Customer reviews from breville.com
Breville - Smart Oven Air Fryer - Black Stainless Steel
Average customer rating
4.4
(366 Reviews)
Rating breakdown 366 reviews
5 Stars
258
4 Stars
48
3 Stars
19
2 Stars
21
1 Star
20
87%of customers recommend this product.
(
280 out of
323)
Customer Reviews for Breville - Smart Oven Air Fryer - Black Stainless Steel
Customer Rating
1
So disappointed
on January 12, 2025
Posted by: Margaret76
Have been using this for several months. Loved my mini smart oven but needed something larger. This oven never gets to the set temperature. Set for 425 degrees. Preheat done but temp is only at 250. Increase temp to 450 and it goes no higher than 375. Of course I expected this to work properly so I didn’t save the packaging to return it.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, January 13, 2025
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
3
Great Machine but cheap accessories
on July 19, 2025
Posted by: JC
I bought my air fryer/toaster oven 6-8 months ago. Although I love the toaster oven the enclosed accessories are made so cheaply. Wire rack and pizza tray are already chipping paint. I noticed this within 2-3 months. Also, why would you make people purchase the drip tray?? It should be included! Thankfully, I only had to buy the brushed stainless steel.as it is only 1/2 the price of the other colours that are available.
I would recommend this to a friend!
Response from breville.comBy Customer Service, July 21, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: BG
Verified Purchase:Yes
This oven is excellent all around. Pizza, chicken, fries, etc. awesome!!!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: dkk
Verified Purchase:Yes
This is a great air fryer. I bought this to replace my older Breville Smart Oven and also so that I could have an air fryer without having to buy a separate air fryer. I loved the idea of the combination toaster, oven and air fryer, however, I found that the toaster function is lacking and that it takes a very long time to toast bread compared to my other Breville. Other than that, it’s a really good product.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
4
Hoping it lasts longer than 1.5 years like last 1
on December 23, 2020
Posted by: L Williams
Verified Purchase:Yes
The only reason I am having to buy another Breville Toaster Oven, is our last Breville Toaster Oven is broken! The door shutting sensor is broken and the baking function only works for 10 minutes then shuts off :( . It would cost too much $$ to ship is somewhere, then pay a flat fee for it to be "looked" at and may or may not be able to fix.
Response from breville.comBy Consumer Support, December 24, 2020
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV201224-RS-2 ? Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Written by a customer while visiting breville.com
Posted by: Noshoos
Verified Purchase:Yes
I absolutely love this Smart Oven and use it almost every day. Great job air-frying, toasting, baking, re-heating and more! The only reason I cannot give it 5 stars is because replacement parts are not available for this model as they are for the larger air fryer. I don’t understand why Breville has not made these options available since I think this Smart Oven is a much better option (smaller footprint and only 1 function less than the larger air fryer). C’mon Breville - this is a great product - just provide me with an option for a few extra parts!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: David B.
Verified Purchase:Yes
Excellent product with one exception. It doesn't make toast or brown bagels without effort. Air fry feature is really good in making potato fries and in cooking multiple items like fish and vegetables at the same time. I also wish it had a wider range of temperature control so I can proof bread. This feature is available on the most expensive unit, but it is still just a temperature.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Sheila
Verified Purchase:Yes
I like all of the functions, except the toast function. Selecting the darkest shade for toast produces no color on the bread but the bread does have a crunch. I don't have room on my counter for a separate toaster, but wish I did.
I would recommend this to a friend!
Written by a customer while visiting breville.com