Customer reviews from kitchenaid.com
KitchenAid - 27 inch Smart Built-In Electric Double Wall Combination with Microwave and Assisted Cooking Modes - Stainless Steel
Average customer rating
3.8
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
11
4 Stars
4
3 Stars
5
2 Stars
1
1 Star
3
75%of customers recommend this product.
(
15 out of
20)
Customer Reviews for KitchenAid - 27 inch Smart Built-In Electric Double Wall Combination with Microwave and Assisted Cooking Modes - Stainless Steel
Customer Rating
2
Good looking but with low performance
on February 4, 2026
Posted by: CookWell
[This review was collected as part of a promotion.] The microwave is not powerful enough and needs more than a minute to get a hot glass of water or milk. Even my previous 20+ year old Kitchenaid combo oven had a poor microwave but was probably just a little better than this one. I think the microwave is only 900W and hence not quick at heating. There are some things like making papadums which no longer work with the microwave even after 3 minutes!
The knobs are sometimes don't work very well and the touch screen UI is also a but awkward to use.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 5, 2026
We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your KitchenAid® Microwave, and we'd love the opportunity to chat more and help resolve your concerns.
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #913326.
We’re looking forward to hearing from you.
Marie Q
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #913326.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Microwave problems
on January 19, 2026
Posted by: Mark123456789
from Colorado Springs, Colorado
[This review was collected as part of a promotion.] Having intermittent problems with the microwave. Currently waiting on getting a new control board installed.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love it!
on January 14, 2026
Posted by: Cfsmitty
from Elkview WV
[This review was collected as part of a promotion.] My oven was installed on Christmas Eve. The next day I was preparing Christmas dinner and the features this oven offers are awesome and made the dinner preparations so easy. I’m still amazed and learning the features it offers.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
we Love our new Kitchenaid combo wall oven!
on January 1, 2026
Posted by: Lisa398
from St. Louis , Mo.
[This review was collected as part of a promotion.] It has so many features and especially the convection baking feature as things cook so evenly. Very quiet cooking too. Easy to read dials and big clock that we can view from our family room. The microwave is a larger size than we had before making it easy to heat more items at once.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the Design
on December 22, 2025
Posted by: Mike the Chef
from California
[This review was collected as part of a promotion.] I bought this combo oven and microwave about a month ago. My wife and I love the unit! The design is great; the features are excellent; super easy to use. I would highly recommend it to my friends and relatives.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great modern oven.
on December 17, 2025
Posted by: DDJack
from Houston, Tx
[This review was collected as part of a promotion.] Bought this to replace non working oven. Did get just before thanksgiving and made Thanksgiving dinner. It roasted Turkey perfectly with convention cook. Still learning all the features. On complaint is that the sound for timers, oven at temp, and cooking complete are a little too quiet. Cannot hear unless close to oven.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
looks great and is extremely quiet
on December 15, 2025
Posted by: Adam M
from Pineville LA
[This review was collected as part of a promotion.] got the microwave & oven installed mid November. Very please with install and performance. only draw backs is the alarms to tell you your food is done are too quiet. if your not close to the oven you will not hear them go off. Also we have a gremlin in ours every few night it just turns on the lights and clicks a few times. it does this for a few hours. thankfully it hasnt done this while cooking but overall we love the new microwave and oven
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Smart Microwave and Oven Combo
on November 24, 2025
Posted by: Yvonne45
from Los Angeles, California
[This review was collected as part of a promotion.] I replaced this new oven combo with my old oven, which I had bought about 30 years ago. What a difference. It feels like culture shock. I did not have to read the user manual. Every feature feels intuitive to use.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com