Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Average customer rating
3.7
(187 Reviews)
Rating breakdown 187 reviews
5 Stars
86
4 Stars
38
3 Stars
14
2 Stars
20
1 Star
29
61%of customers recommend this product.
(
71 out of
116)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Customer Rating
2
GREAT DISAPPOINTMENT
on March 31, 2026
Posted by: Jim fh
from DELAFIELD WI
[This review was collected as part of a promotion.] FIRST ONE HAD TO BE REPLACED because did did not perform to standards #second unit has very uneven temperatures during microwave and airfreight modes. Not the quality I expected from Kitchen Aid
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 3, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 943080.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 943080.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good overall
on March 23, 2026
Posted by: MatB!
from Ohio
[This review was collected as part of a promotion.] Does a good job. Could be a bit easier to use. All the pre sets make it a bit complicated. Love the Fan.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features
on March 22, 2026
Posted by: George1111
from Houston
[This review was collected as part of a promotion.] All you need in an easy to use kitchen appliance..
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great upgrade
on March 22, 2026
Posted by: Hubie1968
from Friendswood Texas
[This review was collected as part of a promotion.] Many functions. All seem to be working great. Fan is much stronger than our previous microwave. Air fryer takes at least twice as long as directions say on everything.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Looks great and works great, vent fan is awful
on March 20, 2026
Posted by: Cole P
[This review was collected as part of a promotion.] I got this to match the rest of my appliances, I don’t like microwave vent combos, but this was one of the only options. As a microwave it works great and heats quickly. I love all the different settings, although the menu makes it a little bit hard to navigate through them. It’s clunky and often slow. I’ve used to bake and broil and it works great even though it does get quite hot. The big downside is the fan. Especially when baking it runs constantly and it is so loud. Almost louder than a vacuum venting is also just not good, steam from the range below fog up the big screen. I have my in invented externally and it still does a terrible job of removing smoke and cooking fumes.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Two new microwaves died
on March 18, 2026
Posted by: Dawn's W
from Wilmington DE
[This review was collected as part of a promotion.] First new microwave malfunctioned and couldn't be repaired. Second new microwave died within a week. Love the look and features of this model. The problem may be installation instructions that say it is only recommended that the microwave is on a separate circuit. It is not required. Our electrician verified that the circuit is fine but it also powers the range. At our cost we we will have a separate line installed for the microwave after Whirlpool delivers a third microwave. At this moment we are scheduled for another service call and are waiting to see how Whirlpool handles this issue.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Its a KitchenAid of course
on March 2, 2026
Posted by: Tony H
from Indiana
[This review was collected as part of a promotion.] We purchased a bundle package for our kitchen remodel. Fridge, oven, dishwasher, microwave and range hood. The multifunction microwave clears our counter space of a toaster and air fryer. Clean install and looks great. Works as expected
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Power
on February 26, 2026
Posted by: CJ18
from Laredo Texas
[This review was collected as part of a promotion.] I bought this microwave in September and only had it for a few months and all of a sudden it’s stopped working and can’t get anyone to fix it
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 27, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave not working and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6426hvsMi
Instagram: http://spr.ly/6428hvsMY
Live Chat: http://spr.ly/6429hvsMl (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 927638.
We’re looking forward to hearing from you.
Marie Q
Facebook: http://spr.ly/6426hvsMi
Instagram: http://spr.ly/6428hvsMY
Live Chat: http://spr.ly/6429hvsMl (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 927638.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com