Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
2
Unreliable
on June 26, 2022
Posted by: BethEF
from Cleveland, OH
I loved the look of this machine and the fact that it could make carafe size coffee. However, it was constantly breaking down. I always had to reset it. I had to have it replaced twice. The second time, nespresso wouldnyeven give me the Next again bc it clearly wasn't working. I now have the Evoluo and it is so much more reliable! Not a single reset or issue yet. I would NOT recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 27, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Evoluo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on November 19, 2022
Posted by: shama915
Please don't waste your money like I did. I love Nespresso. This machine is simply bad. So bad, I had to replace with a new one after just 1 month. First, it is extremely noisy right out of the box (machines get noisier over time, but this one started out louder than my 10 yr old machine). Also, the used pods are discarded full of water. The spent pod recepticle is even designed to separate the pods from the water. How do you resesing the recepticle, but not actually fix the problem??? All employees at the Nespresso boutique knew exactly why I was buying a new machine. I wish I had asked them before purchasing the Next online. I cannot stress enough, do not buy this machine.
Response from Nespresso USABy Leslie G., Customer Service, November 21, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
disappointment
on May 12, 2023
Posted by: Dpd21
I bought this machine for my mom for Christmas 2021, it lasted 6 months, the machine didn't work again. I was able to trade it in as it was still under warranty. But 8 months later the new machine was also damaged, it doesn't work (it turns on but the coffee never comes out). The truth is that I am very upset with Nespresso, I will not buy it again and I do not recommend it
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, May 13, 2023
Thank you for your review. We are sorry to learn the Vertuo Next machine you purchased for your mother didn’t meet your expectations. Furthermore, we were pleased to know our Machine Experts were able to replace the machine under the one-year warranty you machine comes. We recommend contacting us again via our toll-free number 1-800-562-1465, to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We are available 7 days a week between 8am – 10pm for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Coffee temperature is not ideal
on December 30, 2024
Posted by: PCharc
I love everything about this machine. EXCEPT THE COFFEE TEMPERATURE. it’s the only reason why I do not use the machine as often as I would love. I understand that Nespresso suggests that this is the ideal temperature for coffee. But I disagree. Nespresso needs to adjust the temperature of the coffee to make it a little bit hotter and to compensate for factors like cup and spoon temperature and make the temperature of the coffee stay hot a bit longer.
Response from Nespresso USABy Aimee C., Customer Service, December 31, 2024
Thank you for your review and honest feedback, Pierre. We’re disappointed to learn the capsules brewed in your Vertuo Next are not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number, 1-800-562-1465. Please contact us at your earliest opportunity, so we can assist you with resolving your machine issue. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please order a different machine!
on November 24, 2021
Posted by: Bob277
from Pennsylvania
These machines are faulty. They leak water everywhere and you get coffee grounds in every cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Bridget. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We're happy to learn you have received an in-warranty replacement Evoluo machine. This machine has a one-year warranty and we provide lifetime troubleshooting support. Please reach out anytime if you have any further questions or concerns with your new Evoluo machine. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on December 28, 2021
Posted by: acat
from TN
Horrible machine, constantly breaks and has never worked properly
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 30, 2021
Thank you for your review. We are dismayed to learn of the Vertuo Next machine issues you’ve experienced. We are pleased to see you were assisted by one of our machine technicians.
Should you need assistance with selecting a Vertuo machine model which better suits your needs, we’re available 24 hours a day and 7 days a week for your convenience, via our toll-free number 800-562-1465.
Each Vertuo machine model comes with a one year warranty and a lifetime of troubleshooting, via our Assistance Service Program.
We’re here to assist you to create a perfect Nespresso Moment for the perfect cup of coffee to enjoy.
Should you need assistance with selecting a Vertuo machine model which better suits your needs, we’re available 24 hours a day and 7 days a week for your convenience, via our toll-free number 800-562-1465.
Each Vertuo machine model comes with a one year warranty and a lifetime of troubleshooting, via our Assistance Service Program.
We’re here to assist you to create a perfect Nespresso Moment for the perfect cup of coffee to enjoy.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t waste your money.
on June 4, 2022
Posted by: Jobo
from Chicago, IL
It doesn’t work at all. You have to spend 20 minute trouble shooting and then it wastes all of your pods and also it leaks all of my counter. Every time i want to use it i get frustrated and regret even trying. If it wasn’t a gift i would have thrown it out a week after using it. It is easier for me to walk to a near by coffee shop and get an espresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , June 6, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t Expect it to Work Very Long
on February 16, 2025
Posted by: Coffeelover
This machine quit working within 6 months of buying it. My wife and I left our Keurig out beside it and only used it when we wanted a special cup of coffee because the pods you have to buy for it are so expensive. The coffee is fantastic but the machine is garbage. I wish I’d read all the reviews before purchasing. Do yourself a favor a buy a legit machine that does it all. You will save money in the long run.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, February 18, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA