Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine and Aeroccino Milk Frother in Black - Titanium
Average customer rating
4.8
(533 Reviews)
Rating breakdown 533 reviews
5 Stars
455
4 Stars
50
3 Stars
16
2 Stars
0
1 Star
12
90%of customers recommend this product.
(
106 out of
118)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine and Aeroccino Milk Frother in Black - Titanium
Customer Rating
5
A must for coffee lovers!
on February 22, 2023
Posted by: lisas650
Love our nespresso machine, perfect barrista coffee every time. So many different poda to choose from and you can even make iced coffee! My favourite in the summer.
Written by a customer while visiting influenster.com
Customer Rating
5
Change your life!
on January 13, 2023
Posted by: Mlm
from Indiana
Got this for Christmas!! It’s amazing!! I use it almost every day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor holiday experience
on December 25, 2022
Posted by: David
from Massachusetts
Got my brand new machine for the holiday. We were excited to use it. The machine out of the box, did not open the capsule lid and constantly blinks orange. I had to use online tutorials video to see and found people had similar issues. I should not have to fix a brand new machine. (I am not, return seems like the best option)
I tired calling support and received less help and was told to call back.
Quality control seems lacking. Maybe I got the 1 in 100 that does not work but the experience is ruined. Going to stick with making my own expresso coffee with the more tries method.
I tired calling support and received less help and was told to call back.
Quality control seems lacking. Maybe I got the 1 in 100 that does not work but the experience is ruined. Going to stick with making my own expresso coffee with the more tries method.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 29, 2022
We're certainly disappointed to hear this, David, as this is not the intended experience for our valued customers. We stand behind our machines, and we'll be happy to find a satisfactory solution by escalating the situation. Please give us a call at 800-562-1465 where machine experts are available 24/7 for comprehensive troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Just don't.
on December 21, 2022
Posted by: AFP930
I have had this machine just barely a month and it won't brew coffee, water just starts to pour out of the bottom. I got the Plus after my Vertuo Next lasted less than 2 years. If you're thinking about getting a Nespresso, dont.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 22, 2022
We are disappointed to learn that your Vertuo Plus machine has not met your expectations. The Vertuo Plus comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice update color
on December 1, 2022
Posted by: Vicki
from Boise Idaho
This is my fourth machine and I love the color.
It performs well.
It performs well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super FAST EASY AND FANTASTIC CUP OF COFFEE
on November 19, 2022
Posted by: StuffForGuys
from Ramsey, New Jersey
I bought this machine 1-1/2 months ago. What an awesome machine, easy, fast and brews accurately every time. I LOVE❤️ it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee/espresso Heaven!
on October 16, 2022
Posted by: Mrmom1229
from Chicago
Just got my set today and am beyond excited about it! Sooo simple to use and the aerrocino is amazing! I just put my favorite creamer in it and push a button! PERFECTION. The espresso machine is just as easy to use and the flavor will make you say goodbye to Starbucks. Be aware that the pods determine the size of your coffee pour.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So easy and tastes great
on August 7, 2022
Posted by: erinp136
This was my first Nespresso machine and at first I thought it was faulty because the closure system is hard to twist, but I guess every machine is like that so try is is the only downside. Aside from that I love this machine and the frother foams any creamer perfectly just just the push of a button
Written by a customer while visiting influenster.com