Customer reviews from kitchenaid.com
KitchenAid - 27" Smart Built-In Electric Double Wall Combination with Microwave and Assisted Cooking Modes - Stainless Steel
Average customer rating
3.8
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
7
4 Stars
3
3 Stars
3
2 Stars
1
1 Star
2
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for KitchenAid - 27" Smart Built-In Electric Double Wall Combination with Microwave and Assisted Cooking Modes - Stainless Steel
Customer Rating
1
No manual or instructions for this unit
on February 15, 2026
Posted by: Badserviceexperience
from California
[This review was collected as part of a promotion.] this is a replacement for our failed unit that only lasted 13 months and could not be repaired. So I would not advise anyone to buy this. The only reason we did is that it is all that fits in our kitchen cupboards. Customer service for whirlpool and Kitchenaide is below average
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 17, 2026
Hello,
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6426hb5sq
Instagram: http://spr.ly/6428hb5ss
Live Chat: http://spr.ly/6429hb5st (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #920492.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, Air Fry Quick Reference Guide, and Owners Manual :
http://spr.ly/6420hb5sQ
http://spr.ly/6421hb5sv
http://spr.ly/6422hb5sa
http://spr.ly/6423hb5sx
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6426hb5sq
Instagram: http://spr.ly/6428hb5ss
Live Chat: http://spr.ly/6429hb5st (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #920492.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, Air Fry Quick Reference Guide, and Owners Manual :
http://spr.ly/6420hb5sQ
http://spr.ly/6421hb5sv
http://spr.ly/6422hb5sa
http://spr.ly/6423hb5sx
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Microwave quit working 31 days after install
on February 24, 2026
Posted by: Parks7
from Gilroy CA
[This review was collected as part of a promotion.] Not happy. Install has not called to schedule appt to ck unit.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 26, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 925539.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 925539.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent Product
on March 1, 2026
Posted by: DodgerGreg
from Huntington Beach CA
[This review was collected as part of a promotion.] We bought this unit as a replacement and it is easy to use, high quality and nice looking. The guides are well written and clear.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A great appliance
on March 1, 2026
Posted by: CaptainScoots
from Hawaii
[This review was collected as part of a promotion.] We had to replace our existing KitchenAid wall oven after 18 years of great use.
We ordered the latest model of KitchenAids similar model and couldn't be happier with this purchase. We know appliances nowadays are known to be unreliable so we stuck with KitchenAid as they are proven to go the distance.
We ordered the latest model of KitchenAids similar model and couldn't be happier with this purchase. We know appliances nowadays are known to be unreliable so we stuck with KitchenAid as they are proven to go the distance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Looks great in my kitchen. Need to learn it.
on March 2, 2026
Posted by: Ojitos
from Las Cruces, NM
[This review was collected as part of a promotion.] Just had it installed last week by a contractor. Need to learn it. Wished the instructions were a little more easier to understand. Especially for air fryer.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Customer service lacking
on March 6, 2026
Posted by: Overlooked genereration
[This review was collected as part of a promotion.] I have tried multiple times to get a written operating/owners manual with NO luck. I was told I would be mailed one Nothing. I think for what I paid for this unit, and I’d like to have a printed manual it wouldn’t be a problem.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
No instruction manual
on March 6, 2026
Posted by: Lisa22 blue
from Oklahoma
[This review was collected as part of a promotion.] We did not receive an instruction manual. There was something online and some kind of quick set up but so much I have not learned how to use. I've now been using it for about 6 weeks. I can barely hear the timer. Maybe there is a way to adjust the volume but if so it's not evident.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great Oven so far, weak microwave!
on March 11, 2026
Posted by: Bobo211
from Dallas, Tx
[This review was collected as part of a promotion.] The oven performance has been a big upgrade, other than the door being loose at one hinge and the front not being attached properly(Lowes is sending an entire new unit) so that is a little frustrating, but it still performs well.
On the other hand the microwave is very under powered! Possibly because it can also be used as an oven/airfryer, so maybe that is the trade off. It's taking a while to adjust from the power of our old unit. If it is a 900 watt microwave it doesn't seem to perform that way???? Maybe the replacement will be better.
On the other hand the microwave is very under powered! Possibly because it can also be used as an oven/airfryer, so maybe that is the trade off. It's taking a while to adjust from the power of our old unit. If it is a 900 watt microwave it doesn't seem to perform that way???? Maybe the replacement will be better.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com