Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,042 Reviews)
Rating breakdown 4,042 reviews
5 Stars
2,638
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Extremely disappointed
on December 1, 2021
Posted by: Ad
from New Jersey
In less than a year we have had to have this machine replaced FOUR times. The machine just stops working when it wants to and never lasts more than 3 months. We have been waiting for a replacement for over a week and have spent a small fortune buying coffee every single day. Huge disappointment when you spend this kind of money on a coffee machine and it ends up being useless.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Ashley. We see you've spoken with a machine expert and appreciate your patience while waiting for delivery. For additional assistance, please contact us via our toll-free number.
Written by a customer while visiting Nespresso USA
Customer Rating
1
disappointing
on December 1, 2021
Posted by: ac
from usa
My daughter bought a machine in September. It worked right for about 2 weeks. Then it would not work correctly. We have contacted the company, done the reset several times, and followed all the instructions. It was a huge waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Annie. We stand behind our brand and are available through our toll-free number if you need assistance with your Vertuo Next machine. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Headaches
on December 11, 2021
Posted by: Trina
from Painesville oh
The first 6 months with this machine were amazing… then the 2 second orange blinking light started which means error. I sometimes have to unplug and plug back in 18 times for 1 simple drink it’s so frustrating… I have to send it in to the shop to get fixed but I am just upset that I paid so much for this machine and it’s having issues like this
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 13, 2021
Hi Trina, thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the brewing issues you experienced. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Unreliable
on June 26, 2022
Posted by: BethEF
from Cleveland, OH
I loved the look of this machine and the fact that it could make carafe size coffee. However, it was constantly breaking down. I always had to reset it. I had to have it replaced twice. The second time, nespresso wouldnyeven give me the Next again bc it clearly wasn't working. I now have the Evoluo and it is so much more reliable! Not a single reset or issue yet. I would NOT recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 27, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Evoluo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on November 19, 2022
Posted by: shama915
Please don't waste your money like I did. I love Nespresso. This machine is simply bad. So bad, I had to replace with a new one after just 1 month. First, it is extremely noisy right out of the box (machines get noisier over time, but this one started out louder than my 10 yr old machine). Also, the used pods are discarded full of water. The spent pod recepticle is even designed to separate the pods from the water. How do you resesing the recepticle, but not actually fix the problem??? All employees at the Nespresso boutique knew exactly why I was buying a new machine. I wish I had asked them before purchasing the Next online. I cannot stress enough, do not buy this machine.
Response from Nespresso USABy Leslie G., Customer Service, November 21, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
disappointment
on May 12, 2023
Posted by: Dpd21
I bought this machine for my mom for Christmas 2021, it lasted 6 months, the machine didn't work again. I was able to trade it in as it was still under warranty. But 8 months later the new machine was also damaged, it doesn't work (it turns on but the coffee never comes out). The truth is that I am very upset with Nespresso, I will not buy it again and I do not recommend it
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, May 13, 2023
Thank you for your review. We are sorry to learn the Vertuo Next machine you purchased for your mother didn’t meet your expectations. Furthermore, we were pleased to know our Machine Experts were able to replace the machine under the one-year warranty you machine comes. We recommend contacting us again via our toll-free number 1-800-562-1465, to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We are available 7 days a week between 8am – 10pm for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Coffee temperature is not ideal
on December 30, 2024
Posted by: PCharc
I love everything about this machine. EXCEPT THE COFFEE TEMPERATURE. it’s the only reason why I do not use the machine as often as I would love. I understand that Nespresso suggests that this is the ideal temperature for coffee. But I disagree. Nespresso needs to adjust the temperature of the coffee to make it a little bit hotter and to compensate for factors like cup and spoon temperature and make the temperature of the coffee stay hot a bit longer.
Response from Nespresso USABy Aimee C., Customer Service, December 31, 2024
Thank you for your review and honest feedback, Pierre. We’re disappointed to learn the capsules brewed in your Vertuo Next are not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number, 1-800-562-1465. Please contact us at your earliest opportunity, so we can assist you with resolving your machine issue. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please order a different machine!
on November 24, 2021
Posted by: Bob277
from Pennsylvania
These machines are faulty. They leak water everywhere and you get coffee grounds in every cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Bridget. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We're happy to learn you have received an in-warranty replacement Evoluo machine. This machine has a one-year warranty and we provide lifetime troubleshooting support. Please reach out anytime if you have any further questions or concerns with your new Evoluo machine. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA