Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Average customer rating
3.7
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
56
4 Stars
26
3 Stars
11
2 Stars
15
1 Star
19
52%of customers recommend this product.
(
34 out of
65)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Customer Rating
1
Terrible
on July 30, 2024
Posted by: Rebeka
from Oklahoma City, OK
This is a very expensive microwave to also be terrible. The air fry doesn't work at all. I was careful to make sure I was using the fry basket correctly since it also comes with a shelf and roaster pan. I was so excited to buy this. Full regret. Very disappointed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 1, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 570758.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Looks GREAT but doesn't work
on May 10, 2024
Posted by: disappointed in NJ1
from New Jersey
[This review was collected as part of a promotion.] It pains me to give this appliance only 1 star. I was so excited to find an appliance that had all these features, including an air fryer. I told everyone about it--it's like I had found the holy grail of kitchen appliances. I had it installed and it looked great. However, it didn't work. I made toast---the bottoms didn't toast. I baked brownies--the edges burnt and the middle was uncooked. I made pizza--same as the brownies, edges burnt and middle didn't cook. It had only been a week so I called KitchenAid to return the product. The first person I spoke to said I could not return it because I had "used" it. Testing its features to find out if they worked or not was considered "using" it. She said the installer tested it before he left. I explained that he only tested the microwave--he didn't toast, bake, cook, broil, or air fry anything. I asked to speak to a supervisor, was transferred, and was disconnected (shocking). I called back, spoke to a different customer service person who was much more helpful, and she arranged to have the appliance returned. I REALLY wanted it to work---it has everything you could want, it's flush mounted, and it looks very good. Unfortunately, it was not meant to be.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, May 13, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 533967.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Awful instructions on how to cook different items
on July 15, 2024
Posted by: FBinstructions
[This review was collected as part of a promotion.] Moved in on 6/26, still can't figure it out. You have plenty of instructions on how to take care of it, but no videos or suggestions on how to cook! I can read the suggestions as well as the next person, but so far toasting is a big FAIL. The fan is great though. Do you leave the pan in the bottom of the oven all the time? I've been taking it out. The oven barely fits a dinner plate. I really want this thing to work. Needs a turntable can I add one?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 16, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 564253.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Lots of Features!
on October 14, 2024
Posted by: Newberry microwave
[This review was collected as part of a promotion.] Love it! The air fryer is wonderful and the toast function is exceptional! My husband loves the button to open the door. The cabinet depth gives more room on the gas stove top and looks very streamlined. I researched a lot of microwaves before purchasing this one. I do think it was more expensive than it should be and would have liked to have had the proofing feature but I am happy with my purchase. The only downside other than price is like all the microwaves I have tried with the butter melt or soften feature it runs too hot and splatters all over the microwave.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great looking and great features!
on November 7, 2024
Posted by: Kardro
from Fort Wayne, Indiana
[This review was collected as part of a promotion.] I bought my new flush-mount microwave a few weeks ago and love it! It’s not as deep and does not have a turntable but I haven’t missed it at all. The air fryer feature is awesome. Food comes out evenly cooked and moist. It did not come with an instruction guide but there is a handy chart on the inside that guides you through the level and rack you should be using. I do need a little more detail on cleaning, etc. so I will see if I can find instructions online. It’s pretty intuitive and it does walk you through the steps depending on the feature being used. It also sends you text alerts when the food is finished. Couldn’t be happier with this microwave.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible microwave
on October 16, 2024
Posted by: None of the above
[This review was collected as part of a promotion.] Microwave is terrible. Controls are confusing and instructions in the users guide do not match the controls.
Something that should take 2 minutes to heat up can take 6 to 8 minutes
Something that should take 2 minutes to heat up can take 6 to 8 minutes
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 17, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 609273.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Piece of garbage
on October 22, 2024
Posted by: annoyed365
this broke 2 weeks after installation. Been chasing kitchenaid for 6 months for a replacement and and am getting the run around. Stay away!!!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 24, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6421qNVe1 or Direct Message on Instagram at http://spr.ly/6422qNVeG. When responding please include your contact information and reference Case #612200.
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Happy
on December 30, 2024
Posted by: Bird95
[This review was collected as part of a promotion.] 3 month ownership now, works great, wish for a easy manual though because it can do so much. Great baking function! Fast (lower the temp about 25° and shorten your bake time). Like the light feature and vents (no outside venting needed). Blows out the top but does not heat up cabinet space above
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com