Customer reviews from kitchenaid.com
KitchenAid - 27" Smart Built-In Electric Double Wall Oven with Assisted Cooking Modes - Stainless Steel
Average customer rating
3.9
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
4
4 Stars
8
3 Stars
0
2 Stars
0
1 Star
2
64%of customers recommend this product.
(
9 out of
14)
Customer Reviews for KitchenAid - 27" Smart Built-In Electric Double Wall Oven with Assisted Cooking Modes - Stainless Steel
Customer Rating
4
Beautiful ovens!
on March 11, 2026
Posted by: Denham
from Conway, Arkansas
[This review was collected as part of a promotion.] I have really enjoyed these ovens. The built in operational features are great, although there is very little instruction on how to use them. Im a bit concerned about keeping them clean. We’ve haven’t cooked anything that we thought should have dropped but there is already a stain on the bottom of the top oven and I can’t remove it no matter what I do. Very frustrating.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
One of the best decisions we ever made
on March 13, 2026
Posted by: Brian17
from Tennessee
[This review was collected as part of a promotion.] I can’t tell you how pleased I am we are with our new oven. It has a ton of features we never had before. It cooks so much better than our last oven. It is one of the best decisions we ever made and should have bought it a long time ago. So pleased with its look and performance, can’t wait to cook with it today.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
USING
on March 18, 2026
Posted by: Redwine pinole
from Pinole ca
[This review was collected as part of a promotion.] Instruction are very limited. Can't fine an example on U-tube. Your web sight should have a video showing how to use.
Need better instructions. Kitchaid is a good product.
Need better instructions. Kitchaid is a good product.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
27 inch double wall oven KOED727SPS needs work
on March 21, 2026
Posted by: JonBaker
I bought this oven in early January 2026. It is the 27 inch double wall oven KOED727SPS model. It took me several weeks before I was able to eliminate the burned something smell coming out. The trick was to run one full self cleaning cycle (3 hrs) on each oven. Many of my recipes require changing the cooking temperature throughout the baking/broiling processing. The menu does not allow midstream changes to the baking temperature, You have to cancel everything and start over for each phase. It would be useful to be able to modify the baking temperature after say 10 min and for the software to record the actual sequence including bake and broil changes. It would also be useful to be able to manually program a complete baking/broiling/cooling/warming program. It would be useful for the oven to display the actual oven temperatures even if they are averaged over 10 to 30 seconds. I don't like the broil temperature settings. I suggest allowing the settings for each of the three ranges to be settable by the user in Settings. Generally, I find the broil settings way too hot. The first few times I used the oven to bake, it took 18 minutes to reach 350F. This compares to 6 minutes in my 50 year old back-up oven. However, I discovered that if I warmed up the oven with 5 to 6 minutes of high broil, then the oven reached my desired baking temperature right after I switched to bake, You could exploit this to reach the baking temperature faster. I have used the warming and proofing functions. I have not used any convection functions yet. Generally, the time it takes to prepare the carb portion of our meals does not need the speed of the convection functions, However I could see using them in preparing meals for a large party. The beeper could be much louder. I would like a better Air fryer basket and rack, Frigidaire has exactly the design I want. The drippings fall through a hole in the rack to a pan(not provided) on the rack below. Hence there is no need to wash the upper rack. I do not know whether the Frigidaire Air Fry rack will fit in my oven. I do not own a microwave oven and never will.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Smart Oven
on March 22, 2026
Posted by: Carol 140 IQ
from Tampa , Fl.
[This review was collected as part of a promotion.] This oven is so smart that it evades every attempt to figure out how to use it.
the instructions I downloaded and printed from the internet are too vague to be any help.
the instructions I downloaded and printed from the internet are too vague to be any help.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 25, 2026
Hello,
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6421B6d60D
Instagram: http://spr.ly/6422B6d60E
Live Chat: http://spr.ly/6423B6d601 (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 938333.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6424B6d60G
http://spr.ly/6425B6d60H
http://spr.ly/6426B6d60y
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6421B6d60D
Instagram: http://spr.ly/6422B6d60E
Live Chat: http://spr.ly/6423B6d601 (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 938333.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6424B6d60G
http://spr.ly/6425B6d60H
http://spr.ly/6426B6d60y
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Great features, if only it worked (brand new) !!
on March 27, 2026
Posted by: Scotto Wilsoni
from Morristown, NJ
[This review was collected as part of a promotion.] I bought it just about 1 month ago, and after it was installed, we turned on the circuit breaker, the clock appeared on the control panel, and the oven lights worked. Check !! But when we tried to preheat either (top or bottom) of the ovens, nada, just a couple of error codes (F1F5). Having registered our oven with KitchenAid, and signed up for an extended service plan, I contacted KitchenAid for a service call, and they set me up with a visit by DanMarc, their authorized provider in the NY/NJ area. The repairman put the oven through several tests and then declared that he could not repair it that day, and we needed three repair parts. He checked and said they were all on back order with no expected arrival date. To make us fee better (??), he said we should check back in with DanMarc in two weeks, as if they might be in stock by then. He also said that our model oven was fairly new, yet he did not remember these part EVER being in stock! Fast forward, we have been on the phone calling KitchenAid and Whirlpool (corporate parent) and spending countless hours on musical hold looking for an explanation from anyone. I finally found ANOTHER phone number for KitchenAid (answered as Whirlpool by phone robot) and after a short hold (about 40 minutes) I connected with Nikita, who sent us the full text of the KitchenAid warranty, and promised us an answer about our parts in 10 business days, which will be Monday, 3/30/26. Nothing yet, but we are holding our breath! I will happily submit a new review, once this repair issue is resolved.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 30, 2026
Thank you for sharing your experience with us. We apologize for the concerns regarding F1E5 Error code that you are experiencing with your Wall Oven.
Please see the following for some troubleshooting information:
Reset power to the product:
There may be a problem with the Microwave Inverter, Magnetron Tube, or the associated wiring.
Power unit down by turning off the circuit breaker(s) for one (1) minute.
Power unit up by turning on the circuit breaker(s).
Monitor the oven for one (1) minute to ensure the error code does not display again.
Verify oven operation.
If the troubleshooting information does not resolve the issue, service is available through our website at: http://spr.ly/6424B6YhcK
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6425B6Yhcz
Instagram: http://spr.ly/6426B6YhcM
Live Chat: http://spr.ly/6427B6Yhc3 (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 941054.
We’re looking forward to hearing from you.
Marie Q
Please see the following for some troubleshooting information:
Reset power to the product:
There may be a problem with the Microwave Inverter, Magnetron Tube, or the associated wiring.
Power unit down by turning off the circuit breaker(s) for one (1) minute.
Power unit up by turning on the circuit breaker(s).
Monitor the oven for one (1) minute to ensure the error code does not display again.
Verify oven operation.
If the troubleshooting information does not resolve the issue, service is available through our website at: http://spr.ly/6424B6YhcK
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6425B6Yhcz
Instagram: http://spr.ly/6426B6YhcM
Live Chat: http://spr.ly/6427B6Yhc3 (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 941054.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com