Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Average customer rating
3.7
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
56
4 Stars
26
3 Stars
11
2 Stars
15
1 Star
19
52%of customers recommend this product.
(
34 out of
65)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Customer Rating
5
Wonderful performance and great looking!
on May 19, 2025
Posted by: Single Dad/Novice Cook
[This review was collected as part of a promotion.] This microwave oven (and it is many more things besides just a Microwave) is excellent. It is sleek, professional in appearance, cooks relatively evenly, even without a turntable, and cleans up easily. I have only had it for a little over a month, so I’m still learning new things about it every time I use it, but I am most pleased with how it fits in my kitchen, and especially how it fits above my stove and between my cabinets. Since it replaced my old KitchenAid microwave/exhaust fan, it was easy to install without any modifications to my existing woodwork.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Junk
on July 5, 2025
Posted by: Do not have a nickname.
[This review was collected as part of a promotion.] We bought it a few weeks ago and I absolutely hate it wish I would have never bought it. It is not user friendly takes forever when trying to heat anything up, have tried the air fryer mode doesn’t work well at all. worst purchase ever regretting it everyday! DO NOT RECOMMEND!!!!
Response from kitchenaid.comBy Branded Team, Consumer Care, July 8, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 748440
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features
on July 17, 2025
Posted by: gen58
from MO
[This review was collected as part of a promotion.] Purchased this KitchenAid microwave recently. Happy with the sleek design and many great features.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Perfect choice for over the range microwave
on August 23, 2025
Posted by: Wag53
from Dallas, TX
[This review was collected as part of a promotion.] We bought this as a replacement for our old KitchenAid microwave, which died after 14 years of service. We made the right choice! Great features include the Air Fry, Toast, and Bake options, and all the racks as well. I like the new, softer tone when items are done cooking. The old one sounded like the backup alert on a truck. The exhaust fan is much quieter than the old one. The LED lights over the range are brighter too. Also, no more revolving turntable.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Junk
on August 30, 2025
Posted by: BobTom
This thing does everything and none of them well. The controls are also completely illogical and confusing. A frozen burrito that takes 1 1/2 minutes in every microwave on earth takes 4 minutes in this thing. KitchenAid quality has gone down the tubes and they are WAY overpriced.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 2, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 788617.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Pretty to look at but confusing to use
on September 13, 2025
Posted by: Disappointing!!!
from Ohio
[This review was collected as part of a promotion.] It looks nice and seems to work fine. I do not find it user friendly. I would love a manual that actually explains each function or maybe some videos that show all of its capabilities. I would not recommend this product mainly bc of the limited access to information on how to use it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 15, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave Hood Combination is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6423AuB1X or Instagram http://spr.ly/6424AuB1k. When responding, please include your contact information and reference case #797570.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6426AuB1w
http://spr.ly/6427AuB1b
http://spr.ly/6429AuB1d
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Microwave Hood Combination is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6423AuB1X or Instagram http://spr.ly/6424AuB1k. When responding, please include your contact information and reference case #797570.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6426AuB1w
http://spr.ly/6427AuB1b
http://spr.ly/6429AuB1d
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
hard to use as no instructions
on September 17, 2025
Posted by: rob007
[This review was collected as part of a promotion.] There are no instructions of how to use properly.
.
.
Response from kitchenaid.comBy KitchenAid Team, September 17, 2025
Hello, Thank you for your review. We regret to hear that your Microwave Hood Combination is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6427ArHxT or Instagram http://spr.ly/6428ArHxp. When responding, please include your contact information and reference case #799686. For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual:
http://spr.ly/6429ArHxV
http://spr.ly/6420ArHxn
http://spr.ly/6421ArHxX
We hope this information is helpful.
Marie Q
http://spr.ly/6429ArHxV
http://spr.ly/6420ArHxn
http://spr.ly/6421ArHxX
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
No control pad lock
on August 27, 2024
Posted by: Csosminski
[This review was collected as part of a promotion.] The only problem I'm having is there is no control pad lock to engage while cleaning door like the oven has
Written by a customer while visiting kitchenaid.com