Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
5
Great flavor!
on January 25, 2025
Posted by: MLE
from CT
[This review was collected as part of a promotion.] Delicious and aroma filled cup of coffee with a nice foam head.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So good, getting another machine
on January 26, 2025
Posted by: Sis
from Washington
I was given this as a Christmas gift. I love it!! I had some problems, but it was all my fault for not reading the different size coffee pods. I thought for sure there was a problem when it only gave me just a shot of coffee when I thought it was a full cup. Ha, the laugh was on me. I love the coffee and being able to recycle the used pods. In fact, I love it so much I am going to buy the smaller sized machine for our mobile home. Wish I had gotten this gift years ago.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee ever
on January 27, 2025
Posted by: Donna
from Missouri
We have been in love with this machine for more than a year. We purchased the same ones for our kids and they love it as well. Just purchased one for our contractor, who has fallen in love with the quality of the coffee. We donated our Keurig because there is no comparison if you like rich and flavorful coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Unimpressed.
on February 1, 2025
Posted by: Nicole
from Arizona
We aren’t thrilled with the design of this machine. We purchased this as a replacement for our old VertuoPlus machine (which we loved) and this newer design is a disappointment. The lever on top that opens the machine is clunky and feels a step back from the Plus model’s one touch automatic open. We will likely return this for another VertuoPlus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 3, 2025
Thank you for your review. We share your disappointment that the VertuoNext does not meet your expectations. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support should you experience any issue or concern. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Messy,leaker
on February 7, 2025
Posted by: Nonya
from Florida
This is the second virtual Nespresso machine that I’ve owned. The first one worked wonderfully, and I took it to work. Not sure of the model name or number, but it had a double wing top that made it easy to lock down the cartridge. This model is very difficult to Puncture and to lock the top down prior to making coffee. The coffee as always is wonderful. The main issue, however, is that it is messy. Concentrated espresso drips down into the capsule container. Even though I run a clean cycle every three or four times I use it, It’s messy in the area where The capsule fits. After ejecting the cartridge and pushing the top down to have it rest in place, it pops up unless I lock it down. Very disappointed. I would probably buy another machine except there don’t appear to be any machines that are Currently available and a different model
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use and good coffee
on May 3, 2025
Posted by: darlam17_7535
I like the simplicity of the design and it’s easy to use. There are a range of coffee pod types you can use so there’s lots of options for this machine. The frother is also really nice for a coffee. It is loud but it’s not too loud. And for the price I think it’s a good option for a coffee machine!
Written by a customer while visiting influenster.com
Customer Rating
5
LOVE NESPRESSO
on June 27, 2025
Posted by: Rodie
from Cedar Falls, Iowa
LOVE Nespresso coffee !! Have a machine at home and one at my shop. They both work really well and I've had them for 3/4 years now. Bought machines for my 3 girls and they love them too. No issues with theirs either. Easy to order more coffee and get it shipped to my home.
Only one bad thing.... it is really hard to drink any other coffee now or go through a drive through and pay way too much !!
Only one bad thing.... it is really hard to drink any other coffee now or go through a drive through and pay way too much !!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing update!
on July 14, 2025
Posted by: Karri
from Midland Tx
[This review was collected as part of a promotion.] I just upgraded my machine so that I could use the 12 oz pods. The coffee is excellent. Much more bold than a keurig like coffe should be.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA