Customer reviews from kitchenaid.com
KitchenAid - 27" Smart Built-In Electric Double Wall Combination with Microwave and Assisted Cooking Modes - Stainless Steel
Average customer rating
3.8
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
10
4 Stars
4
3 Stars
4
2 Stars
1
1 Star
3
74%of customers recommend this product.
(
14 out of
19)
Customer Reviews for KitchenAid - 27" Smart Built-In Electric Double Wall Combination with Microwave and Assisted Cooking Modes - Stainless Steel
Customer Rating
4
looks great and is extremely quiet
on December 15, 2025
Posted by: Adam M
from Pineville LA
[This review was collected as part of a promotion.] got the microwave & oven installed mid November. Very please with install and performance. only draw backs is the alarms to tell you your food is done are too quiet. if your not close to the oven you will not hear them go off. Also we have a gremlin in ours every few night it just turns on the lights and clicks a few times. it does this for a few hours. thankfully it hasnt done this while cooking but overall we love the new microwave and oven
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
we Love our new Kitchenaid combo wall oven!
on January 1, 2026
Posted by: Lisa398
from St. Louis , Mo.
[This review was collected as part of a promotion.] It has so many features and especially the convection baking feature as things cook so evenly. Very quiet cooking too. Easy to read dials and big clock that we can view from our family room. The microwave is a larger size than we had before making it easy to heat more items at once.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Microwave problems
on January 19, 2026
Posted by: Mark123456789
from Colorado Springs, Colorado
[This review was collected as part of a promotion.] Having intermittent problems with the microwave. Currently waiting on getting a new control board installed.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
No manual or instructions for this unit
on February 15, 2026
Posted by: Badserviceexperience
from California
[This review was collected as part of a promotion.] this is a replacement for our failed unit that only lasted 13 months and could not be repaired. So I would not advise anyone to buy this. The only reason we did is that it is all that fits in our kitchen cupboards. Customer service for whirlpool and Kitchenaide is below average
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 17, 2026
Hello,
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6426hb5sq
Instagram: http://spr.ly/6428hb5ss
Live Chat: http://spr.ly/6429hb5st (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #920492.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, Air Fry Quick Reference Guide, and Owners Manual :
http://spr.ly/6420hb5sQ
http://spr.ly/6421hb5sv
http://spr.ly/6422hb5sa
http://spr.ly/6423hb5sx
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6426hb5sq
Instagram: http://spr.ly/6428hb5ss
Live Chat: http://spr.ly/6429hb5st (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #920492.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, Air Fry Quick Reference Guide, and Owners Manual :
http://spr.ly/6420hb5sQ
http://spr.ly/6421hb5sv
http://spr.ly/6422hb5sa
http://spr.ly/6423hb5sx
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Microwave does not heat and shows error message
on March 16, 2026
Posted by: ikiddo
from California
After a month of use, the microwave does not heat. The issue can happen several times and randomly in the day. After several repairs the microwave shows an error message and cannot be used at all. Very disappointed of the quality of both product and the service. I’ve seen several people have the same issue of the microwave. Do not recommend this product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 20, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with the microwave not heating on your Wall Oven and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 935973.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 935973.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Smart Microwave and Oven Combo
on November 24, 2025
Posted by: Yvonne45
from Los Angeles, California
[This review was collected as part of a promotion.] I replaced this new oven combo with my old oven, which I had bought about 30 years ago. What a difference. It feels like culture shock. I did not have to read the user manual. Every feature feels intuitive to use.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great modern oven.
on December 17, 2025
Posted by: DDJack
from Houston, Tx
[This review was collected as part of a promotion.] Bought this to replace non working oven. Did get just before thanksgiving and made Thanksgiving dinner. It roasted Turkey perfectly with convention cook. Still learning all the features. On complaint is that the sound for timers, oven at temp, and cooking complete are a little too quiet. Cannot hear unless close to oven.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the Design
on December 22, 2025
Posted by: Mike the Chef
from California
[This review was collected as part of a promotion.] I bought this combo oven and microwave about a month ago. My wife and I love the unit! The design is great; the features are excellent; super easy to use. I would highly recommend it to my friends and relatives.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com