Customer reviews from kitchenaid.com
KitchenAid - 27" Smart Built-In Electric Double Wall Combination with Microwave and Assisted Cooking Modes - Stainless Steel
Average customer rating
3.8 out of 5
3.8
(22 Reviews)
Open Ratings Snapshot
Rating breakdown 22 reviews
5 Stars
10
4 Stars
4
3 Stars
4
2 Stars
1
1 Star
3
74%of customers recommend this product. 
(
14 out of 19
)
Best Buy Privacy Policy
Customer Reviews for KitchenAid - 27" Smart Built-In Electric Double Wall Combination with Microwave and Assisted Cooking Modes - Stainless Steel
Customer Rating
5 out of 5
5
Love it!
on January 14, 2026
Posted by: Cfsmitty
from Elkview WV
[This review was collected as part of a promotion.] My oven was installed on Christmas Eve. The next day I was preparing Christmas dinner and the features this oven offers are awesome and made the dinner preparations so easy. I’m still amazed and learning the features it offers.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2 out of 5
2
Good looking but with low performance
on February 4, 2026
Posted by: CookWell
[This review was collected as part of a promotion.] The microwave is not powerful enough and needs more than a minute to get a hot glass of water or milk. Even my previous 20+ year old Kitchenaid combo oven had a poor microwave but was probably just a little better than this one. I think the microwave is only 900W and hence not quick at heating. There are some things like making papadums which no longer work with the microwave even after 3 minutes!
The knobs are sometimes don't work very well and the touch screen UI is also a but awkward to use.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 5, 2026
We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your KitchenAid® Microwave, and we'd love the opportunity to chat more and help resolve your concerns.
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #913326.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1 out of 5
1
Microwave quit working 31 days after install
on February 24, 2026
Posted by: Parks7
from Gilroy CA
[This review was collected as part of a promotion.] Not happy. Install has not called to schedule appt to ck unit.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 26, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 925539.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
Excellent Product
on March 1, 2026
Posted by: DodgerGreg
from Huntington Beach CA
[This review was collected as part of a promotion.] We bought this unit as a replacement and it is easy to use, high quality and nice looking. The guides are well written and clear.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
A great appliance
on March 1, 2026
Posted by: CaptainScoots
from Hawaii
[This review was collected as part of a promotion.] We had to replace our existing KitchenAid wall oven after 18 years of great use.
We ordered the latest model of KitchenAids similar model and couldn't be happier with this purchase. We know appliances nowadays are known to be unreliable so we stuck with KitchenAid as they are proven to go the distance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
Looks great in my kitchen. Need to learn it.
on March 2, 2026
Posted by: Ojitos
from Las Cruces, NM
[This review was collected as part of a promotion.] Just had it installed last week by a contractor. Need to learn it. Wished the instructions were a little more easier to understand. Especially for air fryer.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3 out of 5
3
Customer service lacking
on March 6, 2026
Posted by: Overlooked genereration
[This review was collected as part of a promotion.] I have tried multiple times to get a written operating/owners manual with NO luck. I was told I would be mailed one Nothing. I think for what I paid for this unit, and I’d like to have a printed manual it wouldn’t be a problem.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4 out of 5
4
No instruction manual
on March 6, 2026
Posted by: Lisa22 blue
from Oklahoma
[This review was collected as part of a promotion.] We did not receive an instruction manual. There was something online and some kind of quick set up but so much I have not learned how to use. I've now been using it for about 6 weeks. I can barely hear the timer. Maybe there is a way to adjust the volume but if so it's not evident.
Written by a customer while visiting kitchenaid.com
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