Customer reviews from kitchenaid.com
KitchenAid - 27" Smart Built-In Electric Double Wall Oven with Assisted Cooking Modes - Stainless Steel
Average customer rating
4
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
12
4 Stars
12
3 Stars
1
2 Stars
1
1 Star
3
72%of customers recommend this product.
(
18 out of
25)
Customer Reviews for KitchenAid - 27" Smart Built-In Electric Double Wall Oven with Assisted Cooking Modes - Stainless Steel
Customer Rating
5
Good looking and efficient.
on September 1, 2026
Posted by: eva57
[This review was collected as part of a promotion.] I love my double oven, besides being very good looking , cooking with it has been great!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The perfect oven for all around baking!
on September 1, 2026
Posted by: FAVORITES
[This review was collected as part of a promotion.] OVEN works fantastic. Oven Cooks food evenly and perfectly
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Nice oven, no documentation
on July 24, 2026
Posted by: Bobintx
[This review was collected as part of a promotion.] Seems to perform well. Operation of its major features is not documented anywhere. No “how to” videos or instructions posted anywhere. It seems to do a lot, but no documentation makes its use confusing.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on July 23, 2026
Posted by: Troy L
[This review was collected as part of a promotion.] The volume is so low on the timer we cannot hear it.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Does what you want an oven to do
on July 23, 2026
Posted by: Beachie78
[This review was collected as part of a promotion.] Oven performs the functions well. It has a lot of useful features that I use.
Negatives are the oven programming occasionally cancels when I open the oven to check the contents, and the timer buzzer is so faint as to be effectively useless
Negatives are the oven programming occasionally cancels when I open the oven to check the contents, and the timer buzzer is so faint as to be effectively useless
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Double Ovens
on July 5, 2026
Posted by: JuliusC.
[This review was collected as part of a promotion.] very happy with my double ovens. everything works well...except for the timer bell which is NOT very loud, even when turned to high.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Timer is far too quiet! Stay away
on June 23, 2026
Posted by: Kristenthesmurf
from Ontario
So disappointed, this is a new model or else I would have known to avoid. U can’t hear the timer go off! I have reached out to kitchenaid for a fix, no response. Tried the store we purchased it from, they offered me a new one, but even the one In their showroom has the same problem. High tech new model, yet the most basic feature makes it unusable!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Social Team, Consumer Care, June 24, 2026
Hello Kristen! We are so sorry we have let you down. KitchenAid takes pride in our products and service, and we apologize that we did not meet those expectations. We would love to look into this for you! Kindly e-mail us at CanadaSocial@KitchenAid.com with your model and serial number, phone number, and case #979854 with a brief description of your concern. We look forward to hearing from you! - Alisha
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Great features, if only it worked (brand new) !!
on March 27, 2026
Posted by: Scotto Wilsoni
from Morristown, NJ
[This review was collected as part of a promotion.] I bought it just about 1 month ago, and after it was installed, we turned on the circuit breaker, the clock appeared on the control panel, and the oven lights worked. Check !! But when we tried to preheat either (top or bottom) of the ovens, nada, just a couple of error codes (F1F5). Having registered our oven with KitchenAid, and signed up for an extended service plan, I contacted KitchenAid for a service call, and they set me up with a visit by DanMarc, their authorized provider in the NY/NJ area. The repairman put the oven through several tests and then declared that he could not repair it that day, and we needed three repair parts. He checked and said they were all on back order with no expected arrival date. To make us fee better (??), he said we should check back in with DanMarc in two weeks, as if they might be in stock by then. He also said that our model oven was fairly new, yet he did not remember these part EVER being in stock! Fast forward, we have been on the phone calling KitchenAid and Whirlpool (corporate parent) and spending countless hours on musical hold looking for an explanation from anyone. I finally found ANOTHER phone number for KitchenAid (answered as Whirlpool by phone robot) and after a short hold (about 40 minutes) I connected with Nikita, who sent us the full text of the KitchenAid warranty, and promised us an answer about our parts in 10 business days, which will be Monday, 3/30/26. Nothing yet, but we are holding our breath! I will happily submit a new review, once this repair issue is resolved.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 30, 2026
Thank you for sharing your experience with us. We apologize for the concerns regarding F1E5 Error code that you are experiencing with your Wall Oven.
Please see the following for some troubleshooting information:
Reset power to the product:
There may be a problem with the Microwave Inverter, Magnetron Tube, or the associated wiring.
Power unit down by turning off the circuit breaker(s) for one (1) minute.
Power unit up by turning on the circuit breaker(s).
Monitor the oven for one (1) minute to ensure the error code does not display again.
Verify oven operation.
If the troubleshooting information does not resolve the issue, service is available through our website at: http://spr.ly/6424B6YhcK
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6425B6Yhcz
Instagram: http://spr.ly/6426B6YhcM
Live Chat: http://spr.ly/6427B6Yhc3 (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 941054.
We’re looking forward to hearing from you.
Marie Q
Please see the following for some troubleshooting information:
Reset power to the product:
There may be a problem with the Microwave Inverter, Magnetron Tube, or the associated wiring.
Power unit down by turning off the circuit breaker(s) for one (1) minute.
Power unit up by turning on the circuit breaker(s).
Monitor the oven for one (1) minute to ensure the error code does not display again.
Verify oven operation.
If the troubleshooting information does not resolve the issue, service is available through our website at: http://spr.ly/6424B6YhcK
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6425B6Yhcz
Instagram: http://spr.ly/6426B6YhcM
Live Chat: http://spr.ly/6427B6Yhc3 (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 941054.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com