Customer reviews from kitchenaid.com
KitchenAid - 27 inch Smart Built-In Electric Double Wall Combination with Microwave and Assisted Cooking Modes - Stainless Steel
Average customer rating
4 out of 5
4
(36 Reviews)
Open Ratings Snapshot
Rating breakdown 36 reviews
5 Stars
18
4 Stars
7
3 Stars
6
2 Stars
2
1 Star
3
83%of customers recommend this product. 
(
25 out of 30
)
Best Buy Privacy Policy
Customer Reviews for KitchenAid - 27 inch Smart Built-In Electric Double Wall Combination with Microwave and Assisted Cooking Modes - Stainless Steel
Customer Rating
1 out of 5
1
horrible electronics
on November 3, 2026
Posted by: No words to describe
[This review was collected as part of a promotion.] The electronics are horrible. If I use both oven and microwave at same time, one will shut down or the entire unit shuts down. Microwave is underpowered, wont even pop popcorn. Oven would be fine if it wouldnt just shut down if I open the door to check on food. I am awaiting a new motherboard from repairs, but I am skeptical
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, November 3, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with motherboard/control panel in your KitchenAid® Wall Oven and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25502430, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2 out of 5
2
Disappointed
on November 1, 2026
Posted by: Bo 27
[This review was collected as part of a promotion.] Disappointed, harder to use than then the 23yo one it replaced
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, November 2, 2026
Thank you for sharing your experience with us. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25477971, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4 out of 5
4
Kitchen Aid Wall Oven Microwave combo
on October 15, 2026
Posted by: Rick9336
[This review was collected as part of a promotion.] The oven is very nice and fits in well in our kitchen. The controls are cumbersome and overly complicated compared to the oven/microwave we replaced. Other than that, we are happy with the purchase
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
Great options
on October 8, 2026
Posted by: dano53
[This review was collected as part of a promotion.] Great quality. Double oven and microwave options provude unlimited options for food preparation.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4 out of 5
4
Looks great!
on September 15, 2026
Posted by: SKCB66
[This review was collected as part of a promotion.] Looks great. But, at the cost of ease of use. I had a 10+ yrs. old KA wall oven and microwave....so much more intuitive! Two knobs is all you get for 2 different ovens! Where to start? Can barely hear when microwave is done.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3 out of 5
3
Old school appliances are far more reliable
on July 23, 2026
Posted by: Cmm5806
[This review was collected as part of a promotion.] unfortunately we bought this site unseen. I would have not have picked anything with a touch screen. The humidity sensor and mother board had to be replaced several weeks after installation. Very disappointing. I have had the repair man out twice. My previous wall oven lasted 20 years without service
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
Love the probe and assisted cooking
on July 23, 2026
Posted by: Sfcookpro
[This review was collected as part of a promotion.] I love the assisted cooking with a probe feature. I am cooking delicious salmon filets and never worrying about under or overcooking them.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
Easy to use
on March 23, 2026
Posted by: Crokerman
from Chicago Suburbs
[This review was collected as part of a promotion.] Easy to use and understand the controls, great features, latest innovation and the App is a great addition to managing cooking
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
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