Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine and Aeroccino Milk Frother in Black - Titanium
Average customer rating
4.7
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
314
4 Stars
32
3 Stars
13
2 Stars
0
1 Star
12
90%of customers recommend this product.
(
106 out of
118)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine and Aeroccino Milk Frother in Black - Titanium
Customer Rating
5
Great machine!
on March 19, 2025
Posted by: sadiel48_4623
Greatest coffee machine! Brews smooth and delicious coffee! Very durable machine, and easy to descale! Worth the money for sure. You can order lots of nespresso pods right from their website!
Written by a customer while visiting influenster.com
Customer Rating
1
Great machine, but can’t get coffee capsules
on March 29, 2022
Posted by: Coffee Boy
from Marthasville
I have one of these at work and one at home. Both great products. But at this point I have to recommend you do NOT buy. Coffee selections are constantly sold out. I’ve been waiting almost a month now to get Melozio decaf capsules. And now the Solelio is also sold out. I can only think that Nespresso is over selling the machines without a corresponding increase in coffee production. Until Nespresso can increase coffee production I recommend DO NOT BUY any of their machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 31, 2022
Thank you for your review. We can certainly understand your disappointment regarding the availability of our coffees. We are working to restock your favorite blends as quickly as possible and appreciate your patience during this time.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaking everywhere after 3 days of usage.
on December 3, 2021
Posted by: Chelsea
from LA
I was super excited to get my first Nespresso machine after hearing everyone rave about it. It worked fine for the first day then the next three days, I wake up to find my counter covered in water leaking from the machine. When i went to move the machine to clean up the mess, water was streaming out of the machine making an even bigger mess. Not to mention twice, the light on top of the machine kept blinking green and will not brew any coffee. It then took another 10 minutes fidgeting around before it would brew a cup. Honestly, for the price, I was hoping for better quality than this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, Chelsea. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
broken button
on March 17, 2022
Posted by: Liz
from Louisiana
I received this as a gift for Christmas. I hadn't even used it for a month before the button stopped responding. I sent it off to get repaired and it's still not working and won't even turn on or brew anything.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 18, 2022
Thank you for your review, Liz. We are dismayed to learn that you’re having issues with your VertuoPlus machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1462. Please don’t hesitate to contact us, we would be please to arrange for you to speak with our Machine Experts, so they may determine the best resolution through our Assistance Service Program.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on August 29, 2023
Posted by: Kiran
from houston tx
I bought a brand new machine 2 weeks ago and brewed it only twice. The machine started to leak water
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , August 30, 2023
Thank you for your review. We understand that your experience with our Vertuo Plus Deluxe machine has not met your expectations, and we would be happy to assist you to the best of our abilities. We stand behind our brand, and every machine is covered under at least a one-year warranty. We also offer out-of-warranty replacement or repair service, as well, so please contact us at 800-562-1465 at your earliest convenience. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect for those with Weak or Painful Hands
on February 13, 2022
Posted by: Pierre
from Palo Alto, CA
I thought I would have to give up coffee. Too much pain and trouble with fear of burning myself. 2 light touches will mechanically open and shut the top. Only the cup support needs cleanng. Is sleek, slim, and space saving. Oh did I say the coffee is delicious. I have tried Keruig&Starbucks machines and pods but couldn’t get the rich flavor I enjoy. I especially love this pod system that measures out different coffe/espresso ammounts. I came into the store intent on buying a different machines but a very knowledgeable sales person set me up with all I need. I added their mild frother and I have never enjoyed my morning coffee as I do now. Thank you.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing gift for yourself or family/friends
on November 27, 2024
Posted by: dariad79_477130
I want to start with how delicious the coffee is! No coffee shop can compare to the real coffee taste of Nespresso. It is easy to use, does not take up much space, looks chic and will decorate any kitchen.
Written by a customer while visiting influenster.com
Customer Rating
1
Save on the frustration and buy a Keurig
on June 26, 2025
Posted by: Honest Reviewer
I used a keurig for years no issues ever. This machine errors out constantly. Starts and stops. Start and stops. Starts and stops. Starts and stops. Starts and stops. Crap technology.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, June 27, 2025
Thank you for your review. We are sorry to learn our VertuoPlus machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA