[This review was collected as part of a promotion.] The machine does everything I have never expected a Microwave unit could do! I am just learning, and every day it adds something new! I have only one complaint: I like to read, that is how I learn, I wish there was a booklet outlining all the great features.
[This review was collected as part of a promotion.] This microwave works fine, but frankly, I liked the one we installed in 2018 better (which died). I preferred the larger internal dimensions. I wish they still had a handle instead of pushing a button to open. I do like that the turntable is gone. The audio feedback cues are kind of funky. Finally, the time display is too small.
I bought this microwave in april and in may they had to replace the fan now in october, they have to come out and replace something.Because none of the control buttons work... the exhaust fan is a little noisier than was described Maybe you will have better luck.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 3, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 831574. We look forward to speaking with you. Marie Q
I picked this microwave for a new house installation. It has functioned as stated. I'm gradually using all of the cooking options. All of them have worked correctly. It's been in use for 15 months.
[This review was collected as part of a promotion.] Love it! It does so much, all in one machine. I’ve cooked and toasted and reheated and defrosted, all great. I have not used the air fryer function because there is no instruction booklet. Guess I’ll just have to work it out on my own. Anyway, except for that, I love the machine!