Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,001 Reviews)
Rating breakdown 4,001 reviews
5 Stars
2,602
4 Stars
443
3 Stars
148
2 Stars
198
1 Star
610
73%of customers recommend this product.
(
2,253 out of
3,092)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
3
Mildly Disappointed
on March 20, 2023
Posted by: Slightly Sad
from Redlands CA
[This review was collected as part of a promotion.] Just received our new Vertuo Next, we’ve had Nespresso Vertuo for 4-5 years. We notice coffee wasn’t as ‘hot’ as we’d like. We put out hope in a new machine. We’re disappointed as the coffee temperature from our new Vertuo Next isn’t ‘piping’ hot and the closing mechanism is actually more difficult to operate.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
2 Years and Going Strong!
on March 21, 2023
Posted by: caffeinatedmate
from Michigan
I received my Vertuo Next for Christmas in 2020. After receiving it I was so excited until I was reading reviews saying how terrible the machine, problems with leaking, etc. I got nervous as to whether I should ask the gifted to return the machine for a different model. However, I thought to give it a fighting change. Over 2 years later and the thing is still working like a pro! I’ve gotten several others to get Nespresso machines after serving them drinks made on my Next. If you’re thinking of getting this machine but are scared of the negative reviews, GET IT! Angry people are the loudest and happy people tend to not write reviews as much. Just make sure to maintain the machine, use it properly, and reach out to customer support if something goes awry rather than taking to Internet forums! Cheers!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My 1st Nespresso
on April 2, 2023
Posted by: Stina36
from California
[This review was collected as part of a promotion.] I’m so happy with my Nespresso!! I usually have to drink sweet coffee and now I don’t I just needed a smoother better tasting coffee with the right h20!! I’m hooked on the variety of flavors and the Limited Kona Coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My WOW moments.
on April 6, 2023
Posted by: HappyCoffeeCup
from Florida
[This review was collected as part of a promotion.] I recently bought the VERTUO Next which I am in love with. My first WOW moment was after placing my machine order, I was told delivery would be 3-5 days, I received it in 2 day! My second WOW moment, east setup for first use. Finally WOW moment, experiencing/indulging my first cup of coffee; the aroma was amazing, preparing my taste buds to the rich smooth, creamy coffee, pure satisfaction!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super versatile!
on April 8, 2023
Posted by: Mamato3
from Oregon
[This review was collected as part of a promotion.] I got this for Christmas, I have used it daily if not multiple times a day since! It’s perfect every time, there is no guess work. The pods are super simple to use and you can make so many different sizes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too loud
on May 8, 2023
Posted by: MK10
from Broomfield, CO
[This review was collected as part of a promotion.] We much prefer our Vertuo Plus over the Vertuo Next. The footprint was similar in size so the next wasn’t much smaller if at all and was way too loud. We returned it and will purchas another Vertuo Plus. Returning was very easy, thank you Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, May 9, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaks!
on May 10, 2023
Posted by: Tanya
After using for a year, the machine started to leak on the bottom. There is a puddle of water under the machine if the water storage tank has any water in it. Kind of annoying to have to clean water up every time you want to use it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 11, 2023
Thanks for your additional review, Tanya. As mentioned, a machine expert is available 24/7 to troubleshoot over the phone and come to a resolution. Please call 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Vertuo next
on May 17, 2023
Posted by: Jvnelvmber
from Los Angeles
I bought this machine over a year ago, it only works when it wants to. It’s a good machine when it wants to be, brews amazing coffee.. but Bought it thinking it’d save me time on my way to work but would get stuck at home trying to make it work to take a coffee to go! I’ve wasted so many pods sadly from it not working properly. I had descaled it and cleaned it when needed and still acts up. I had support on the phone helping me trying to find the problem wrong with it but wasn’t very helpful, just had me clean it which I do.. so I just Finally just bought a different machine hopefully it doesn’t do the same thing.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA