Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,042 Reviews)
Rating breakdown 4,042 reviews
5 Stars
2,638
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
5
Great coffee & brewing!
on December 17, 2025
Posted by: Vic
from Orange County, CA
[This review was collected as part of a promotion.] A couple month in and best coffee I have ever made from home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Watch a tutorial on how to use and you'll love it!
on December 25, 2025
Posted by: Kass
My husband bought this for me several years ago and at first I couldn't figure it out. I kept accidentally triggering the descaling function and the pod kept getting stuck. I figured out that you have to wait until the flashing light turns solid before you press the button and if the pod gets stuck use a paper towel and grab it to break it free (video on youtube). Now that I know how to use it I've gone years without incident and I love me Nespresso machine. The frother in my opinion is a must. The best almond milk to froth is the vanilla silk almond milk.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Leave Starbucks behind! Nespresso rocks!
on January 6, 2026
Posted by: Rhogan
from Chandler, AZ
[This review was collected as part of a promotion.] Our Newpresso experience has been AMAZING! We frequent the store in Scottsdale for the “full” experience with taste testing and seeing what’s new. My husband’s Starbucks habit has been almost squashed - he much prefers his Nespresso flavor - and it’s easy enough to grab on the way out the door. The frother makes amazing lattes and gives my creativity happiness!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Tastes and feels good!
on March 13, 2026
Posted by: BethA26
I’m thrilled with my ReLove Nespresso machine. It looks great, works like new, and brews consistently delicious coffee. Plus, choosing refurbished feels good—it's an easy way to reduce waste and support a more sustainable, circular approach to appliances. Highly recommend!
I would recommend this to a friend!
Response from Nespresso USABy Nespresso USA, Customer Service, March 13, 2026
Thank you for your wonderful review—and for choosing a refurbished machine! We appreciate your commitment to sustainability and are thrilled you’re enjoying your Nespresso experience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very nice!
on November 21, 2025
Posted by: Belle1
[This review was collected as part of a promotion.] This machine is very good quality. I got it about 3 weeks ago and it’s been lovely
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disaster.
on November 12, 2022
Posted by: Ant007
from Chicago, IL
This device, in all honesty should've been recalled! I have owned my "first" unit since April 2020 and within that time frame there have been countless tech support phone calls/video calls, replacement parts, and as well as full machine replacements (May 2022). The error messages, the cleaning process, the fighter jet sounds it makes, the coffee missing the cup, and the time it takes to fix and troubleshoot is absurd. The tech support has been helpful, caring and friendly. But owning this machine- (Vertuo Next) has been a full time job. Please buy any other Vertuo machine. Any of them! Just not this one. I love my Nespresso (4 year owner), the brand and their impact to the environment- but please do not buy this... Even if you see it on a major discount. It's easier to take care of a child then this machine. Do your research before you buy. I understand there are "some" positive reviews, but take them with a minuscule grain of salt.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 14, 2022
Thank you for your review, Troy. We are sorry to learn that your replacement Vertuo Next is not performing to your expectations. We understand how frustrating and disappointing this can be, especially if you are unable to enjoy your favorite Nespresso coffees and we apologize for any inconvenience this has caused.
In order to better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. We offer additional assistance at Nespresso.com/help for your convenience.
In order to better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. We offer additional assistance at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stops working
on November 24, 2021
Posted by: ash2121
from Texas
I have had 2 replacement coffee maker less than a year. Both times they just stopped working Mechanic are terrible coffee is great. I always use bottled filter water so not sure what this issue is . Pretty disappointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Ashley. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. The machine must be regularly descaled regardless of the type of water used. That should be performed with the Nespresso descaling kit every three months or every 300 capsules used, whichever comes first. We're happy to learn you've received a replacement machine. If you experience any further issue or concern, kindly call at, 1-800-562-1465. We are available 24 hours a day, seven days a week at so you may call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
x2 Next machines broke, Superior customer service
on October 23, 2021
Posted by: Dan
from Texas
I initially got the Vertuno Next deluxe version as an Xmas gift from wife. It worked for 2 weeks then just stopped working all together. Nespresso replaced with another for free.
2nd machine lasted for maybe 9-10 months (without heavy use and frequent care) and it broke again. Was leaking with every cup made, then it stopped reading the pod barcode.
Called Nespresso again, and they said I could try a different model. Currently have the Vertuo Evoluo for past week with no issues, hopefully none. Excellent coffee.
2nd machine lasted for maybe 9-10 months (without heavy use and frequent care) and it broke again. Was leaking with every cup made, then it stopped reading the pod barcode.
Called Nespresso again, and they said I could try a different model. Currently have the Vertuo Evoluo for past week with no issues, hopefully none. Excellent coffee.
As others have said, their saving grace is their customer service. They make great coffee when the machines work, but they are quick to help you with another machine if yours breaks down. I am loyal customer mainly because of their customer service.
Response from Nespresso USABy Katherine T., Customer Service, October 25, 2021
Thank you for your review, Dan. We are glad to hear that you were able to receive a new Evoluo machine via our machine experts. If you have any questions about your new machine, or need additional troubleshooting assistance, please contact us at 800-562-1465. Thanks.
Written by a customer while visiting Nespresso USA