Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,042 Reviews)
Rating breakdown 4,042 reviews
5 Stars
2,638
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Terrible - Disappointed twice, don’t waste money
on May 10, 2022
Posted by: Kevin
from Tampa, FL
Machine stopped working after a few months of use. Overall really dissatisfied with this product. Orange light began blinking and can’t be resolved so Nespresso sent refurbished product, after a week same thing happened with new machine.
After doing some research seems the orange light malfunction occurs regularly.
Don’t waste your money!
After doing some research seems the orange light malfunction occurs regularly.
Don’t waste your money!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 11, 2022
Thanks for your review, Kevin. We’re dismayed your refurbished Vertuo Next machine stopped working to your satisfaction. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling our toll-free number at your convenience, to speak with a machine expert, to find a satisfactory resolution, via our Assistance Service Program. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, poorly designed machine
on April 24, 2023
Posted by: kspeight
from Los Angeles, CA
Bought this machine 3 months ago. Makes great coffee. Does need to be cleaned regularly which is no problem.
The low star rating is due to the extremely difficulty to open and close latch. Been trying ti figure out why my thumb is sore and bruised. It’s from injury due to this machine. The machine should not require so much force to to make 2-3 cups of coffee per day.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 25, 2023
Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine, however, are finding it difficult with closing and opening your machine. We recommend speaking with our Machine Experts to determine a resolution with managing your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. Please don’t hesitate to contact us. We’re available 7 days a week between 8am – 10pm for your convenience. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not a great design
on April 27, 2023
Posted by: SueMT
from Missoula, MT
I am a long time Nespresso owner and loved it so much that I bought a smaller one to use at work. Big mistake. There are some design issues that are a problem. First: the latch is extremely difficult to use requiring quite a bit of force to press it down and secure it. Second: the cup shelf is small and does not fit a regular sized coffee cup, in fact they slide right off. Simple solution would be to remove the shelf and put the cup on the table top. Wrong. The bottom of the unit has a small rim that does not allow you to put the cup right next to the machine, causing it to sometimes dispense coffee onto the counter and not directly into the cup. Third: when closing the lid you many times get the red light of death, which means you have to unplug it and start again. Save yourself headaches and opt for a larger one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , April 28, 2023
We're sorry to hear that you've been disappointed with the design of your Vertuo Next. If we can answer any questions or provide support please feel free to reach out to us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY THIS MODEL!!!
on May 13, 2023
Posted by: Izzy
from Wesley Chapel, FL
I really love the look of this machine but it doesn't last unfortunately! My first one only last about 10 months and my second one, about 6. Customer service is sending me the evoluo model so let's hope this one works for years! Great support though for my last machine with their video chat.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, May 15, 2023
Thank you for your review, Izzy. We’re disappointed to learn that your Vertuo Next did not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help.
For best maintenance for your replacement Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your replacement Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Descaling too complicated
on June 26, 2023
Posted by: Perri
from Wilmington ,Delaware
Love the coffee but the descaling process is too complicated. This may go on the shelf if every 3 months have to do this
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 27, 2023
Thanks for your review. We are sorry to learn you are experiencing issues descaling your Vertuo Next machine. Our Machine Experts would be happy to aid. Please don’t hesitate to contact us at your earliest convenience via our toll-free number 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
life spin
on January 26, 2025
Posted by: sabs
from New York
I bought this machine 2 years, and jut now it stopped working. I would not recommend this machine due to it's life spin. it was nice while it lasted
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 27, 2025
Thank you for your review and honest feedback, Sabey. We’re disappointed to learn of your recent experience with our team not meeting your satisfaction when reaching out for troubleshooting assistance for your Vertuo Next. We sincerely apologize for any frustration or inconvenience you may have experienced. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional out-of-warranty options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on November 18, 2021
Posted by: Saman
from Chicago, IL
Too many issues.
Nearly impossible to trouble shoot. I really want to through it out the window
Nearly impossible to trouble shoot. I really want to through it out the window
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please don’t buy this machine!
on August 16, 2022
Posted by: Ash
This machine breaks down in one way or another for most customers within a year. I love Nespresso as a brand but this machine in particular is awful. Skip it for one of their other models!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, August 17, 2022
Thank you for your review, Ash. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso offers a lifetime of troubleshooting support. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA