Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,041 Reviews)
Rating breakdown 4,041 reviews
5 Stars
2,637
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Great coffee but pick another machine
on December 27, 2021
Posted by: Amber
from Iowa
We purchased our first vertuo next machine and it didn’t work from the beginning. Customer service was amazing and we were able to get a new machine and send the other back. I wrote a review saying how much I loved this machine…. 3 months down the road this machine stopped working. We trouble shot with an expert, again. This was after trouble shooting, on our own, for several days. Because our machine is still under warranty they’re going to replace it. We will NOT get the next model this time. Clearly something is off on the parts end. It’s nearly the same issue that our other machine started off with. We recommend vertuo but we do not recommend the next model. Bummer that we have several carafe sleeves which will only work with the next model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Amber. This is certainly not the experience we intend for our valued customers like you. We are glad to see that you'll be receiving the Vertuo Evoluo this time. We are always here to help. Enjoy your new machine!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please please do not buy!
on January 14, 2022
Posted by: Lyddie
from Phenix City, AL
I have had this machine for a month and already it has stopped working. None of the troubleshooting fixed whatever issue. Customer service was excellent to work with though. They offered to exchange the machine for another one free of charge and giving me a shipping label to return this one. It's sad bc I got the teal/rose gold one and it is absolutely beautiful, but it lasted no time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, January 15, 2022
Thanks for your review, Lydia. We understand your Vertuo Next has been replaced, however your preferred color not available. If you need any additional assistance, please call directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not recommend
on March 26, 2022
Posted by: Anonymous
from Ohio
I bought this machine about 4 months ago and it’s beginning to malfunction every time I go to brew a cup it flashes orange k have descaled and cleaned the machine numerous times I have to perform a descaling procedure almost daily to be able to brew my coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on March 27, 2022
Posted by: Maddi
from New York NY
I received this as a gift in January. The machine stopped working after making approximately 5 coffees. The light blinks orange and machine just stops working. I had tried all the troubleshooting. Then it wouldn’t turn on the next time I tried to get it working. Nespresso gave me a real hard time on the phone. I was so upset with them I needed to hang up. It was a terrible experience and I am stuck with a machine that worked for 5 brews. I had found other people have had the same experience as me. Google all the reviews before purchasing this machine. Awful design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review, Maddi. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We see that we have tried to get in touch with you at the phone number associated with your Nespresso account. We're confident that we can find a solution to your concerns. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on April 8, 2022
Posted by: cass03
from Tampa, FL
For your sake, please don’t bother with this machine. I bought my Next in December of 2021 and had to get it replaced within 2 months because it stopped working properly. Received the replacement in February and it stopped working in April. Luckily customer service was very understanding and they are sending me a different model. Hopefully 3rd time’s the charm. This machine is absolutely horrible, and I am just one of thousands who have complained about it. For the price it should last more than 2 months. I hope Nespresso will recall or discontinue this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 9, 2022
Thank you for your review. We're disappointed to hear of your machine troubles, however, glad to see that we were able to assist. We are always here to help, and hope that you won't hesitate to reach out with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Faulty
on April 12, 2022
Posted by: Mad12345
from Charlotte, NC
I’ve had this machine for awhile now and have multiple issues. It leaks from under the machines like a puddle of water and water pours out the spout after I open after making a coffee. Also pretty much every morning I go to turn it on and wait for it to warm up and it gets to a certain point makes a clicking sound and flashes orange so then I have to unplug and wait it’s such a pain. I clean it regularly and have descaled it twice after having for a little over a year. So it’s obviously just a faulty product and you can tell by the other reviews.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 13, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dont Even Bother!!
on May 27, 2022
Posted by: Zona71
from Tucson AZ
After 3 years, initial vertuo plus machine broke down so I was advised to try this machine. Within a month, it stopped working and would not even turn on. Called to order a replacement machine and they sent a new machine. Within 3-4wks, the replacement machine also stopped turning on altogether! Luckily, the Nespresso rep was able to help out and recommend the evoluo so that it what I am waiting on now.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Loved it when it worked
on June 22, 2022
Posted by: Anna
from Philadelphia, PA
I bought this machine and almost immediately had problems. It would stop working at least twice a week, and I wound up returning it within a month because it just completely stopped functioning. The machine wouldn't pull water from the tank and would constantly have problems.
This machine also is noisy and very clunky. Would it pull a nice shot of espresso? Absolutely. But the amount of work I would go through fixing this machine was not worth it (especially for the price). I am probably going to buy the Vertuo Plus in hopes of a better experience! The Next just seems to have too many mechanical issues.
This machine also is noisy and very clunky. Would it pull a nice shot of espresso? Absolutely. But the amount of work I would go through fixing this machine was not worth it (especially for the price). I am probably going to buy the Vertuo Plus in hopes of a better experience! The Next just seems to have too many mechanical issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , June 23, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA