Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine and Aeroccino Milk Frother in Black - Titanium
Average customer rating
4.8
(533 Reviews)
Rating breakdown 533 reviews
5 Stars
455
4 Stars
50
3 Stars
16
2 Stars
0
1 Star
12
90%of customers recommend this product.
(
106 out of
118)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine and Aeroccino Milk Frother in Black - Titanium
Customer Rating
1
not durable
on April 26, 2022
Posted by: coffee lover
from New Jersey
Mine kept on stopping til it officially stopped working fully after 6 months. The "rebooting,
unplugging technique" worked few times but now it finally gave up. It made a hissing sound whenever I try to brew then light turns red and freezes there. I loved the coffee it made though. I am thinking of buying the Citiz as replacement. Hopefully this is more
durable.
unplugging technique" worked few times but now it finally gave up. It made a hissing sound whenever I try to brew then light turns red and freezes there. I loved the coffee it made though. I am thinking of buying the Citiz as replacement. Hopefully this is more
durable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Lei. We’re disappointed to learn that your VertuoPlus is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged a repair for your machine. If you need additional assistance with your VertuoPlus machine after your repair, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Vertuo plus deluxe
on April 26, 2022
Posted by: FABER
from Smithtown new york
I am fascinated with this machine, better than an espresso in a restaurant or even STARBUCKS itself... the only thing that I have not been able to do is pair it with the nexpresso app and that in the USA there is no option in Spanish to better interpret its recommendations.
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Faber. We're happy to learn you are enjoying your VertuoPlus machine. However, we’re disappointed to learn that your machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please note that the VertuoPlus machine is not designed with Bluetooth capability. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465 and speak with a Spanish translator over the phone, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my machine
on April 4, 2022
Posted by: robinc78
I love my machine it make amazing coffee especially cappuccino the pods are bit expensive but still like it
Written by a customer while visiting influenster.com
Customer Rating
4
Blinking Color Key is Needed
on April 3, 2022
Posted by: Stasey
from SC
So far so good, but I would like to know how many times to press the button for what purpose -- and what each color means. Friendly suggestion: Consider a tiny sticker or something to help a user out. :-)
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Stasey. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best!!!
on March 31, 2022
Posted by: Mando
I LOVE my Nespresso (and aerochino) I make my own oat milk lattes and they are better than anything I’ve gotten from a coffee shop. The coffee too is wonderful. I was grateful for the variety starter pack because it helped me find the pods I like best!
The machine is so easy to use, and I love being able to recycle the pods. It’s really such a treat to use this in the morning, it makes my day happier!
The machine is so easy to use, and I love being able to recycle the pods. It’s really such a treat to use this in the morning, it makes my day happier!
Thanks Nespresso!
Response from Nespresso USABy Tara B, Customer Service, April 1, 2022
Thank you for your review, Mando. We are thrilled to learn you are enjoying your VertuoPlus and Aeroccino machines. We recommend performing a weekly cleaning to maintain the health of your machine. Your machines come with a one-year warranty and a lifetime of troubleshooting via, our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loveee my nespresso!! Have
on March 30, 2022
Posted by: leahjoan___
Loveee my nespresso!! Have had it for a little over a year and I never use my keurig anymore. It's just so much better and I look forward to it every morning.
Written by a customer while visiting influenster.com
Customer Rating
1
Great machine, but can’t get coffee capsules
on March 29, 2022
Posted by: Coffee Boy
from Marthasville
I have one of these at work and one at home. Both great products. But at this point I have to recommend you do NOT buy. Coffee selections are constantly sold out. I’ve been waiting almost a month now to get Melozio decaf capsules. And now the Solelio is also sold out. I can only think that Nespresso is over selling the machines without a corresponding increase in coffee production. Until Nespresso can increase coffee production I recommend DO NOT BUY any of their machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 31, 2022
Thank you for your review. We can certainly understand your disappointment regarding the availability of our coffees. We are working to restock your favorite blends as quickly as possible and appreciate your patience during this time.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I received my Nespresso
on March 28, 2022
Posted by: daimas
I received my Nespresso VertuoPlus coffee maker as a gift a few years back. I have loved it ever since. It is easy to operate and heir customer service is top-notch. If you're looking to buy one, it is on the higher price range, but I believe, if you are an espresso lover, it is worth the money! The quality of the coffee is superb, and the taste is supreme. Nespresso offers a wide range of flavors, intensities and cup sizes. This is a great investment!
Written by a customer while visiting influenster.com