Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine and Aeroccino Milk Frother in Black - Titanium
Average customer rating
4.7
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
314
4 Stars
32
3 Stars
13
2 Stars
0
1 Star
12
90%of customers recommend this product.
(
106 out of
118)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine and Aeroccino Milk Frother in Black - Titanium
Customer Rating
5
Change your life!
on January 13, 2023
Posted by: Mlm
from Indiana
Got this for Christmas!! It’s amazing!! I use it almost every day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I canot leave without espresso!
on November 25, 2024
Posted by: uedag_575667
Amazing machine! Amazing espresso! This is the essential what I need then I can add sugar milk and all kinds of condiments to make different types of coffees. It’s durable and so easy to clean! It brews super quick and good consistency
Written by a customer while visiting influenster.com
Customer Rating
3
Disappointed
on December 17, 2021
Posted by: sheriza
from Barbados
My machine only lasted 13 months and I am having problems getting a replacement machine at no cost.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 18, 2021
Hello Sheriza, thank you for your review. We are dismayed to learn the VertuoPlus machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best!!!
on March 31, 2022
Posted by: Mando
I LOVE my Nespresso (and aerochino) I make my own oat milk lattes and they are better than anything I’ve gotten from a coffee shop. The coffee too is wonderful. I was grateful for the variety starter pack because it helped me find the pods I like best!
The machine is so easy to use, and I love being able to recycle the pods. It’s really such a treat to use this in the morning, it makes my day happier!
The machine is so easy to use, and I love being able to recycle the pods. It’s really such a treat to use this in the morning, it makes my day happier!
Thanks Nespresso!
Response from Nespresso USABy Tara B, Customer Service, April 1, 2022
Thank you for your review, Mando. We are thrilled to learn you are enjoying your VertuoPlus and Aeroccino machines. We recommend performing a weekly cleaning to maintain the health of your machine. Your machines come with a one-year warranty and a lifetime of troubleshooting via, our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Blinking Color Key is Needed
on April 3, 2022
Posted by: Stasey
from SC
So far so good, but I would like to know how many times to press the button for what purpose -- and what each color means. Friendly suggestion: Consider a tiny sticker or something to help a user out. :-)
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Stasey. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Vertuo plus deluxe
on April 26, 2022
Posted by: FABER
from Smithtown new york
I am fascinated with this machine, better than an espresso in a restaurant or even STARBUCKS itself... the only thing that I have not been able to do is pair it with the nexpresso app and that in the USA there is no option in Spanish to better interpret its recommendations.
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Faber. We're happy to learn you are enjoying your VertuoPlus machine. However, we’re disappointed to learn that your machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please note that the VertuoPlus machine is not designed with Bluetooth capability. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465 and speak with a Spanish translator over the phone, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor holiday experience
on December 25, 2022
Posted by: David
from Massachusetts
Got my brand new machine for the holiday. We were excited to use it. The machine out of the box, did not open the capsule lid and constantly blinks orange. I had to use online tutorials video to see and found people had similar issues. I should not have to fix a brand new machine. (I am not, return seems like the best option)
I tired calling support and received less help and was told to call back.
Quality control seems lacking. Maybe I got the 1 in 100 that does not work but the experience is ruined. Going to stick with making my own expresso coffee with the more tries method.
I tired calling support and received less help and was told to call back.
Quality control seems lacking. Maybe I got the 1 in 100 that does not work but the experience is ruined. Going to stick with making my own expresso coffee with the more tries method.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 29, 2022
We're certainly disappointed to hear this, David, as this is not the intended experience for our valued customers. We stand behind our machines, and we'll be happy to find a satisfactory solution by escalating the situation. Please give us a call at 800-562-1465 where machine experts are available 24/7 for comprehensive troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes having coffee at home, fancy!
on November 19, 2024
Posted by: adamb182_993059
This machine makes a delicious cup of coffee for anyone to enjoy. It froths up the coffee making it extra fancy, and it only takes a couple minutes from off to on! Easy to take care of too
Written by a customer while visiting influenster.com