Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Average customer rating
3.7
(187 Reviews)
Rating breakdown 187 reviews
5 Stars
86
4 Stars
38
3 Stars
14
2 Stars
20
1 Star
29
61%of customers recommend this product.
(
71 out of
116)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Customer Rating
5
Ventilation Feature
on October 22, 2026
Posted by: Ventilation
[This review was collected as part of a promotion.] It was a little difficult getting started as none of the information had instructions on use or even setup. We were able to work through it and the microwave worked fine for heating as well as toasting. The automatic vent that we were unaware was an inherent feature also worked well. I expect that this in addition to the vent to the exterior of the home work together. Will the heat that is expelled through the top of the vent damage the finish of the cabinets?
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
No User Manual
on October 15, 2026
Posted by: UMan
[This review was collected as part of a promotion.] The unit works very well. But, I am having trouble trying to figure out how to use the different shelves. There is no clear guidance on how to do basic things. A users manual would be a big help.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
STAY FAR FAR AWAY!!!!
on October 7, 2026
Posted by: Worst microwave EVER
Absolutely the worst microwave we ever had. We installed this a little over a year ago and noticed immediately that the microwave function takes 2-3 times as long just to heat up a cup of water. Also, the air fry function took twice as long as our countertop one. The air fry does cook well, eventually. Now, a year later, the whole unit is untrustworthy. It'll shut down mid cook cycle. It'll randomly shut the hood light off. It's honestly unpredictable on when it'll randomly shut off and reset like it wasn't just cooking food. Looking for a new unit now. Probably looking to get a similar unit made by Samsung. EXTREMELY disappointed in this unit and KitchenAid... Will update if the Samsung is better.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, October 8, 2026
We completely understand how frustrating and disappointing it is to experience prolonged heating times, random shutdowns, and unpredictable behavior with a microwave just over a year after installation, especially when you trusted the KitchenAid brand. We want to investigate these issues and help find a proper resolution for you. Please connect with us directly using one of the options below. Facebook: https://www.facebook.com/kitchenaidInstagram: https://www.instagram.com/kitchenaidusaLive Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25218783and a restatement of your issue.
We’re looking forward to hearing from you.
Kristin S
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25218783and a restatement of your issue.
We’re looking forward to hearing from you.
Kristin S
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Looks cool. Doesn't Work.
on October 6, 2026
Posted by: cmsimo
This microwave was installed in our new house by the builder. Initially, we thought it would be great to have so many functions but it mostly is very complicated to use, and the air fryer doesn't work. At all. Now, after using it in the most basic way for less than a year, it has died. We are trying to get a warranty repair, but it is taking weeks, which is a long time to be without a functioning major appliance. We have no idea if it will even work once repaired as the repair people said they weren't even sure. We had to buy a countertop microwave for the interim. Do not recommend at all.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, October 12, 2026
Thank you for sharing your experience with us. We are truly sorry to hear about the issues you are encountering with your KitchenAid® Microwave, and we would appreciate the opportunity to assist you. Please feel free to connect with us through any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include case number #25240069 along with a brief description of the issue.
We look forward to hearing from you and helping resolve this.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include case number #25240069 along with a brief description of the issue.
We look forward to hearing from you and helping resolve this.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very disappointed.
on September 13, 2026
Posted by: Llcjc
I was looking forward to a microwave that was also a convection oven. It is sleek looking but that is about all the good I can say about it. Since it is flush with the cabinet, there is lost usable space inside. I miss a glass turntable. It takes at least 3 minutes to heat a cup of water for tea as opposed to my old microwave that took about 1 1/2 minutes. It is slow to heat food as well. For example, it heats inconsistency when cooking bacon. When I tried to use it as a convection oven for apple crisp, it took almost twice as long to preheat as well as longer cook as in a regular oven. Afterwards, the microwave could not be used for more than half an hour while waiting for it to cool off. I tried to heat a container of sauce from a restaurant which came in a round paper container with a lid….no metal anywhere. As soon as I started the microwave, the bottom of the container began to turn brown as to burn. I have not tried the air fryer. Of all the microwaves I have owned, this is the worst. For the price, I expected better. I plan on replacing it in the very near future.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, September 16, 2026
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24975012, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24975012, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Junk
on July 4, 2026
Posted by: Kitchen Aid is Junk
This thing is junk. If you want an actual microwave get something else. Won’t even cook popcorn. Will never buy kitchen aid again, all of the new appliances are crap.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 7, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your KitchenAid® Microwave and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6427BED2Kz
Instagram: http://spr.ly/6420BED2KO
Live Chat: http://spr.ly/6421BED2KP (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 983410.
We’re looking forward to hearing from you.
Jacob W.
Facebook: http://spr.ly/6427BED2Kz
Instagram: http://spr.ly/6420BED2KO
Live Chat: http://spr.ly/6421BED2KP (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 983410.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Versatility
on June 24, 2026
Posted by: Analyst8
[This review was collected as part of a promotion.] Overall, we love this microwave. We love that we can use it as an oven for holiday meals. It works great to heat/bake side dishes. We use the air fry setting several times a week. We have used most of its functions and so far, they work as expected when you follow the simple directions on the screen. The only reason we gave it 4 stars instead of 5 is because the fan is quite loud and runs so long after the food is removed.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Awesome Product
on June 20, 2026
Posted by: bobbydrake91
[This review was collected as part of a promotion.] We purchased the KitchenAid microwave in March and have been very happy with its versatility and wide range of cooking functions. The air fry feature quickly became our most-used function and largely replaced our Ninja Foodi air fryer. While the Ninja Foodi still produces slightly crispier results, the KitchenAid’s convenience and combination cooking features outweighed the need to keep a separate appliance.
The microwave preheats surprisingly well for a combo unit, and cooking performance has been very consistent across different functions. Crisping performance is good overall, especially for frozen foods, leftovers, and quick meals, even if it does not quite match a dedicated air fryer. Ventilation has also worked well and does a solid job clearing smoke and cooking odors. We also appreciate how evenly it heats food compared to previous microwaves we’ve owned.
Overall, it has been a great all-in-one appliance that saves counter space while still performing well across multiple cooking functions.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com