Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Average customer rating
3.6
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
64
4 Stars
29
3 Stars
12
2 Stars
19
1 Star
24
53%of customers recommend this product.
(
44 out of
83)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Customer Rating
2
Pretty to look at but confusing to use
on September 13, 2025
Posted by: Disappointing!!!
from Ohio
[This review was collected as part of a promotion.] It looks nice and seems to work fine. I do not find it user friendly. I would love a manual that actually explains each function or maybe some videos that show all of its capabilities. I would not recommend this product mainly bc of the limited access to information on how to use it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 15, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave Hood Combination is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6423AuB1X or Instagram http://spr.ly/6424AuB1k. When responding, please include your contact information and reference case #797570.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6426AuB1w
http://spr.ly/6427AuB1b
http://spr.ly/6429AuB1d
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Microwave Hood Combination is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6423AuB1X or Instagram http://spr.ly/6424AuB1k. When responding, please include your contact information and reference case #797570.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6426AuB1w
http://spr.ly/6427AuB1b
http://spr.ly/6429AuB1d
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
hard to use as no instructions
on September 17, 2025
Posted by: rob007
[This review was collected as part of a promotion.] There are no instructions of how to use properly.
.
.
Response from kitchenaid.comBy KitchenAid Team, September 17, 2025
Hello, Thank you for your review. We regret to hear that your Microwave Hood Combination is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6427ArHxT or Instagram http://spr.ly/6428ArHxp. When responding, please include your contact information and reference case #799686. For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual:
http://spr.ly/6429ArHxV
http://spr.ly/6420ArHxn
http://spr.ly/6421ArHxX
We hope this information is helpful.
Marie Q
http://spr.ly/6429ArHxV
http://spr.ly/6420ArHxn
http://spr.ly/6421ArHxX
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bad product, bad service
on October 17, 2025
Posted by: FrstrtdCust
from San Diego CA
A bad product with worse service.
From the very first day we got it, it has many problems. Makes occasional grinding noise, the fan keeps on for 15 min even if the microwave runs for 5s. The microwave occasionally fails saying "power to your appliance was lost ...". The microwave takes forever to heat food.
The service from KitchenAid is horrible, the replaced multiple parts, but problem persists, and keep sending technicians again and again without resolution.
Would not recommend this product.
From the very first day we got it, it has many problems. Makes occasional grinding noise, the fan keeps on for 15 min even if the microwave runs for 5s. The microwave occasionally fails saying "power to your appliance was lost ...". The microwave takes forever to heat food.
The service from KitchenAid is horrible, the replaced multiple parts, but problem persists, and keep sending technicians again and again without resolution.
Would not recommend this product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 20, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 823544.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Functions well.
on October 31, 2025
Posted by: newhouse24
I picked this microwave for a new house installation. It has functioned as stated. I'm gradually using all of the cooking options. All of them have worked correctly. It's been in use for 15 months.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The machine is fantastic;
on November 15, 2025
Posted by: sorry, I am new
from Florida
[This review was collected as part of a promotion.] The machine does everything I have never expected a Microwave unit could do! I am just learning, and every day it adds something new!
I have only one complaint: I like to read, that is how I learn, I wish there was a booklet outlining all the great features.
I have only one complaint: I like to read, that is how I learn, I wish there was a booklet outlining all the great features.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome appliance!
on January 10, 2026
Posted by: My new favorite!!
[This review was collected as part of a promotion.] We replaced all of our appliances with a long-awaited kitchen remodel. This microwave/combo is great. We haven’t used all of the extras yet but we will soon. Love the features and functionality — very pleased with this choice!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
No control pad lock
on August 27, 2024
Posted by: Csosminski
[This review was collected as part of a promotion.] The only problem I'm having is there is no control pad lock to engage while cleaning door like the oven has
Written by a customer while visiting kitchenaid.com
Customer Rating
5
What a difference
on October 10, 2024
Posted by: Bobi1
from PA
[This review was collected as part of a promotion.] Bought for a new home but have only used the reheat setting so far. I am impressed with all the new features especially air frying setting and look forward once I move in permanently to experimenting with each new setting.. I expect a learning curve on my part - my older microwave was top of the line 13 years ago. What a difference 13 years makes!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com