Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,042 Reviews)
Rating breakdown 4,042 reviews
5 Stars
2,638
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Horrible purchase
on February 21, 2023
Posted by: bigdaddy54
from ohio
purchased the virtuo next just before christmas. it worked well for the first month. loved the coffee. then no matter what we did, descale, cleaning, resetting to factory settings, cleaning all aspects of the inside on a daily basis, help from the troublershooting folks at nespresso, this machine is unreliable and won’t brew. the white light comes on then the red light blinks twice, meaning that it is unable to recognize the pod in it. Have replaced with a new pod but always with the same result. the troubleshooting people keep won’t allow a replacement to the machine until they try to make it work.
Even after all of this, I have given up on the machine and nespresso. I do NOT recommend the purchase of this machine.
Even after all of this, I have given up on the machine and nespresso. I do NOT recommend the purchase of this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 22, 2023
Thank you for your review. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please allow us to provide some user tips that may help. Open the upper head unit and carefully grab around the rotating unit to rotate it all the way around one way, then all the way around the other way, until the rotating unit spins easily. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. Firmly press the cup button once and the coffee will dispense shortly.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not last
on April 1, 2023
Posted by: Mafk
from Michigan
We’ve had three that all stopped working after about three months. Great up until that point! But soooooo unreliable and short-lived. Choose a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , April 3, 2023
Hello and thank you for your review, Mark. We are dismayed to learn of your experience with our VertuoNext machine. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance, so please do not hesitate to contact us through our toll-free number, 800-562-1465 for machine assistance. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Have to buy new machine to use Alto capsules :/
on July 5, 2023
Posted by: Coffeedrinker0987
I haven’t tried the Vertuo Next machine but I have been waiting about two years for the Vertuo Alto capsule size to return. Now that it finally has, it doesn’t work with my Vertuo Plus machine!
If I want to use alto capsules I have to purchase another machine. This feels like bad customer appreciation!
Seriously considering ending my longtime relationship with Nespresso.
If I want to use alto capsules I have to purchase another machine. This feels like bad customer appreciation!
Seriously considering ending my longtime relationship with Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 7, 2023
Thanks for your review. We understand your disappointment regarding the Alto blends not brewing in your VertuoPlus machine models. Our Alto, Pour Over Style, and Cold Brew blends, were created to brew in the Vertuo Next, Vertuo Pop+, and Vertuo Creatista machine. You may brew an Intenso capsule in the same cup twice, as an alternative to the discontinued Alto Intenso, in addition to brewing Melozio twice as an alternative to the discontinued Alto Dolce. We trust you will find this information useful, to enjoy the previously offered 14 oz. cup of coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
1
If I could give it a ZERO I would :(
on November 5, 2021
Posted by: Frustrated
from Zeeland, MI
I LOVE the flavor of the coffee it makes (other than it's lukewarm), but it decides when to work which isn't often. It's less than a year old and I didn't want to fuss with the return (seeing that others are on their 4th machine with all the same stupid issues). It makes one cup a day IF that. It flashes and I have tried and tried and tried but I am DONE. It's not worth the frustration when in the morning I'd just like a cup or two of coffee. SO disappointed. I literally just threw it in the trash. What a waste of money. DO NOT BUY!!!!! Trust the bad reviews, they are sadly true. I don't think I'll be buying any Nespresso ever again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 6, 2021
Thank you for your review, Melanie. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor quality
on December 9, 2021
Posted by: Steve
from NE Ohio
I am on the second replacement for this model under warranty with frequent calls for troubleshooting. The issue is that you press brew, it makes a noise, no coffee, and the light flashes orange. This happens frequently. Each time contacting support to go through the process of cleaning cycle, restart, test, and then it may work/or not. The result is wasted time and expensive coffee pods. It's intended to be a simple, one-button push but it is not reliable. Sad since the coffee tastes great when it works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 10, 2021
Thank you for your review, Steve. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert to address the leaking issue of your Vertuo Next machine. If you need further assistance with your replacement machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine ever
on December 10, 2021
Posted by: Philip
from Minnesota
This is the second machine in less than a year. The first machine stopped working after four months. The second lasted about five. Leaking everywhere doesn't recognize the pods. I will not recommend this to anyone. Don't even consider it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thanks for your review. We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
broke after 6 months of use
on January 8, 2022
Posted by: NC
from Boston, MA
when the vertuo next was working, it was great. i loved the machine and how quick it made my espresso. after 6 months, it decided not to work. i descaled the machine, reset the settings, and did multiple cleaning sessions, still nothing. i do not recommend this machine at all. if you are going to buy a vertuo machine, anything but this one!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we are glad to see that a machine expert was able to replace it for you with our VertuoPlus model. If you have any questions regarding the one-year warranty or the lifetime of troubleshooting assistance we offer, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on February 13, 2022
Posted by: MandyTWO
from VA
My first Vertuo Next broke within two weeks and my replacement is acting up after two months. This machine does not brew hot coffee, started leaking and overflowing at the top seams and now will not even turn on.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review. We understand how frustrating machines issues can be and recommend contacting Nespresso at 800-562-1465 for assistance with your Vertuo Next machine. Additionally, you may visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA