Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Wish it was a keeper
on February 18, 2022
Posted by: bearcat22
from Cincinnati, OH
Received my first machine as a Christmas present and it quit working after 2 weeks of very light usage. Attempted to troubleshoot with customer service and ended up getting a replacement. The replacement machine came and worked for another 2 weeks and I ran into the same problem as before (water leaking under the machine and unable to reset the machine). It's extremely disappointing because I absolutely love the aesthetics of the limited edition of this model and overall size so it's very unfortunate. However, I have to agree with everyone else that the Nespresso customer service is exceptional - very patient and understanding. My replacement machine is a different model so hopefully 3rd time's the charm!
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 19, 2022
Thank you for taking the time to write this review. Your feedback will of course be noted to our product development team. We hope you enjoy your new machine, and should you need assistance in the future, give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Simply horrible
on February 23, 2022
Posted by: Faboo
from Va
2 machines I mean 2 machines broken in less than 3 months !!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 24, 2022
Hi Ilyam. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Meh. It’s okay……………………..
on July 12, 2022
Posted by: Amber
from Newtown, PA
Doesn’t taste like real espresso to me. Waste of money
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 13, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on August 15, 2022
Posted by: Lauren
So disappointed in this machine. At first I loved it, but pretty quickly I noticed that the coffee started tasting kind of burnt and my machine started leaking water from the top back. I was told this meant it needed to be descaled (I've used it maybe 30 times) so I bought the Nespresso descaler and went through that process. The descaling seemed fine, but when I did the rinse cycle the water again leaked out of the top. I cleaned it up and emptied & cleaned the reservoir. A few days later I was cleaning the counter and saw that the machine must've continued leaking (I didn't use it again after descaling and the tank was empty) which left a white residue all over my counter. This has stained my counter in the shape of the machine's bottom so now I have a stained counter and a non-working machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, August 17, 2022
Thank you for your review, Lauren. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We're pleased to see that we've arranged for a Machine Expert to contact you at the phone number associated with your Nespresso account. We're confident that we can find a solution to your concerns. For immediate assistance, feel free to call our toll-free phone number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
not again
on October 18, 2022
Posted by: Allie
Have Vertuo Next for good 4 month were so happy and enjoy my drink ,and machine stop working call customer service few times and got replacement new machine same Vertuo Nest and color ,it was working for 5 days ,and stop working no blinking light try very thing on manual surject .Now don't know what todo .
Response from Nespresso USABy Christine G., Customer Service, October 19, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you received a replacement, however, if you are still experiencing issue please call. We feel confident we can help resolve your machine issue to your satisfaction. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fancy
on November 17, 2022
Posted by: Ajc123
[This review was collected as part of a promotion.] I love love love this coffee maker! It really produces an excellent cup, every single time. It isn't huge nor too small. It is easy to use, and easy to take care of. It works perfectly every time. It is definitely one of the best parts of my morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely Love it!!
on November 26, 2022
Posted by: Triv
[This review was collected as part of a promotion.] I am a big coffee drinker. I always get coffee when I am out and about, and I always get whole beans to grind for home. Since getting this machine, I dont even want to get coffee out anymore. This is SOOO much better. To be able to have espresso made so easily at home is amazing! There re so many different options from coffee to espresso. I cant say enough good things about my Nespresso. I LOVE IT!!!!
Pros: Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next Deluxe Chrome
on December 22, 2022
Posted by: Eckerd
from Fair lawn NJ
This is the Vertuo Next Deluxe model in Chrome by Nespresso. It is working as designed and paired/connected. The Chrome is the ultimate model for the Next series. Coffee is very enjoyable with a partial cleaning cycle run before the brew and afterwards. I look forward to the innovations of Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA