Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine and Aeroccino Milk Frother in Black - Titanium
Average customer rating
4.8
(533 Reviews)
Rating breakdown 533 reviews
5 Stars
455
4 Stars
50
3 Stars
16
2 Stars
0
1 Star
12
90%of customers recommend this product.
(
106 out of
118)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine and Aeroccino Milk Frother in Black - Titanium
Customer Rating
5
Love my Nespresso! The
on December 6, 2021
Posted by: melissae5
Love my Nespresso! The variety of flavors are excellent and i definitely couldn’t go a morning without having my coffee. My husband even loves it. The milk frother does a great job and the two settings from hot and cold are great options. It is worth the money
Written by a customer while visiting influenster.com
Customer Rating
1
Leaking everywhere after 3 days of usage.
on December 3, 2021
Posted by: Chelsea
from LA
I was super excited to get my first Nespresso machine after hearing everyone rave about it. It worked fine for the first day then the next three days, I wake up to find my counter covered in water leaking from the machine. When i went to move the machine to clean up the mess, water was streaming out of the machine making an even bigger mess. Not to mention twice, the light on top of the machine kept blinking green and will not brew any coffee. It then took another 10 minutes fidgeting around before it would brew a cup. Honestly, for the price, I was hoping for better quality than this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, Chelsea. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it!
on December 2, 2021
Posted by: RioGirl
from Beaverton, OR
I got it as an early bday gift from husband just couple of weeks ago! I’ve wanted on since my first Nespresso experience 3 yrs ago, but wouldn’t buy it for myself since our regular coffee maker works just fine!
The difference however between a drip and Nespresso isn’t even a fair comparison! If you’re looking to add a little indulgence to your day, this is it!
The difference however between a drip and Nespresso isn’t even a fair comparison! If you’re looking to add a little indulgence to your day, this is it!
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, RioGirl. We are thrilled to learn you are enjoying your VertuoPlus Deluxe machine that you received as a birthday gift. We recommend running the first time use / clean mode procedure of your machine once a week, to assist with keeping the taste, texture, body and aroma in each brew, in addition to flushing out any coffee granules from the head of your machine. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
LEAKS
on December 1, 2021
Posted by: Rp9300
from Denver
Leaks all over the counter. Don’t buy this one. Two weeks old.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review. We stand behind our brand and every Nespresso machine is covered under at least a one-year warranty. We're available 24/7 to assist you with troubleshooting via our toll-free number and we're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I fell in love
on November 28, 2021
Posted by: member29020
I fell in love with the compact slim designs.cons is that you can’t find pods everywhere. I would try to make the water hotter. the pods are reasonable compared to others. I would recommend it for strong coffee lovers
Written by a customer while visiting influenster.com
Customer Rating
1
Completely broken after 1.5 years of use
on November 26, 2021
Posted by: BW000
from Chicago
This machine does not hold up. Mine is completely broken after 1.5 years of use - does not light up, I cannot even get the top to close. I have to buy a replacement. This is after months of leaking that I have not been able to remedy. Conveniently, it only has a 1 year warranty.
I sing the praises of Nespresso coffee to everyone but the company has a serious hurdle here with the poor quality machines. Please make a machine that lasts!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 29, 2021
Thank you for your review. We are glad to see you spoke with a machine expert to resolve your leaking issue. We recommend running a cleaning cycle once a week with the VertuoPlus machine to prevent the center needle of your brew unit from becoming clogged, thus potentially causing a leak.
If you need any additional troubleshooting assistance, please visit Nespresso.com/help or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
If you need any additional troubleshooting assistance, please visit Nespresso.com/help or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
This review will be
on November 10, 2021
Posted by: colleen9
This review will be short bc I wrote a very long detailed one that this site said it couldn’t print due to a bad word which I didn’t but wouldn’t let me edit it. I LOVE this machine. It’s sleek and modern in black n white, takes up very little counter space, and the water tank holds at least 3-4 large mugs for my coffees. It’s easy to empty capsules that get automatically put into a bin to be dumped and recycled later. Everything is simple and easy and precisely perfect each and ever time. There’s never a fail. I like the medium blends the best. Especially the new fruity ones and the coconut.
Written by a customer while visiting influenster.com
Customer Rating
5
on November 1, 2021
Posted by: Anonymous
The best coffee maker in my life. I'm sure you need one too. Is so simple to make your own coffee and very cheap
Written by a customer while visiting influenster.com