Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine and Aeroccino Milk Frother in Black - Titanium
Average customer rating
4.7
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
314
4 Stars
32
3 Stars
13
2 Stars
0
1 Star
12
90%of customers recommend this product.
(
106 out of
118)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine and Aeroccino Milk Frother in Black - Titanium
Customer Rating
1
Completely broken after 1.5 years of use
on November 26, 2021
Posted by: BW000
from Chicago
This machine does not hold up. Mine is completely broken after 1.5 years of use - does not light up, I cannot even get the top to close. I have to buy a replacement. This is after months of leaking that I have not been able to remedy. Conveniently, it only has a 1 year warranty.
I sing the praises of Nespresso coffee to everyone but the company has a serious hurdle here with the poor quality machines. Please make a machine that lasts!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 29, 2021
Thank you for your review. We are glad to see you spoke with a machine expert to resolve your leaking issue. We recommend running a cleaning cycle once a week with the VertuoPlus machine to prevent the center needle of your brew unit from becoming clogged, thus potentially causing a leak.
If you need any additional troubleshooting assistance, please visit Nespresso.com/help or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
If you need any additional troubleshooting assistance, please visit Nespresso.com/help or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 machines died in less than 2 years.
on February 13, 2022
Posted by: Bob
from Arizona
We have had 2 Vertuo Plus machines that have lasted 11 months then died. Today I was told that my issue was over heating or the thermal unit was bad. Both times the machine stopped working was after sitting for 24 hours. Both times Nespresso offered to repair the machine. So what do I do while you are repairing the machine? How long will it take? Note, we have different Vertuo model in our 2nd home that is at least 3 or 4 years old. No issues. Something about the Veruo Plus that does not seem to work for us.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review. We understand how frustrating machines issues can be, and we are glad to see a Coffee Specialist was able to replace your VertuoPlus machine. If you have any questions or concerns about your new Vertuoline machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of Money
on October 9, 2021
Posted by: Kathleen
from San Antonio
I purchased this machine as a gift and it only worked 3 times. This coffee maker is not worth the money or aggravation!
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 11, 2021
We appreciate your review Kathleen and we are disappointed to learn that your VertuoPlus machine has not met your expectations. We are happy to provide assistance and offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LEAKS
on December 1, 2021
Posted by: Rp9300
from Denver
Leaks all over the counter. Don’t buy this one. Two weeks old.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review. We stand behind our brand and every Nespresso machine is covered under at least a one-year warranty. We're available 24/7 to assist you with troubleshooting via our toll-free number and we're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
1
not durable
on April 26, 2022
Posted by: coffee lover
from New Jersey
Mine kept on stopping til it officially stopped working fully after 6 months. The "rebooting,
unplugging technique" worked few times but now it finally gave up. It made a hissing sound whenever I try to brew then light turns red and freezes there. I loved the coffee it made though. I am thinking of buying the Citiz as replacement. Hopefully this is more
durable.
unplugging technique" worked few times but now it finally gave up. It made a hissing sound whenever I try to brew then light turns red and freezes there. I loved the coffee it made though. I am thinking of buying the Citiz as replacement. Hopefully this is more
durable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Lei. We’re disappointed to learn that your VertuoPlus is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged a repair for your machine. If you need additional assistance with your VertuoPlus machine after your repair, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Finally, the Ideal single cup coffee maker
on January 20, 2022
Posted by: Lawsmith
from Bethesda, Maryland
I love coffee and have been drinking it daily for over 60 years. But I am the only coffee drinker in my house, and the hassle of making a decent single cup of coffee was always a problem until Keurig came out with its single brew coffee maker in 2006. The coffee was never great, but it was decent, and the coffee came out hot, which I liked.
Recently I acquired the Nespresso Veturo Plus ,and now I’ve finally found my ideal coffee maker. It is more convenient to use than the Keurig, and the coffee is produced is much better. It appears that this coffee maker is also sold with Breville and De’Longhi labels, but I suspect all three are identical.
This coffee maker is very easy to use. Unlike the Keurig, it doesn’t have a setting that keeps the water always hot, but it only takes a minute or so to heat up. The water reservoir in the Nespresso is larger, meaning you don’t have to refill it as often, and it is much easier to remove, refill and replace than the Keurig. Cleaning is easier, and the Veturo takes up less room on my kitchen counter.
While the Nespresso Veturo line of coffees aren’t as extensive as what is available for Keurig, I found the Nespresso coffees offered to be excellent, with a range of strengths that exceeds that available from my Keurig. In addition, I sometimes enjoy a double espresso, which the Nespresso makes pretty well.
I have read complaints that the coffee doesn’t come out hot enough in the Nespresso machine. But it does. What’s needed is a good, heated insulated cup to keep the coffee hot. I have found the BTaT- Insulated Coffee Mugs, Glass Tea Mugs, Set of 4 (12 oz, 350 ml), Double Wall Glass Coffee Cups, available from Amazon to be the ideal cup. To make a cup of coffee in the morning I first turn the coffee make on by pressing the button on the top. I then fill a coffee mug with water and heat it for two minutes in the microwave, meanwhile making my breakfast. When breakfast is almost ready, I pour out the hot water from my cup and brew a cup of coffee in the Nespresso. If I time it right, breakfast and coffee are ready at the same time, and my coffee is nice and hot for the time it takes to eat my breakfast. A great way to start a day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super FAST EASY AND FANTASTIC CUP OF COFFEE
on November 19, 2022
Posted by: StuffForGuys
from Ramsey, New Jersey
I bought this machine 1-1/2 months ago. What an awesome machine, easy, fast and brews accurately every time. I LOVE❤️ it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee/espresso Heaven!
on October 16, 2022
Posted by: Mrmom1229
from Chicago
Just got my set today and am beyond excited about it! Sooo simple to use and the aerrocino is amazing! I just put my favorite creamer in it and push a button! PERFECTION. The espresso machine is just as easy to use and the flavor will make you say goodbye to Starbucks. Be aware that the pods determine the size of your coffee pour.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA