Customer reviews from kitchenaid.com
KitchenAid - 27 inch Smart Built-In Electric Double Wall Combination with Microwave and Assisted Cooking Modes - Stainless Steel
Average customer rating
3.9
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
11
4 Stars
5
3 Stars
5
2 Stars
1
1 Star
2
80%of customers recommend this product.
(
16 out of
20)
Customer Reviews for KitchenAid - 27 inch Smart Built-In Electric Double Wall Combination with Microwave and Assisted Cooking Modes - Stainless Steel
Customer Rating
4
Looks great!
on September 15, 2026
Posted by: SKCB66
[This review was collected as part of a promotion.] Looks great. But, at the cost of ease of use. I had a 10+ yrs. old KA wall oven and microwave....so much more intuitive! Two knobs is all you get for 2 different ovens! Where to start? Can barely hear when microwave is done.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Old school appliances are far more reliable
on July 23, 2026
Posted by: Cmm5806
[This review was collected as part of a promotion.] unfortunately we bought this site unseen. I would have not have picked anything with a touch screen. The humidity sensor and mother board had to be replaced several weeks after installation. Very disappointing. I have had the repair man out twice. My previous wall oven lasted 20 years without service
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the probe and assisted cooking
on July 23, 2026
Posted by: Sfcookpro
[This review was collected as part of a promotion.] I love the assisted cooking with a probe feature. I am cooking delicious salmon filets and never worrying about under or overcooking them.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Easy to use
on March 23, 2026
Posted by: Crokerman
from Chicago Suburbs
[This review was collected as part of a promotion.] Easy to use and understand the controls, great features, latest innovation and the App is a great addition to managing cooking
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love itI
on March 21, 2026
Posted by: Haslet girl
from Haslet, Tx
[This review was collected as part of a promotion.] I had this a couple of months and love the way it all works.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Microwave does not heat and shows error message
on March 16, 2026
Posted by: ikiddo
from California
After a month of use, the microwave does not heat. The issue can happen several times and randomly in the day. After several repairs the microwave shows an error message and cannot be used at all. Very disappointed of the quality of both product and the service. I’ve seen several people have the same issue of the microwave. Do not recommend this product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 20, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with the microwave not heating on your Wall Oven and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 935973.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 935973.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Oven/microwave combo with many functions
on March 14, 2026
Posted by: optimum
from Paramus, NJ
[This review was collected as part of a promotion.] I bought this about 3 weeks ago.
Only one dial for both the oven and microwave operation.
Works well but really wish there was a physical manual to refer to, rather than "on line" manual. It would make it so much easier to learn how to use the various functions. There are many functions that I would like to learn how to use, but having to refer to an on-line manual is a pain! I would be so pleased if I could obtain a physical manual. I am still trying to figure out how to use the microwave when I have been baking something in the oven for awhile. It is frustrating.
Only one dial for both the oven and microwave operation.
Works well but really wish there was a physical manual to refer to, rather than "on line" manual. It would make it so much easier to learn how to use the various functions. There are many functions that I would like to learn how to use, but having to refer to an on-line manual is a pain! I would be so pleased if I could obtain a physical manual. I am still trying to figure out how to use the microwave when I have been baking something in the oven for awhile. It is frustrating.
Both the oven and the microwave work well however it will be a trial and error situation for me.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good Features BUT Improvements needed!
on March 13, 2026
Posted by: Our oven 26
from Houston, TX
[This review was collected as part of a promotion.] You should expect more clarity at the price point of this oven. Specifically, there is a lack of explanation provided with the unit to navigate the many modes. Everything is "trial and error". While the microwave has good convection mode, doesn't effectively replace an air fryer as promoted. Not to mention, the 900W microwave power is puny (convection boosts wattage but this doesn't help standard micro heating) compared to most basic microwaves
that provide minimum 1000W. Recommend at least 1200W.
Recommend an increase in the sound level when completed cooking time expires. Current max cannot be heard oven other prep such as a simple mixer or the like.
that provide minimum 1000W. Recommend at least 1200W.
Recommend an increase in the sound level when completed cooking time expires. Current max cannot be heard oven other prep such as a simple mixer or the like.
Written by a customer while visiting kitchenaid.com