Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Infrared Sensor Modes - Black Ore
Average customer rating
3.6
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
30
4 Stars
6
3 Stars
6
2 Stars
7
1 Star
11
57%of customers recommend this product.
(
20 out of
35)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Infrared Sensor Modes - Black Ore
Customer Rating
5
Free Up Your Countertops!
on May 12, 2025
Posted by: DonnaB73
from Grand Blanc, MI
[This review was collected as part of a promotion.] Multi function microwave! Warm, broil, bake, air fry, and dehydrate....all with one appliance! GENIUS! Frees up your countertops of all the extra appliances! Best microwave I've ever owned!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Door Control Panel Froze
on May 8, 2025
Posted by: ChesapeakeVA
from Chedsapeake VA
I replaced all my kitchen appliances about a year ago with Kitchenaid products, and basically I was very happy with all of them until the Microwave (model KMMF730PPS00) door control panel froze and became unresponsive. Tried all the tips recommended on the web to reset the control panel but to no avail. Had 3 different Kitchenaid repair techs assess and all said the same thing - door needs to be replaced. One of the techs also indicated he had seen this happen several times with this model. Door has been on backorder, just received it and waiting on tech to install. I like Kitchenaid products, but I cannot recommend this model.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 15, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 720071.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Lots of features.
on May 6, 2025
Posted by: KG 65
[This review was collected as part of a promotion.] Very nice microwave but takes a bit to get used to it. I like that it has a built in air fryer and also you can bake in it. Still have not figured it all out yet. Looks good to.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Features need to be fine tuned
on May 4, 2025
Posted by: The song bird
The salesman recommended this micro to me as the one I wanted was on back order/ now discontinued. It doesn't suite my families lifestyle. We usually warm our plates of food ,however, the inside is too small for a regular plate of food. It can't accommodate a corning ware dish (space is too small). Print shield does not match my other kitchen aid appliances. The finish tone is too low. I recommend Kitchen aid go back to the drawing board on this product.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 7, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 717881.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed in Kmmf730 microwave performance
on April 16, 2025
Posted by: Randy P
from W Bloomfield, Mi
We have had and used our Kmmf730 microwave for about 2 weeks now and our very disappointed. We bought an entire suite of Kitchen Aide appliances, and the microwave is barely useable. It takes a very long time to cook and defrost food and it cooks and defrosts very unevenly. Compared to our GE microwave we had for about 12 years it is barely functional, and cost a lot. In addition, the instructions to operate are difficult to find and understand and it is even very hard to set the time.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 21, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Microwaves and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 709780.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good microwave
on April 16, 2025
Posted by: Jean4
[This review was collected as part of a promotion.] We bought this unit a month ago. It has taken a bit to get used to the features but once we figured them out the unit works very well. It is best to take all the shelves out when microwaving food. The popcorn setting does NOT work with microwave popcorn bags.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Does not reheat food correctly-Cannot pop popcorn
on March 14, 2025
Posted by: Microwave Issues
from New Orleans, LA
[This review was collected as part of a promotion.] This is our second unit! We replaced the first unit and had to replace it within 1 month. We were told that the computer board could be the issue, that is why we tried our luck and purchased the second unit. We upgraded to this unit which is more expensive than the first unit. It will not heat up food properly, it cannot pop popcorn properly. We have not used any other features, other than to re-heat food and popcorn. We have tried the Popcorn feature and a manual cook time for the popcorn. It takes approximately 6 minutes to make popcorn. When reheating food, the plateware gets extremely hot, but not the food. I have read other similar reviews with the same issue.
It is a beautiful Multifunction Over-the-Range Oven, it is such a shame it does not work. We also own a Kitchen Aid dishwasher, electric range, and French style Kitchen Aid refrigerator.
Does Kitchen Aid have a solution? Will Kitchen Aid recall these units?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 17, 2025
We are truly sorry to hear about the repeated issues you've experienced with your KitchenAid microwaves. It's certainly concerning that you've had to replace the first unit and are now facing heating problems with the second. We understand your frustration, especially given your investment in a full suite of KitchenAid appliances.
We take your concerns about similar reviews seriously. To assist us in addressing your specific case, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the model and serial number, and reference case # 694172.
We look forward to hearing from you.
Marie Q
We take your concerns about similar reviews seriously. To assist us in addressing your specific case, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the model and serial number, and reference case # 694172.
We look forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
To hot
on March 9, 2025
Posted by: Lee1004
from Woodstock,GA
This microwave convection oven, owned for over a year, functions solely as a microwave due to consistent burning of all cooked items. The product, purchased for supplemental oven use, is highly disappointing. Thermometer readings significantly exceed set temperatures (e.g., 400°F instead of the set 325°F), indicating a need for calibration. However, calibration instructions are unavailable.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 14, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 691502.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com