Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
3
Not the best machine
on January 11, 2024
Posted by: rkay
from Austin, TX
[This review was collected as part of a promotion.] I bought this machine a few weeks ago and ran into so many problems with it- it made great coffee but was a hassle to get it to work properly. I'm exchanging it for the Vertuo Plus and I'm hoping that I have a better experience with that one :)
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee for home
on January 14, 2024
Posted by: linview
from Chicago
[This review was collected as part of a promotion.] very nice option for coffee at home, especially with the milk frother.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Run away!
on January 25, 2024
Posted by: Rodo
from Chicago
Do not get this machine. It will work half the time until it becomes a brick. It's a known issue within the company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2024
Thank you for your review, Rodo. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after six months
on February 2, 2024
Posted by: Mamie101
from San Antonio, TX
I used this maybe twice a week for less than six months and then it broke. Very, very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, February 3, 2024
Thank you for your review. We are dismayed to learn you are experiencing issues with your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us via our toll-free number 800-562-1465. Our machine experts will be delighted to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Review
on February 12, 2024
Posted by: Moon12345
from Denver, Colorado
[This review was collected as part of a promotion.] I really have been enjoying the coffee selection and some of the flavors. I do feel like a lot of them taste the same. That said, I have only had three different kinds since I have owned my machine for under a month. At this time, I have been greatly enjoying my purchase and plan to continue to explore more of Nespresso's coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Lasted only a year.
on March 20, 2024
Posted by: jujunbc
from Boulder City, Nevada
I love that Nespresso has a recycling program for the pods, but it hurts to throw out a beautiful machine that I've had for barely a year because it started leaking all over the place and I can't stop it. I got the black/rose gold machine, and If the ratings were based on looks, I would have given five stars, but looks only go so far.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 21, 2024
Thank you for your review. While we offer repair and replacement services for all machines, both in and out of warranty, we ask that you contact us at 800.562.1465 to recycle your unwanted machine. We'll send a pre-paid return label for your convenience, and please, call the same number for troubleshooting service. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Fills Cup to Incorrect Amount
on April 3, 2024
Posted by: boozmd12
from Fort Wayne, IN
Bought a few days ago and just arrived. It came with the sample pack, and it doesn't seem to be recognizing the pods correctly as it fills the mug with the incorrect amount of coffee. 7oz pods fill mug to like 3 oz. 5oz pods fill mug to 2 oz etc.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, April 5, 2024
Thank you for your review. We're dismayed to learn that your Vertuo Next machine is not meeting your satisfaction. It sounds like the machine may possibly need to be reset to factory settings. You'll find instructions on our website or in your user manual. Use a spent capsule to test the pour so as not to waste any and if you're still not satisfied, call 800.562.1465 for assistance. One of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this Machine
on January 24, 2025
Posted by: Angelina D
from Texas
I've had this machine for over a two years and I still love it. I'm the only one who drinks Espresso in my house so it's perfect for when I want a cup any time of the day but can easily make a fresh cup for any one who visits or when my husband feels like having a decaf. I'd definitely buy this machine again.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA