Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Average customer rating
3.7
(187 Reviews)
Rating breakdown 187 reviews
5 Stars
86
4 Stars
38
3 Stars
14
2 Stars
20
1 Star
29
61%of customers recommend this product.
(
71 out of
116)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Customer Rating
1
Broke after a few months, parts STILL on backorder
on February 23, 2026
Posted by: MissOurMicrowave
[This review was collected as part of a promotion.] The worst experience I’ve had with a kitchen aid product by far. It’s clear we received a lemon. But the fact that parts for this product are on back order suggests ours isn’t the only one.
To be fair we also have a kitchen aid refrigerator and dishwasher and those appliances have had zero issues.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 26, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 925123.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 925123.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Big Mistake
on February 4, 2026
Posted by: Mr mann
from Memphis
This is 2nd Replacement…Takes 2 min. To warm a cup of coffee…There’s more…
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 4, 2026
We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your KitchenAid® Microwave, and we'd love the opportunity to chat more and help resolve your concerns.
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #913007.
We’re looking forward to hearing from you.
Marie Q
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #913007.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful but not practical
on January 31, 2026
Posted by: JayKay2026
from Miami, Florida
[This review was collected as part of a promotion.] I had my house renovated with upgraded electrical. This microwave frequently trips the circuit. I plugged it into a different socket on a different circuit, and it tripped it again. Also, there is no turntable and I find that I have to heat my items much longer than I had to with my 25 year old sharp 1200 watt microwave. The toasting feature takes way too long to toast two slices of bread. I haven't used the airfryer yet but I am not optimistic. It's a gorgeous microwave with a beautiful display but I would not buy this product again.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Woks like a slow computer and randomly resets
on January 30, 2026
Posted by: tatata
from Denver
[This review was collected as part of a promotion.] It’s a great looking microwave but the touch sensitive buttons don’t respond immediately when touched until a second or two later. We’ve had it for a month and it’s randomly reset itself mid cook mode than once and it won’t let you do anything until you reset the date and time first.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 30, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly at any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #910011.
We’re looking forward to hearing from you.
Christy T
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #910011.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broke less than a week after purchase...
on January 27, 2026
Posted by: Charles Alexander
from Arlington, VA
I haven't had a microwave for two months after this broke less than one week after I purchased. Whirlpool is dragging their feet here on the warranty. Takes an hour to connect to a representative and they can't source parts to repair and won't replace. A joke of a product... I can't believe this is legal.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 28, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly at any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #907173.
We’re looking forward to hearing from you.
Christy T
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #907173.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Combination air fryer and microwave with a great
on January 23, 2026
Posted by: JazzyJeff1
from Charlotte,Nc
[This review was collected as part of a promotion.] Came with the new home and we love it. It looks great and easy to use.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Does nothing well
on January 11, 2026
Posted by: Jaxxson
from Bellevue, WA
Has all the great features - but nothing well. Takes extra time to do anything. Zero manual besides the install manual, which I find crazy. I have had this for 1.5 years and keep thinking I will find a manual to help make it function better. I know- wishful thinking.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 14, 2026
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your XXXX, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #899826
For your convenience, we have included a link to the Control Guide and Owners Manual :
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11646004-revA.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/control-guide-w11689505-revB.pdf
We hope this information is helpful.
Christy T
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your XXXX, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #899826
For your convenience, we have included a link to the Control Guide and Owners Manual :
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11646004-revA.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/control-guide-w11689505-revB.pdf
We hope this information is helpful.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome appliance!
on January 10, 2026
Posted by: My new favorite!!
[This review was collected as part of a promotion.] We replaced all of our appliances with a long-awaited kitchen remodel. This microwave/combo is great. We haven’t used all of the extras yet but we will soon. Love the features and functionality — very pleased with this choice!
Written by a customer while visiting kitchenaid.com