts. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend the first-time use steps at least once a week as part of your machine maintenance, to clear any coffee residue from the head of your machine. Enjoy your new Vertuo Next machine as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keurig has better quality machines
on January 4, 2023
Posted by: Mimi23
My first nespresso died within 6 months of use, and the replacement they sent me is completely defective. Plus they had me on the phone for 30 minutes opening and closing a brand new machine that has never even brewed - I could have told you it was broken. Ended up wasting all those aluminum pods I bought and I've switched back to my Keurig (which I've had for years, and never had issues with).
Nespresso says "descaling and cleaning are necessary to upkeep our machines". Well, I did both and my machine didn't even live 6 months.
Nespresso says "descaling and cleaning are necessary to upkeep our machines". Well, I did both and my machine didn't even live 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 7, 2023
We certainly share in your disappointment, Mariah, and we're glad to see that another machine replacement is on the way. We stand behind our machines, and machine experts are available 24 hours a day, 7 days a week to escalate any appropriate cases. Please call us directly at 800-562-1465 should you run into any additional issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
JUNK
on December 13, 2021
Posted by: JH IGH
from MN
Problems from day 1; wasted many pods trying to get a full 7 oz. cup and leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 14, 2021
Thank you for your review We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a fan of the Vertuo Next:
on May 13, 2022
Posted by: Heisenberg
from Las Vegas, NV
Wish I would have gotten the original machine again because that was great. This Vertuo Next is not:
1) the lock part is hard to maneuver. It actually hurts my hand to push down & turn the lever so I need two hands to twist it.
2) the water tank is hard to snap in and really hard to pull the tank out.
3) the water tank's location in the back of the machine is awful. It's hard to reach & also because of #2.
2) the water tank is hard to snap in and really hard to pull the tank out.
3) the water tank's location in the back of the machine is awful. It's hard to reach & also because of #2.
Would not buy this; nor recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, May 14, 2022
Hello. We appreciate your honest review and will be sure to note this to our product development team. Should you need any assistance with your VertuoNext, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA