Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Infrared Sensor Modes - Black Ore
Average customer rating
3.6
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
30
4 Stars
6
3 Stars
6
2 Stars
7
1 Star
11
57%of customers recommend this product.
(
20 out of
35)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Infrared Sensor Modes - Black Ore
Customer Rating
1
Nice look, craftsmanship and support lacking.
on August 20, 2025
Posted by: Trust Me
from California
Products look nice but the logo peeled part way off after gentle dusting. Customer service is terrible! Extremely long wait times always and even when you get promised that they will send you a replacement part, they don’t.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 22, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 773705
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Old appliances cannot be removed
on August 16, 2025
Posted by: Warranty Microwave
[This review was collected as part of a promotion.] Did not get my microwave until August. According to the info, you show June.
Tried to update my identified machines owned to remove old and could not do it. Your problem.
Tried to update my identified machines owned to remove old and could not do it. Your problem.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on July 30, 2025
Posted by: The Cooks
from Corpus Christi, Texas
[This review was collected as part of a promotion.] The microwave part is hopeless. It takes forever to heat your food. We tried microwavable popcorn and literally took it out after 8 minutes with about 10 kernels popped. The bag never expanded.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 5, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Microwaves and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 759985
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on July 15, 2025
Posted by: whybother
[This review was collected as part of a promotion.] Microwave is under powered. Also Kitchen Aid should have some help videos or something in writing that a person could read. I think this equipment can do a lot of things but it is sure hard to figure out how it works.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 17, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 752282
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst microwave performance
on July 2, 2025
Posted by: Rich Roch
Worst microwave performance. Presets do not cook the selected food. 1-1/2 cups of water not boiling after 18 minutes. Broiler works, air fryer works. Way too expensive.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 8, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 747336
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor Performance
on June 15, 2025
Posted by: Wally61%
from Illinois
[This review was collected as part of a promotion.] This microwave opens its door on its own. It does not pop popcorn leaving 1/3 of the kernels unpopped when using the popcorn setting despite an infrared sensor. It does not defrost meats despite the infrared censor. You have to rotate a plate when rewarming a dinner and even then the center does not warm properly. This was my 3rd microwave 2 Whirlpool and one Kitchenaid (all similar with additional features) and Whirlpool Corp is buying this one back. I am done with the brand despite having Washer, Dryer, Stove, and Fridge all from Whirlpool.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 16, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 739201.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The Swiss Army knife of kitchen appliances
on June 8, 2025
Posted by: B & K
[This review was collected as part of a promotion.] We’re a senior retired couple and our home is only 10 years old. We wanted to upgrade our kitchen and went from a gas cooktop to induction. Then we installed this multi-function oven over it. 90% of what we were using our double ovens for is now done in the new oven and we gave our air fryer to our kids and freed up a bunch of counter space. We have to read the manual occasionally to understand the sequence of programming for all of the different functions but this machine should be the standard in new homes.
The cooking cavity is smaller than conventional microwaves but there is room enough for our Dutch oven so we cook roasts in it rather than heat up the big oven. That will just be for the Thanksgiving turkey hereafter.
Besides the functionability, it looks great in the space with it’s flush with the cabinets design and black glass front.
Wishing we had done this sooner. Very satisfied with this appliance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great All in One
on May 26, 2025
Posted by: Brian Sevi
from AZ
Wanted a flush mount when re-doing the kitchen cabinets, liked that this appliance was all in one with a toaster and air fryer. we've had it installed for 2 months and are very happy with it. Love not having the other items on the counter. Was worried about the size of the interior, so far it has not been an issue. It takes some getting use to the interior sensors, items that would have boiled over or exploded in our old microwave, just take a little more time to warm. Easy to install, and we rotated the fan motor to vent outside, THE BEST VENT FAN I'VE EVER SEEN.
Hope the appliance is durable enough to last a good long time.
Hope the appliance is durable enough to last a good long time.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com