Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Infrared Sensor Modes - Black Ore
Average customer rating
3.6
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
30
4 Stars
6
3 Stars
6
2 Stars
7
1 Star
11
57%of customers recommend this product.
(
20 out of
35)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Infrared Sensor Modes - Black Ore
Customer Rating
1
DO NOT BUY!
on February 6, 2025
Posted by: TTurk
Bought a week before Christmas 2024, & have problems from 1 week in. I’m embarrassed for kitchen aid where some of the design & functionality is concerned. Mine has had electronic issues such as “lost power” message & having to reset to factory default settings to get it to do anything…4x now in 1.5 mths. Then it started not keeping time properly on the clock. I’d reset then it either loses or gains time. Cleaning the screen with no lock out of controls is a pain as another person stated. It’s weird to just set a plate or dish on the bottom & I don’t see the bottom lasting long with things sliding in & out of it but remains to be seen. No turntable is odd but the worst is not being able to clean splatter in the top metal vents because they don’t remove. The steam clean function does not get it out & you have no way to wipe it out if something splatters in it. The air fry mode is horrible, & the micro takes longer than any micro I’ve had to include a kitchenaid convect micro I just replaced with this horrible one. It heats unevenly as well. . Don’t expect crisp food & if you are able to get it, it’ll take way longer than a real airfryer. IMO this micro should be recalled, & designed better before released again & release something that we have come to know & love with past Kitchenaid products. I have always had & loved every Kitchenaid large & small appliance, now I’m scared to own any. The only thing I’m in love with is the cabinet depth for a sleek, more spacious appearance.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 10, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Microwaves and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 670828.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Meh…
on January 16, 2025
Posted by: GemTones
from CA
[This review was collected as part of a promotion.] This unit tries to be a lot of things, and masters none. It's "okay." Takes over a minute minute to reheat a half a cup of lukewarm coffee. Takes 11 minutes to toast an english muffin. Steam clean function is feckless. Intermittent problem with a "lost power, please reset date and time" message. Supposedly they'll be replacing the UI in the door. Well see what happens.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great microwave poor ventilation
on December 19, 2024
Posted by: Gene6227
[This review was collected as part of a promotion.] The direct vent doesn’t move air enough
Had it checked by service and the installer
Both said that was the design
Very poor air handler
My cabinet gets wet while cooking
Had it checked by service and the installer
Both said that was the design
Very poor air handler
My cabinet gets wet while cooking
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not so great
on November 6, 2024
Posted by: Casey62
[This review was collected as part of a promotion.] Kitchen Aide appliances aren’t the greatest. I have all Kitchen Aide and 4 months ago, replaced 3 of them. The last microwave only lasted a few years and never worked properly. Had to unplug it and didn’t buy a new one for many years. Since the other appliances are KA, we wanted to replace with the same. This new one loses power every week and I have to redo the time and date. There aren’t any instructions. Too hard to find online. Can’t even use the convection or air fryer, because no instructions. These are more expensive than most and not worth it.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 7, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 620134.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Lots of features that barely work
on October 2, 2024
Posted by: Ash S.
from Denver
We bought this microwave with a full kitchen suite and absolutely hate it. We love all our other appliances so much, but the microwave frustrates us daily. The “no turntable” simply means food will not cook or heat up evenly, for example, you cook a frozen burrito and one end is frozen the other is not, not a problem with ANY other normal turntable microwave. Then you have the problem that because the food stays still it takes longer to heat. Then the features that we originally bought it for like the oven and air fry work horribly compared to dedicated appliances.
This microwave can do everything, but it can’t do anything good. Only 2 months in and already trying to buy a new one.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 3, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 602559.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Way more than a microwave
on July 20, 2024
Posted by: Anonymous
from Florida
[This review was collected as part of a promotion.] Love this appliance! It has rendered our toaster oven and air fryer obsolete. Which frees up a lot of counter space. The design is gorgeous! It sits flush with our cabinets and looks super high end. It has a large capacity interior which is wonderful and I love that it comes with all the trays you need for each option and it has SO many options. I don’t know if I will ever get to use them all. It does take a while to get used to using it. The “door open” button should be a stand alone button as the glass surface is so hard to keep clean of all the fingerprints. Overall I am beyond pleased with this purchase. It look and is just amazing!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So many cooking options!
on July 12, 2024
Posted by: kirstenl30
[This review was collected as part of a promotion.] This KitchenAid Multifunction Over the Range Microwave Oven is versatile with a multitude of cooking options included in one appliance! Microwave, air fryer, toaster oven as well as convection oven. The 60 minute keep warm mode is great to keep foods at serving temperature while finishing up other dishes for a meal. The steam clean mode that allows a chemical free way to loosen and wipe off spilled food is amazing. The led lights with nightlight setting are a nice feature. I look forward to setting up the KitchenAid App to run this smart appliance hands free.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Must have for small kitchens
on July 3, 2024
Posted by: christinab277
[This review was collected as part of a promotion.] This is the perfect versatile oven for small homes. It replaced the air fryer, microwave, and toaster oven, in our vacation rental. All our guests rave about it! Plus, it’s KitchenAid, the most dependable brand in appliances, so I know it will last.
Written by a customer while visiting kitchenaid.com