Customer reviews from kitchenaid.com
KitchenAid - 27" Smart Built-In Electric Double Wall Oven with Assisted Cooking Modes - Stainless Steel
Average customer rating
4
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
12
4 Stars
12
3 Stars
1
2 Stars
1
1 Star
3
72%of customers recommend this product.
(
18 out of
25)
Customer Reviews for KitchenAid - 27" Smart Built-In Electric Double Wall Oven with Assisted Cooking Modes - Stainless Steel
Customer Rating
1
Smart Oven
on March 22, 2026
Posted by: Carol 140 IQ
from Tampa , Fl.
[This review was collected as part of a promotion.] This oven is so smart that it evades every attempt to figure out how to use it.
the instructions I downloaded and printed from the internet are too vague to be any help.
the instructions I downloaded and printed from the internet are too vague to be any help.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 25, 2026
Hello,
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6421B6d60D
Instagram: http://spr.ly/6422B6d60E
Live Chat: http://spr.ly/6423B6d601 (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 938333.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6424B6d60G
http://spr.ly/6425B6d60H
http://spr.ly/6426B6d60y
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6421B6d60D
Instagram: http://spr.ly/6422B6d60E
Live Chat: http://spr.ly/6423B6d601 (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 938333.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6424B6d60G
http://spr.ly/6425B6d60H
http://spr.ly/6426B6d60y
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
27 inch double wall oven KOED727SPS needs work
on March 21, 2026
Posted by: JonBaker
I bought this oven in early January 2026. It is the 27 inch double wall oven KOED727SPS model. It took me several weeks before I was able to eliminate the burned something smell coming out. The trick was to run one full self cleaning cycle (3 hrs) on each oven. Many of my recipes require changing the cooking temperature throughout the baking/broiling processing. The menu does not allow midstream changes to the baking temperature, You have to cancel everything and start over for each phase. It would be useful to be able to modify the baking temperature after say 10 min and for the software to record the actual sequence including bake and broil changes. It would also be useful to be able to manually program a complete baking/broiling/cooling/warming program. It would be useful for the oven to display the actual oven temperatures even if they are averaged over 10 to 30 seconds. I don't like the broil temperature settings. I suggest allowing the settings for each of the three ranges to be settable by the user in Settings. Generally, I find the broil settings way too hot. The first few times I used the oven to bake, it took 18 minutes to reach 350F. This compares to 6 minutes in my 50 year old back-up oven. However, I discovered that if I warmed up the oven with 5 to 6 minutes of high broil, then the oven reached my desired baking temperature right after I switched to bake, You could exploit this to reach the baking temperature faster. I have used the warming and proofing functions. I have not used any convection functions yet. Generally, the time it takes to prepare the carb portion of our meals does not need the speed of the convection functions, However I could see using them in preparing meals for a large party. The beeper could be much louder. I would like a better Air fryer basket and rack, Frigidaire has exactly the design I want. The drippings fall through a hole in the rack to a pan(not provided) on the rack below. Hence there is no need to wash the upper rack. I do not know whether the Frigidaire Air Fry rack will fit in my oven. I do not own a microwave oven and never will.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
USING
on March 18, 2026
Posted by: Redwine pinole
from Pinole ca
[This review was collected as part of a promotion.] Instruction are very limited. Can't fine an example on U-tube. Your web sight should have a video showing how to use.
Need better instructions. Kitchaid is a good product.
Need better instructions. Kitchaid is a good product.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
One of the best decisions we ever made
on March 13, 2026
Posted by: Brian17
from Tennessee
[This review was collected as part of a promotion.] I can’t tell you how pleased I am we are with our new oven. It has a ton of features we never had before. It cooks so much better than our last oven. It is one of the best decisions we ever made and should have bought it a long time ago. So pleased with its look and performance, can’t wait to cook with it today.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
overall impressions
on March 11, 2026
Posted by: nom de plume
[This review was collected as part of a promotion.] Quality is really good and what I expect of KitchenAid. I'm finding it less user friendly because of all the settings and lack of an instruction book which I could use quickly, rather than having to use the internet to find an answer to an issue. It is not an intuitive appliance. I am learning as I go along! I also wish time timer signal was louder. Have it set to the Max, but unless you are close by in the room you won't here it. Big disadvantage...
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful ovens!
on March 11, 2026
Posted by: Denham
from Conway, Arkansas
[This review was collected as part of a promotion.] I have really enjoyed these ovens. The built in operational features are great, although there is very little instruction on how to use them. Im a bit concerned about keeping them clean. We’ve haven’t cooked anything that we thought should have dropped but there is already a stain on the bottom of the top oven and I can’t remove it no matter what I do. Very frustrating.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
My KitchenAid Double Oven
on March 2, 2026
Posted by: LA/CA
from Los Agneles, CA
[This review was collected as part of a promotion.] I bought this a little over a month ago and still getting used to it. The user manual is not informative as well as online information. The preheat and cooking time sound is just a click which is not very useful. I've always had KitchenAid appliances and given time I'm sure I'll enjoy it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Easy to use
on February 26, 2026
Posted by: Amy in WI
from Wisconsin
[This review was collected as part of a promotion.] I purchased these ovens after my Viking ovens failed. I am enjoying these new ovens. I have a small space for these (26.5"). Despite that, these have a great deal more space than I previously had. There are many features that I have yet to explore.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com