Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Machine will break
on January 26, 2024
Posted by: Meg
This thing breaks. It’s crazy how they’re still selling it. My replacement also broke.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2024
Thank you for your review, Meg. We’re dismayed to learn that your Vertuo Next machine isn’t working and will be happy to assist. Please kindly be advised that your machine comes with lifetime troubleshooting service and a one-year warranty. For assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage product
on March 2, 2023
Posted by: Chris
from california
This has to be the worst purchase I've ever made. The machine stopped working within 2 months and when I asked for my money back, the agent was like lets do troubleshot. You seriously think I have not done all of that. Please do not buy this, you will regret.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 3, 2023
Hello Chris, and thank you for your review. It is standard procedure to go through comprehensive troubleshooting services with one of our machine experts. If you would like us to assist you, give us a call at 800.562.1465. If that doesn't work for you, we recommend that you return or exchange it with the retailer from which it was purchased.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Defective model
on August 15, 2022
Posted by: Emma
This model of Nespresso has many issues. I had my machine for less than a month and it stopped working. I would not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, August 16, 2022
We stand behind our brand, Emma, and your Vertuo Next is covered under warranty for replacement or repair. A machine expert will be happy to assist you by troubleshooting over the phone, so we ask that you contact us directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
THE WORST TRASH EVER
on September 28, 2022
Posted by: nightstudy
from Cambridge, MA
After 4 months, the machine was just brewing a random amount regardless of the barcode information of the pod or it just didn't brew at all. Plus, random color LED indication (yellow, pink, grey, white, purple.....) with random intensities. After struggling for a month with this garbage, I was about to throw it away but for somewhat reason, it suddenly came back to normal, so I kept using it. After another 6 months, this machine is totally crazy right now. When I plug it, it only shows yellow, weak red, or off-LED with repetitive 3 consecutive short vibrations. Who designed this machine to have only a single button for all the operations?? If you cannot make it work, at least place the reset button somewhere in the machine. This machine is ruining my life and is total garbage. Don't buy it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 29, 2022
Hello, and thank you for your review. We are disappointed to hear that there have been issues with your machine. Give us a call at 800.562.1465, and one of our machine experts would be happy to provide you with comprehensive troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good flavor, bad value, poor product support
on August 16, 2023
Posted by: Typical customer
from Chicago area
I’m a long time customer that’s purchased at least 4 Nespresso machines, 3 are Virtuo. All 3 Virtuo machines could brew me a 14 oz coffee. Now none of them can. It’s because I can’t get 14 oz capsules. Nespresso discontinued the Alto supply. Those machines don’t even make a good boat anchor if you want a large cup of coffee.
So, I must order smaller capsules more frequently at significantly higher cost. I presume that was the plan of the CFO.
Machine quality is not great but they may replace one if it completely fails.
Orders can take over a week to deliver (I’m less than 2 hours drive from Chicago). Unless I really watch the sleeve count so I order over a week in advance, I have to go buy ground coffee to make a pot. Again, it’s added hassle and cost.
I am ready to invest in a proper coffee machine which will provide me with comparable flavor at a far lower long-term cost.
So, I must order smaller capsules more frequently at significantly higher cost. I presume that was the plan of the CFO.
Machine quality is not great but they may replace one if it completely fails.
Orders can take over a week to deliver (I’m less than 2 hours drive from Chicago). Unless I really watch the sleeve count so I order over a week in advance, I have to go buy ground coffee to make a pot. Again, it’s added hassle and cost.
I am ready to invest in a proper coffee machine which will provide me with comparable flavor at a far lower long-term cost.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I like it
on February 9, 2022
Posted by: Mel
from San Jose
I’m really confused by the reviews, I’ve had mine since the first weeks of August of 2021 (it’s now February 2022) and I haven’t ANY issues so far. I don’t have any leaking and it makes my coffee perfectly! Honestly I just cleaned it today because I totally forgot to clean it after the first clean and even with 6 months of not cleaning it it worked just fine! I do make sure to use filtered water as to not cause any damage with hard water! I never read the reviews until now as I’m about to purchase one for my uncle and it goes make me nervous about how well it will last, but honestly as of now it’s a 100/100 for me, I guess we’ll see!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
AVOID AT ALL COSTS
on February 28, 2022
Posted by: Spun as much as pod
from New York
Was given the machine as a Christmas gift. Worked okay for a month. Now it won't even turn on. Wasted a sleeve of pods trying to trouble shoot. Spoke to Nespresso two weeks ago about the issue. They had no idea what the problem was either. After a two hour chat conversation, was told they couldn't issue a replacement through chat, so had to wait for a call. Had the phone call and associate seemed interested in fixing the issue, said i'd be sent a replacement machine in 5-7 business days. 7 business days later back to chat to ask for an update. No record in the system of the replacement ever being noted or sent. So, we're starting all over again, yay. Can order if you'd like, though can confirm there's a real chance you get a machine that breaks in a month and spend another month trying to get a replacement machine there's no guarantee will even work...Maybe try the competitor that can't be named for this to be published? Had one of theirs 5+ years without an issue, would still have my morning coffee if I hadn't thought i was "upgrading" to Nespresso. Shame on me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 1, 2022
Thank you for your review, Eric. We're sorry to learn you were disappointed with your Christmas gift, especially as a loyal Nespresso customer. Your replacement machine is on the way and expected to be delivered within 7 business days. We're confident you'll be enjoying your favorite Nespresso selections soon. Should you have any additional questions, comments, or concerns, we're at your service via our toll-free number 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on May 13, 2022
Posted by: Bill
from Santa Barbara
My first one stopped working, so they were kind enough to send a new one. Now that on is not working and is leaking. I'm guessing they are discontinuing this model.
Response from Nespresso USABy Jason B., Customer Service, May 14, 2022
Hello Bill. Thank you for your honest review, and we are disappointed to hear that your replacement machine was having issues. We are happy to see that our team was able to assist you, and should you need anything from us in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA